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Remote Desktop Support Analyst Jobs in Albany, NY

ACS Consultancy Services

Desktop Engineer

Albany, NY · Remote

Remote We are currently seeking candidates who meet the following qualifications. Responsibilities: * Install, configure, and support Windows and macOS-based desktop and laptop systems. * Provide ...

Cayenta

(Remote) Support Analyst

Albany, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Harris

(Remote) Support Analyst

Albany, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Harris

(Remote) Support Analyst

Albany, NY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

Acxiom

Decision Support Analyst (Remote)

Albany, NY · Remote

Provides data, analysis and recommendations to support multiple technical operations and ensure ... This position is not located in the aforementioned locations but applications for remote work may ...

ACS Consultancy Services

Support Desk Analyst

Albany, NY · Remote

$21 - $28.75/hr

Support Desk Analyst Location : Remote We are currently seeking candidates who meet the following ... Support desktop, laptop, mobile, and peripheral devices. * Provide excellent customer service and ...

Eliassen Group

Principal Systems Analyst

Albany, NY · Remote

$60 - $65/hr

Remote Our client seeks Principal Systems Analysts to drive analysis and documentation supporting the modernization of brokerage, trading, reporting, and data processing systems to AWS. The role ...

New

ClinDCast LLC

Epic Radiant Analyst

Albany, NY · Remote

Remote ( 25% travel required ) Type: Contract (W2) We are looking for a certified Epic Radiant Analyst to support Radiant build, optimization, and ongoing support. The role involves close ...

ClinDCast LLC

Healthy Planet Analyst

Albany, NY · Remote

$55 - $60/hr

Healthy Planet Analyst Location: 100% Remote Job Type: Contract Urgently Hiring Job Summary: We are seeking a Healthy Planet Analyst to support environmental sustainability initiatives by analyzing ...

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Remote Desktop Support Analyst information

See Albany, NY salary details

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$26

$39

How much do remote desktop support analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote desktop support analyst in Albany, NY is $26.70, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $29.86 per hour, depending on experience, location, and employer.

What is a Remote Desktop Support Analyst job?

A Remote Desktop Support Analyst provides technical assistance to users by troubleshooting and resolving issues related to remote desktop connections, software, and hardware. They support employees working remotely by diagnosing network problems, configuring systems, and ensuring secure access to company resources. Analysts often use remote tools to access devices, install updates, and guide users through technical challenges. Strong problem-solving skills and knowledge of operating systems, security protocols, and IT support practices are essential for this role.

What are the key skills and qualifications needed to thrive in the Remote Desktop Support Analyst position, and why are they important?

To thrive as a Remote Desktop Support Analyst, you typically need strong troubleshooting abilities, technical knowledge of Windows and Mac operating systems, and experience with network connectivity issues, often supported by a relevant IT degree or certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote desktop tools such as TeamViewer, Remote Desktop Protocol (RDP), and ticketing systems is essential. Excellent communication, patience, and problem-solving skills enable effective support and customer satisfaction. These capabilities are critical for efficiently resolving technical issues remotely and ensuring minimal disruption for end users.

What are the typical daily responsibilities of a Remote Desktop Support Analyst?

As a Remote Desktop Support Analyst, your typical day involves responding to support tickets, troubleshooting software and hardware issues for end users, and guiding clients through technical solutions via phone, chat, or remote access tools. You’ll regularly document issues, escalate unresolved problems to higher-level technicians, and ensure hardware and software updates are applied remotely. Proactive communication with users and collaborating with other IT team members is often required to resolve complex problems efficiently. This role is dynamic, requiring you to juggle multiple tasks while maintaining a high standard of customer service throughout the workday.
More about Remote Desktop Support Analyst jobs
What are popular job titles related to Remote Desktop Support Analyst jobs in Albany, NY? For Remote Desktop Support Analyst jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support Analyst jobs in Albany, NY look for? The top searched job categories for Remote Desktop Support Analyst jobs in Albany, NY are:
What cities near Albany, NY are hiring for Remote Desktop Support Analyst jobs? Cities near Albany, NY with the most Remote Desktop Support Analyst job openings:
Remote Desktop Support Analyst jobs near you
Infographic showing various Remote Desktop Support Analyst job openings in Albany, NY as of May 2026, with employment types broken down into 68% Full Time, and 32% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,538 per year, or $26.7 per hour.

Desktop Engineer

ACS Consultancy Services

Albany, NY • Remote

Other

Posted 2 days ago

Job description

Job Title: Desktop Engineer

Location: Remote

We are currently seeking candidates who meet the following qualifications.

Responsibilities:

  • Install, configure, and support Windows and macOS-based desktop and laptop systems.
  • Provide Tier 2/3 support for end-user issues related to hardware, software, and networking.
  • Manage desktop imaging and deployment using tools such as SCCM, Intune, or MDT.
  • Troubleshoot and resolve technical issues, ensuring timely and accurate resolutions.
  • Maintain system and user documentation, asset inventory, and configuration records.
  • Configure and support desktop security, antivirus, and encryption solutions.
  • Assist with application packaging, patch management, and software distribution.
  • Coordinate with other IT teams to support upgrades, migrations, and infrastructure projects.
Qualifications:
  • Bachelor's degree in Information Technology or related field (or equivalent experience).
  • Experience in a Desktop Support or Desktop Engineering role.
  • Strong knowledge of Windows 10/11, Active Directory, Group Policy, and Office 365.
  • Hands-on experience with device imaging and deployment tools (SCCM, Intune, etc.).
  • Proficiency in PowerShell or other scripting languages for automation tasks.
  • Solid understanding of networking basics (TCP/IP, DNS, DHCP).
  • Strong troubleshooting and diagnostic skills.
  • Experience with cloud-based device management (e.g., Autopilot, Azure AD).
  • Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk).
  • Certifications such as CompTIA A+, Microsoft MCP/MCSA/MD-100/MD-101 are a plus.
  • Experience supporting Citrix environments or virtual desktop infrastructure (VDI).
  • Knowledge of endpoint protection and patch management solutions.
  • Federal Experience is a plus.
  • Required Security clearance.
    If you meet these qualifications, please submit your application via link provided in Linkedin.
    Kindly do not call the general line to submit your application.