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It Help Desk Manager Jobs in Albany, NY (NOW HIRING)

Logical Net

IT Help Desk Engineer

Schenectady, NY · On-site

This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison ...

VDart

Help Desk Agents

Albany, NY · On-site

$17 - $21.50/hr

Help Desk Agent Albany, NY 12204 or Buffalo, NY 14211 or Brooklyn, NY 11217 Contract JD * The L2 ... Maintain accurate records of support requests and resolutions in the IT service management system ...

JSM CONSULTING INC

Help Desk Manager

Albany, NY · On-site

$35 - $40/hr

80 months of experience supporting Apple (iOS) mobile devices 75 months of experience with enterprise mobile device management solutions 70 months of experience supporting audio visual equipment 70 ...

JSM CONSULTING INC

Help Desk Manager

Albany, NY · On-site

$35 - $40/hr

80 months of experience supporting Apple (iOS) mobile devices 75 months of experience with enterprise mobile device management solutions 70 months of experience supporting audio visual equipment 70 ...

Talent Software Services

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

Talent Software Services

Service Desk Analyst

Albany, NY

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

Talent Software Services, Inc

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$28/hr

Service Desk, Access Management, Asset and Configuration Management, Incident/Problem/Change Management. The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk.

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$19.75 - $27/hr

Incident/Problem/Change Management * The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and ...

Mindlance

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... Management The Service Desk Analyst is specific to the Service Desk Function at Excellus through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the ...

Fleetworthy

IT Support Specialist

Albany, NY

$45K - $50K/yr

Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.

Fleetworthy

IT Support Specialist

Albany, NY · On-site

They are seeking an enthusiastic IT Support Specialist to join their Help Desk team, where the ... Management, ServiceNow, or similar. • CompTIA A+ certification or currently pursuing. • ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

$45K - $50K/yr

... compliance, toll management, and weigh station bypass solutions. We help fleets streamline ... Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ...

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It Help Desk Manager information

See Albany, NY salary details

$38.7K

$86.1K

$134.5K

How much do it help desk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it help desk manager in Albany, NY is $86,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $105,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Manager, and why are they important?

To thrive as an IT Help Desk Manager, you need a solid background in IT support, troubleshooting, and team leadership, often backed by a bachelor’s degree in IT or a related field. Familiarity with ticketing systems (such as ServiceNow or Jira), ITIL certification, and remote support tools is typically required. Strong communication, problem-solving, and conflict resolution skills help build trust and foster a productive support environment. These competencies are vital for ensuring high-quality technical assistance, efficient team management, and excellent user satisfaction.

How does an IT Help Desk Manager typically collaborate with other departments to improve service delivery?

IT Help Desk Managers frequently collaborate with departments such as HR, Operations, and Security to ensure efficient IT support across the organization. They coordinate with these teams to understand specific technology needs, address recurring issues, and implement process improvements. Regular cross-department meetings and feedback sessions are common, allowing the Help Desk Manager to tailor support resources, streamline ticket resolution workflows, and proactively address potential technology challenges. This collaborative approach not only enhances user satisfaction but also aligns IT services with overall business goals.

What does an IT Help Desk Manager do?

An IT Help Desk Manager oversees the daily operations of an organization's help desk team, ensuring that end-users receive timely and effective technical support. They are responsible for managing help desk staff, developing support procedures, and monitoring the resolution of IT issues to maintain high customer satisfaction. Additionally, they often analyze support trends, implement best practices, and coordinate with other IT departments to improve service delivery and system reliability.

What is the difference between It Help Desk Manager vs It Support Specialist?

AspectIt Help Desk ManagerIt Support Specialist
CertificationsCompTIA A+, Network+, ITILCompTIA A+, Microsoft Certified
Work EnvironmentSupervises help desk team, manages support processesProvides technical support to end-users, troubleshoots issues
Employer & Industry UsageIT departments across industries, corporate help desksHelp desks, technical support centers, customer service roles

The main difference is that an It Help Desk Manager oversees the support team and manages support operations, while an It Support Specialist focuses on providing direct technical assistance to users. The manager role involves leadership and process management, whereas the specialist role is more hands-on troubleshooting.

What are the most commonly searched types of It Help Desk jobs in Albany, NY? The most popular types of It Help Desk jobs in Albany, NY are:
What cities near Albany, NY are hiring for It Help Desk Manager jobs? Cities near Albany, NY with the most It Help Desk Manager job openings:
It Help Desk Manager jobs near you
Infographic showing various It Help Desk Manager job openings in Albany, NY as of May 2026, with employment types broken down into 4% Internship, 92% Full Time, and 4% Part Time. Highlights an 100% In-person job distribution, with an average salary of $86,111 per year, or $41.4 per hour.

IT Help Desk Engineer

Logical Net

Schenectady, NY • On-site

Full-time

Posted 3 days ago

Job description

Job Type
Full-time
Description
Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our customers. Logical Net presents a unique opportunity to work with a diverse and talented team in a technology-rich collaborative environment.
Position: Information Technology Help Desk Engineer
The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers via telephone, e-mail, and ticket-based support systems. This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison between customers, 2nd and 3rd-level support engineers, vendors, and Logical Net staff. The primary role of the IT Help Desk engineer is to ensure customer satisfaction with Logical Net products and services and to ensure timely resolution to customer problems as they occur.
In addition to interacting with customers and providing 1st level of support, IT Help Desk engineers will assist in day-to-day operations. This will include proper provisioning and de-provisioning of services for new and existing customers. The IT Help Desk engineer is responsible for logging all customer activity in Logical Net's ticket-based tracking system and electronic support tools. Daily follow-up and customer interaction are required for all open tickets.
Requirements
Demonstrated skills in supporting and troubleshooting these technologies are preferred.
  • Microsoft 365 Email, Office applications, Teams and related services
  • Microsoft Windows operating systems - Workstation, Server, Active Directory
  • IP networks and associated protocols (DNS, DHCP etc.)
  • Cybersecurity concepts including antivirus, and endpoint detection and response tools

Core Duties and Responsibilities:
  • Interact with customers and provide first and second level support
  • Track and manage customer contact with ticket-based systems and support tools
  • Facilitate solutions to customer issues with senior engineers and track progress
  • Provide remote support for end-user workstations and applications
  • Provision or add/change/remove services as needed
  • Provide written documentation, policies, and procedures as necessary

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