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Desktop Support Jobs in Albany, NY (NOW HIRING)

AA2IT

Desktop Support Tech

Selkirk, NY · On-site

$19.50 - $24.75/hr

Desktop Support Technician Location: 1 Noryl Ave Selkirk, NY 12158 Contract to hire: conversion $18-$21. Day to day will involve desktop support software/hardware. Top two required skills that ...

New

Mindlance

Desktop support

Albany, NY · On-site

$20 - $25.50/hr

This position will assist in developing and supporting the Desktop platform to enable the delivery of high-quality Desktop experience to end users. Provide a list of the day-to-day tasks to be ...

V Group

Desktop Support Engineer

Albany, NY · On-site

Desktop Support Engineer The Department of Financial Services ("DFS") is seeking candidates to fill the position of IT Specialist. The candidate will be responsible for designing, architecting and ...

New

Spruce Technology

Desktop Support Technician

Schenectady, NY · On-site

$19.50 - $25/hr

Desktop Support Technician The Desktop Support Technician will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office.

Mindlance

Desktop Support

Rensselaer, NY · On-site

... support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise. Mindlance is an Equal Opportunity Employer and does ...

New

Mindlance

Desktop Support

Schenectady, NY · On-site

$19.50 - $25/hr

... support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise. Mindlance is an Equal Opportunity Employer and does ...

Mindlance

Desktop Support

Latham, NY · On-site

Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise ...

New

Mindlance

Desktop Support

Albany, NY · On-site

$20 - $25.50/hr

... support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise. Mindlance is an Equal Opportunity Employer and does ...

AA2IT

Desktop Support Technician II

Schenectady, NY · On-site

$25 - $27/hr

REQ ID:CMPCJP00060745 Title - Desktop Support Technician Location - Schenectady, NY Duration - 6 month contract-to-hire Hours - Monday through Friday 8 AM to 5 PM Pay Rate - $25-27/hr ...

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See Albany, NY salary details

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How much do desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support in Albany, NY is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Albany, NY? The most popular types of Desktop Support jobs in Albany, NY are:
What are popular job titles related to Desktop Support jobs in Albany, NY? For Desktop Support jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Albany, NY look for? The top searched job categories for Desktop Support jobs in Albany, NY are:
What cities near Albany, NY are hiring for Desktop Support jobs? Cities near Albany, NY with the most Desktop Support job openings:
Desktop Support jobs near you
Desktop Support

Desktop Support

Avani Technology Solutions, Inc.

Albany, NY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Desktop Support
Albany, NY
24+ Months
Job Description-
  1. Respond to all service requests.
  2. Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 staff; monitoring work queues, opening, updating and closing ITSM Incidents.
  3. Thoroughly document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
  4. Acts as single point of contact for users of the Department's Information Technology (IT) services and directs questions and report problems regarding services and products.
  5. Installation of desktop hardware / peripherals and printers.
  6. Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
  7. Installation of individual software packages, as needed, for all users.
  8. Use of imaging software to expedite large equipment roll-out. Support and deployment O365 Pro Plus and Office 2016.

Requirements-
  1. 3 years experience managing support requests on a Level 2 help desk.
  2. 3 years experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS
  3. 3 years experience utilizing VMware vSphere to support virtual desktops including linked clones.
  4. 3 years experience using LanSweeper, Remote Desktop and Active Directory, all three are required
  5. 3 years experience using ITSM service desks.
  6. 3 years experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
  7. 3 years experience using CloneZilla to create and apply images.
  8. 3 years experience supporting Lotus Notes.
  9. 1 year experience with the installation and support of Office 2016 and O365 in an enterprise environment.
  10. 1 year experience troubleshooting Windows 10 OS and applications.

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