IT Help Desk Engineer
Schenectady, NY · On-site
Job Type Full-time Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and ...
Logical Net
11 Logical Net Jobs Hiring Near You
IT Help Desk Engineer
Schenectady, NY · On-site
Job Type Full-time Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and ...
Network Systems Engineer
Schenectady, NY · On-site
Job Type Full-time Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and ...
Network Systems Engineer
Schenectady, NY · On-site
Job Type Full-time Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and ...
Senior Sales Representative
Schenectady, NY · On-site
$50K - $65K/yr
You will engage with prospective clients through various forms of outbound outreach, meetings, referrals, and relationship-building efforts, positioning Logical Net as a trusted technology partner ...
Senior Sales Representative
Schenectady, NY · On-site
$50K - $65K/yr
You will engage with prospective clients through various forms of outbound outreach, meetings, referrals, and relationship-building efforts, positioning Logical Net as a trusted technology partner ...
IT Help Desk Engineer
$18 - $25/hr
Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our ...
IT Help Desk Engineer
$18 - $25/hr
Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our ...
Network Systems Engineer
Schenectady, NY · On-site
Job Type Full-time Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and ...
Network Systems Engineer
Schenectady, NY · On-site
Job Type Full-time Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and ...
Senior Sales Representative
$50K - $65K/yr
You will engage with prospective clients through various forms of outbound outreach, meetings, referrals, and relationship-building efforts, positioning Logical Net as a trusted technology partner ...
Senior Sales Representative
$50K - $65K/yr
You will engage with prospective clients through various forms of outbound outreach, meetings, referrals, and relationship-building efforts, positioning Logical Net as a trusted technology partner ...
Network Systems Engineer
$65K - $80K/yr
Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our ...
Network Systems Engineer
$65K - $80K/yr
Description Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our ...
Senior Account Manager
Schenectady, NY · On-site
$85K - $100K/yr
The Senior Account Manager will act as the primary point of contact for assigned clients, ensuring their IT strategy, security posture, and operational needs are met through Logical Net's Managed IT ...
Senior Account Manager
Schenectady, NY · On-site
$85K - $100K/yr
The Senior Account Manager will act as the primary point of contact for assigned clients, ensuring their IT strategy, security posture, and operational needs are met through Logical Net's Managed IT ...
Senior Account Manager
$85K - $100K/yr
The Senior Account Manager will act as the primary point of contact for assigned clients, ensuring their IT strategy, security posture, and operational needs are met through Logical Net's Managed IT ...
Senior Account Manager
$85K - $100K/yr
The Senior Account Manager will act as the primary point of contact for assigned clients, ensuring their IT strategy, security posture, and operational needs are met through Logical Net's Managed IT ...
Junior Account Manager
Schenectady, NY · On-site
$55K - $65K/yr
At Logical Net, we are passionate about providing cutting-edge IT solutions to businesses while fostering a culture of growth, innovation, and teamwork. As a Junior Account Manager, you'll gain ...
Junior Account Manager
Schenectady, NY · On-site
$55K - $65K/yr
At Logical Net, we are passionate about providing cutting-edge IT solutions to businesses while fostering a culture of growth, innovation, and teamwork. As a Junior Account Manager, you'll gain ...
Junior Account Manager
$55K - $65K/yr
At Logical Net, we are passionate about providing cutting-edge IT solutions to businesses while fostering a culture of growth, innovation, and teamwork. As a Junior Account Manager, you'll gain ...
Junior Account Manager
$55K - $65K/yr
At Logical Net, we are passionate about providing cutting-edge IT solutions to businesses while fostering a culture of growth, innovation, and teamwork. As a Junior Account Manager, you'll gain ...
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Full-time
Posted 3 days ago
Job description
Job Type
Full-time
Description
Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our customers. Logical Net presents a unique opportunity to work with a diverse and talented team in a technology-rich collaborative environment.
Position: Information Technology Help Desk Engineer
The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers via telephone, e-mail, and ticket-based support systems. This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison between customers, 2nd and 3rd-level support engineers, vendors, and Logical Net staff. The primary role of the IT Help Desk engineer is to ensure customer satisfaction with Logical Net products and services and to ensure timely resolution to customer problems as they occur.
In addition to interacting with customers and providing 1st level of support, IT Help Desk engineers will assist in day-to-day operations. This will include proper provisioning and de-provisioning of services for new and existing customers. The IT Help Desk engineer is responsible for logging all customer activity in Logical Net's ticket-based tracking system and electronic support tools. Daily follow-up and customer interaction are required for all open tickets.
Requirements
Demonstrated skills in supporting and troubleshooting these technologies are preferred.
Core Duties and Responsibilities:
Full-time
Description
Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our customers. Logical Net presents a unique opportunity to work with a diverse and talented team in a technology-rich collaborative environment.
Position: Information Technology Help Desk Engineer
The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers via telephone, e-mail, and ticket-based support systems. This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison between customers, 2nd and 3rd-level support engineers, vendors, and Logical Net staff. The primary role of the IT Help Desk engineer is to ensure customer satisfaction with Logical Net products and services and to ensure timely resolution to customer problems as they occur.
In addition to interacting with customers and providing 1st level of support, IT Help Desk engineers will assist in day-to-day operations. This will include proper provisioning and de-provisioning of services for new and existing customers. The IT Help Desk engineer is responsible for logging all customer activity in Logical Net's ticket-based tracking system and electronic support tools. Daily follow-up and customer interaction are required for all open tickets.
Requirements
Demonstrated skills in supporting and troubleshooting these technologies are preferred.
- Microsoft 365 Email, Office applications, Teams and related services
- Microsoft Windows operating systems - Workstation, Server, Active Directory
- IP networks and associated protocols (DNS, DHCP etc.)
- Cybersecurity concepts including antivirus, and endpoint detection and response tools
Core Duties and Responsibilities:
- Interact with customers and provide first and second level support
- Track and manage customer contact with ticket-based systems and support tools
- Facilitate solutions to customer issues with senior engineers and track progress
- Provide remote support for end-user workstations and applications
- Provision or add/change/remove services as needed
- Provide written documentation, policies, and procedures as necessary
About Logical Net
Sourced by ZipRecruiter
Company size
1 - 10 Employees
Headquarters location
Schenectady, NY, US
Year founded
1994