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It Desktop Manager Jobs in Rochester, NY (NOW HIRING)

Syntec Optics

IT Analyst

Rochester, NY · On-site

Troubleshoot and resolve user issues related to desktops, laptops, printers, and applications ... management and compliance-related tasks. Qualifications * Associate's or Bachelor's degree in ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage ...

ComTec Solutions

Internal IT Administrator

Rochester, NY · On-site

$43K - $75K/yr

Manage user lifecycle (onboarding/offboarding, permissions, account administration). * Deploy and ... Windows Desktop OS * VPN and remote access solutions * Endpoint security platforms * Backup and ...

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... of desktop Microsoft Windows in a closed environment, virtual, or physical • Manage assigned ...

Century Mold Co

Senior IT Technician

Rochester, NY · On-site

The Senior IT Technician provides on-site technical support for Century Mold's Rochester, NY ... managed service providers. This is a broad technical role requiring experience across desktop ...

TEKsystems c/o Allegis Group

IT Associate

Rochester, NY · On-site

$20 - $23/hr

Monitor and manage software licenses and usage * Support, maintain, upgrade, and troubleshoot ... Desktop, Application support, Office 365, Vpn, Customer service oriented, Ticketing system ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services ... You stay organized and manage your time well across a busy ticket queue * You're comfortable ...

TEKsystems

IT Associate

Rochester, NY

$20 - $23/hr

Monitor and manage software licenses and usage * Support, maintain, upgrade, and troubleshoot ... Desktop, Application support, Office 365, Vpn, Customer service oriented, Ticketing system ...

TEKsystems

IT Associate

Rochester, NY

$20 - $23/hr

Monitor and manage software licenses and usage * Support, maintain, upgrade, and troubleshoot ... Desktop, Application support, Office 365, Vpn, Customer service oriented, Ticketing system ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

We are seeking an experienced and proactive IT Support Technician to provide advanced on-site ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

SpaceX

IT Support Technician

Canandaigua, NY · On-site

$38 - $45/hr

Manage on site inventory and the total lifecycle of IT assets. * Procure, configure and deploy ... Configure and troubleshoot desktop, label and large multifunction printers. * Network support and ...

TEKsystems

Desktop Support

Rochester, NY

$20 - $24/hr

Description Serve as an IT support resource and trusted technical authority for complex IT issues ... Exchange and identity/access management services * Configure, deploy, and support Android and iOS ...

TEKsystems

Desktop Support

Rochester, NY

$20 - $24/hr

Description Serve as an IT support resource and trusted technical authority for complex IT issues ... Exchange and identity/access management services * Configure, deploy, and support Android and iOS ...

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All JobsIt Desktop JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Rochester, NY

It Desktop Manager information

See Rochester, NY salary details

$20.7K

$82.5K

$124.3K

How much do it desktop manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for it desktop manager in Rochester, NY is $82,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

How much is an IT Desktop Manager paid?

An IT Desktop Manager's salary typically ranges from $70,000 to $110,000 annually, depending on experience, location, and the size of the organization. They often oversee technical support teams, manage hardware and software deployment, and require strong technical and leadership skills.

What are popular job titles related to It Desktop Manager jobs in Rochester, NY?

For It Desktop Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching It Desktop Manager jobs in Rochester, NY look for?

The top searched job categories for It Desktop Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for It Desktop Manager jobs?

Cities near Rochester, NY with the most It Desktop Manager job openings:

It Desktop Manager jobs near you
Infographic showing various It Desktop Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $82,492 per year, or $39.7 per hour.

IT Analyst

Rochester, NY • On-site

Syntec Optics
Plastics Product Manufacturing • 201 - 500 employees
Learn more about Syntec Opticsexternal

Full-time

Posted 13 days ago

Job description

Position Summary

The IT Analyst provides technical support and system analysis to ensure the effective operation of Syntec Optics’ information technology systems. This role focuses on troubleshooting, system maintenance, user support, and assisting with IT projects that support manufacturing, quality, and business operations. The IT Analyst serves as a key point of contact for employees requiring technical assistance and contributes to system reliability and continuous improvement.

Key Responsibilities

Technical Support

•    Provide day-to-day IT support for hardware, software, and network issues.

•    Troubleshoot and resolve user issues related to desktops, laptops, printers, and applications.

•    Support manufacturing floor systems and office environments.

Systems & Application Support

•    Assist in maintaining ERP, MES, QMS, and other business systems.

•    Perform system monitoring, routine maintenance, and updates.

•    Support data integrity, backups, and basic cybersecurity measures.

Documentation & Procedures

•    Maintain IT documentation, procedures, and system configurations.

•    Assist with onboarding and offboarding of employees, including system access and equipment setup.

Project Support

•    Assist the IT Director with system implementations, upgrades, and process improvements.

•    Participate in testing, training, and deploying new IT solutions.

Security & Compliance

•    Follow IT security policies and report potential security risks.

•    Assist with access control management and compliance-related tasks.

Qualifications

•    Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).

•    2–5 years of IT support or systems experience.

•    Strong troubleshooting and customer service skills.

•    Basic understanding of networking, operating systems, and cybersecurity principles.

•    Experience in a manufacturing or industrial environment.

•    Familiarity with ERP or business systems.

•    Experience supporting Windows-based environments.


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