ZipRecruiter

Log In

1

It Desktop Manager Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

Desktop Support Technician

Rochester, NY

$68K - $127K/yr

We are seeking an experienced and proactive IT Support Technician to provide advanced on-site ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

We are seeking an experienced and proactive IT Support Technician to provide advanced on-site ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage ...

Cooper Companies

IT Operations Analyst

West Henrietta, NY · On-site

$25.67 - $31.22/hr

... and Service Management targets. * Experience supporting hardware including laptops, desktops ... Familiarity with IT procurement processes preferred. * Experience of supporting project ...

Brite

Desktop Technician

Victor, NY · On-site

$21 - $23.50/hr

Bachelor's degree in computer science, Information Technology or related field and a minimum of one ... Effective time management skills. * Ability to travel as needed. PHYSICAL DEMANDS & WORK ...

w3r Consulting

IT Project Manager 2

Rochester, NY · On-site

$97K - $114K/yr

Under the guidance of the assigned Manager IT Project Delivery, The IT Project Manager I/II is responsible for managing and delivering application, operations and/or business projects for the Client ...

Honeywell

IT Program Management Lead

Pittsford, NY · On-site

$110K - $110K/yr

As an IT Program Management Lead here at Honeywell, you will lead and execute complex IT projects, ensuring they align seamlessly with our business objectives and foster innovation. A highly visible ...

next page

Showing results 1-20

All JobsIt Desktop JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Rochester, NY

It Desktop Manager information

See Rochester, NY salary details

$20.7K

$82.5K

$124.3K

How much do it desktop manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for it desktop manager in Rochester, NY is $82,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What is the highest paid IT job?

The highest paid IT jobs often include roles such as Chief Information Officer (CIO), IT Director, or Solutions Architect, with senior executive positions typically earning the most. These roles require extensive experience, leadership skills, and advanced technical knowledge, often complemented by certifications like CISSP or PMP.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

How much is an IT manager paid?

An IT Desktop Manager's salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. They often oversee IT teams, manage hardware and software systems, and require strong technical and leadership skills.

Are IT managers in demand?

IT managers are in high demand due to the increasing reliance on technology across industries. They oversee IT teams, manage infrastructure, and implement cybersecurity measures, often requiring certifications like PMP or ITIL. The role is expected to grow as organizations continue to prioritize digital transformation.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

What is the role of a desktop manager?

An IT Desktop Manager oversees the deployment, maintenance, and support of desktop computers and related hardware and software within an organization. They coordinate technical support, manage inventory, and ensure systems are secure and up to date, often using management tools and following IT policies. Strong technical knowledge, problem-solving skills, and certifications like CompTIA A+ are typically required.
What are popular job titles related to It Desktop Manager jobs in Rochester, NY? For It Desktop Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Rochester, NY look for? The top searched job categories for It Desktop Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for It Desktop Manager jobs? Cities near Rochester, NY with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
Infographic showing various It Desktop Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 2% Locum Tenens, 90% Full Time, 7% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $82,492 per year, or $39.7 per hour.

Desktop Support in Rochester, NY

GDR Defense

Rochester, NY • On-site

$40 - $45/hr

Contractor

Re-posted 11 days ago

Job description

Title: Desktop Support
Duration: 30 Months+
Location: Rochester, NY
 

Anticipated Frequency and Locations for Travel: Travel will be required to approximately 25–30 DOL sites across Central and Western New York, with each site potentially requiring up to three visits during the engagement.

  • Additional Security Requirements: Mandatory ITS Security Agreements and Fingerprint-based Background Check.
  • Training Requirements: Candidate must complete all NYS OER mandated training and sign a confidentiality agreement if exposed to private or sensitive information.
  • Knowledge Transfer: The resource may be required to train or mentor state staff in test processes and tools as requested.

Typical Software Used: MS Office 365 products, Visio, Project, Adobe Professional, WebEx, Teams, ITSM ServiceNow.
Typical Hardware Used: Cisco and Aruba routers and switches, Meraki wireless access points, and Cisco VoIP phones.

Project/Program Name: DOL Wi-Fi Project
Short Description of Position: The ITS Specialist–Senior will provide technical assistance and assessment of designated NYS Department of Labor facilities through the NYS ITS Network Site Consultation process. Responsibilities include evaluating circuit bandwidth, performing wireless predictive surveys, determining cabling needs, and implementing required network and wireless upgrades. The role will involve extensive travel to perform on-site assessments and coordinate technical implementation.

Day-to-Day Tasks: Provide detailed site survey consultations; travel to sites to perform required surveys; prepare and deliver rough order magnitude estimates; submit internal requests to fulfill site surveys and monitor progress; act as liaison between ITS and DOL; implement, configure, install, troubleshoot, relocate, and remove network equipment as needed.

Position Mandatory Qualification: Works in the field of Information Technology, experienced in supporting multiple development platforms, architectures, and business applications beyond the scope of a Programmer.

 Requested Qualifications:

  • 60 months of experience installing and troubleshooting PCs and printers.
  • 60 months of experience installing and troubleshooting servers.
  • 12 months of experience installing and troubleshooting VoIP phones.
  • 60 months of experience installing and troubleshooting data communications equipment.
  • 60 months of experience conducting technical site surveys.
  • 60 months of experience with data cable installation and troubleshooting.
  • 36 months of experience in inventory control.
  • 36 months of experience in desktop support.