ZipRecruiter

Log In

1

It Help Desk Intern Jobs in Albany, NY (NOW HIRING)

Logical Net

IT Help Desk Engineer

Schenectady, NY · On-site

Information Technology Help Desk Engineer The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers ...

VDart

Help Desk Agents

Albany, NY · On-site

$17 - $21.50/hr

The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. * This position ensures that all IT-related issues are resolved efficiently, enabling field ...

Talent Software Services

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... at Client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution ... Provides direction and oversees Intern/Contract/Temp help as needed. * Prepares and maintains ...

Talent Software Services, Inc

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... at Client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution ... Provides direction and oversees Intern/Contract/Temp help as needed. * Prepares and maintains ...

Talent Software Services

Service Desk Analyst

Albany, NY

$20.25 - $27.75/hr

... at Client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution ... Provides direction and oversees Intern/Contract/Temp help as needed. Prepares and maintains clearly ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$28/hr

The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The ... Provides direction and oversees Intern/Contract/Temp help as needed. * Prepares and maintains ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$19.75 - $27/hr

The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The ... Provides direction and oversees Intern/Contract/Temp help as needed. * Prepares and maintains ...

Mindlance

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the ... oversees Intern/Contract/Temp help as needed. - Prepares and maintains clearly written ...

Fleetworthy

IT Support Specialist

Albany, NY

$45K - $50K/yr

Role Overview We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

They are seeking an enthusiastic IT Support Specialist to join their Help Desk team, where the primary responsibility will be to support team members by resolving technical issues and providing ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

$45K - $50K/yr

Role Overview We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

$45K - $50K/yr

Role Overview We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who ...

Cayuse Holdings

Help Desk Agent

Albany, NY · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant ...

next page

Showing results 1-20

People also search for

All JobsIt Help Desk Intern JobsIt Help Desk Intern Jobs in Albany, NY

It Help Desk Intern information

See Albany, NY salary details

$9

$17

$25

How much do it help desk intern jobs pay per hour?

As of May 28, 2026, the average hourly pay for it help desk intern in Albany, NY is $17.31, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.09 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Intern, and why are they important?

To thrive as an IT Help Desk Intern, you need a basic understanding of computer hardware, operating systems, troubleshooting techniques, and typically a relevant education in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and common office software is often required, and certifications like CompTIA A+ can be advantageous. Strong communication skills, patience, and a willingness to learn set outstanding interns apart. These competencies are crucial for efficiently resolving technical issues, supporting users, and growing into more advanced IT roles.

What are some common challenges faced by IT Help Desk Interns, and how can they overcome them?

IT Help Desk Interns often encounter challenges such as handling multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, interns should prioritize tasks based on urgency, utilize available documentation, and ask questions when unsure. Building strong communication skills and being proactive in learning about frequently used systems will also help interns provide better support and grow in the role.

What does an IT Help Desk Intern do?

An IT Help Desk Intern assists with providing technical support to employees or customers within an organization. Their responsibilities often include troubleshooting hardware and software issues, setting up new devices, responding to support tickets, and helping maintain IT documentation. Interns work under the supervision of experienced IT staff and gain hands-on experience with various systems and tools. This role is designed to help interns develop foundational IT skills and prepare them for future careers in information technology.

What is the difference between It Help Desk Intern vs It Support Technician?

AspectIt Help Desk InternIt Support Technician
Required CredentialsHigh school diploma or equivalent; some technical courseworkAssociate's degree or relevant certifications (e.g., CompTIA A+)
Work EnvironmentInternship setting, often in a corporate or IT departmentFull-time technical support role, often in IT service desks or support centers
Employer & Industry UsageEntry-level, often in educational or training environmentsProfessional support roles across various industries
Common Search & ComparisonYesYes

The main difference between an It Help Desk Intern and an It Support Technician lies in experience and responsibilities. Interns are typically in training, assisting with basic tasks, while technicians handle more complex support issues. Internships serve as a stepping stone to full support roles, which require more technical skills and certifications.

What are the most commonly searched types of It Help Desk jobs in Albany, NY? The most popular types of It Help Desk jobs in Albany, NY are:
What are popular job titles related to It Help Desk Intern jobs in Albany, NY? For It Help Desk Intern jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching It Help Desk Intern jobs in Albany, NY look for? The top searched job categories for It Help Desk Intern jobs in Albany, NY are:
What cities near Albany, NY are hiring for It Help Desk Intern jobs? Cities near Albany, NY with the most It Help Desk Intern job openings:
It Help Desk Intern jobs near you
Infographic showing various It Help Desk Intern job openings in Albany, NY as of May 2026, with employment types broken down into 13% Internship, 74% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,006 per year, or $17.3 per hour.

IT Help Desk Engineer

Logical Net

Schenectady, NY • On-site

Full-time

Posted 3 days ago

Job description

Job Type
Full-time
Description
Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our customers. Logical Net presents a unique opportunity to work with a diverse and talented team in a technology-rich collaborative environment.
Position: Information Technology Help Desk Engineer
The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers via telephone, e-mail, and ticket-based support systems. This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison between customers, 2nd and 3rd-level support engineers, vendors, and Logical Net staff. The primary role of the IT Help Desk engineer is to ensure customer satisfaction with Logical Net products and services and to ensure timely resolution to customer problems as they occur.
In addition to interacting with customers and providing 1st level of support, IT Help Desk engineers will assist in day-to-day operations. This will include proper provisioning and de-provisioning of services for new and existing customers. The IT Help Desk engineer is responsible for logging all customer activity in Logical Net's ticket-based tracking system and electronic support tools. Daily follow-up and customer interaction are required for all open tickets.
Requirements
Demonstrated skills in supporting and troubleshooting these technologies are preferred.
  • Microsoft 365 Email, Office applications, Teams and related services
  • Microsoft Windows operating systems - Workstation, Server, Active Directory
  • IP networks and associated protocols (DNS, DHCP etc.)
  • Cybersecurity concepts including antivirus, and endpoint detection and response tools

Core Duties and Responsibilities:
  • Interact with customers and provide first and second level support
  • Track and manage customer contact with ticket-based systems and support tools
  • Facilitate solutions to customer issues with senior engineers and track progress
  • Provide remote support for end-user workstations and applications
  • Provision or add/change/remove services as needed
  • Provide written documentation, policies, and procedures as necessary

Apply