Desktop Engineer
Albany, NY · Remote
Remote We are currently seeking candidates who meet the following qualifications. Responsibilities: * Install, configure, and support Windows and macOS-based desktop and laptop systems. * Provide ...
Quick apply
Desktop Engineer
Albany, NY · Remote
Remote We are currently seeking candidates who meet the following qualifications. Responsibilities: * Install, configure, and support Windows and macOS-based desktop and laptop systems. * Provide ...
Support Desk Analyst
Albany, NY · Remote
$21 - $28.75/hr
Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Support desktop, laptop, mobile, and peripheral devices. * Provide excellent customer service and ...
Quick apply
Support Desk Analyst
Albany, NY · Remote
$21 - $28.75/hr
Remote We are currently seeking candidates who meet the following qualifications. Responsibilities ... Support desktop, laptop, mobile, and peripheral devices. * Provide excellent customer service and ...
Part-Time Bilingual (Italian/English) Service Desk Analyst
Albany, NY · Remote
$20.25 - $27.75/hr
This position will be part-time and remote . What You'll Do * Provide General IT end-user support ... iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other ...
Part-Time Bilingual (Italian/English) Service Desk Analyst
Albany, NY · Remote
$20.25 - $27.75/hr
This position will be part-time and remote . What You'll Do * Provide General IT end-user support ... iPads, Desktops, Printers, etc.), troubleshooting software (proprietary software and other ...
Remote Desktop Support information
See Albany, NY salary details
$10.02 - $13.24
4% of jobs
$13.24 - $16.45
1% of jobs
$16.45 - $19.66
12% of jobs
$20.75 is the 25th percentile. Wages below this are outliers.
$19.66 - $22.87
23% of jobs
The median wage is $24.39 / hr.
$22.87 - $26.08
20% of jobs
$26.08 - $29.29
14% of jobs
$29.49 is the 75th percentile. Wages above this are outliers.
$29.29 - $32.50
9% of jobs
$32.50 - $35.71
5% of jobs
$35.71 - $38.92
5% of jobs
$38.92 - $42.14
4% of jobs
$42.14 - $45.35
2% of jobs
$10
$26
$45
How much do remote desktop support jobs pay per hour?
As of May 28, 2026, the average hourly pay for remote desktop support in Albany, NY is $26.80, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $30.53 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?
To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.
What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?
Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are remote desktop support jobs?
Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.
What is the difference between Remote Desktop Support vs Help Desk Technician?
| Aspect | Remote Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Remote or on-site, focused on remote troubleshooting | Help desk, on-site or remote, general user support |
| Industry Usage | IT support, technical troubleshooting | IT support, customer service |
| Common Search Intent | Remote troubleshooting, remote support jobs | Help desk roles, customer support jobs |
Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.
What are the most commonly searched types of Desktop Support jobs in Albany, NY? The most popular types of Desktop Support jobs in Albany, NY are:
What are popular job titles related to Remote Desktop Support jobs in Albany, NY? For Remote Desktop Support jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Albany, NY look for? The top searched job categories for Remote Desktop Support jobs in Albany, NY are:
What cities near Albany, NY are hiring for Remote Desktop Support jobs? Cities near Albany, NY with the most Remote Desktop Support job openings:
Other
Posted 3 days ago
Job description
Job Title: Desktop Engineer
Location: Remote
We are currently seeking candidates who meet the following qualifications.
Responsibilities:
- Install, configure, and support Windows and macOS-based desktop and laptop systems.
- Provide Tier 2/3 support for end-user issues related to hardware, software, and networking.
- Manage desktop imaging and deployment using tools such as SCCM, Intune, or MDT.
- Troubleshoot and resolve technical issues, ensuring timely and accurate resolutions.
- Maintain system and user documentation, asset inventory, and configuration records.
- Configure and support desktop security, antivirus, and encryption solutions.
- Assist with application packaging, patch management, and software distribution.
- Coordinate with other IT teams to support upgrades, migrations, and infrastructure projects.
- Bachelor's degree in Information Technology or related field (or equivalent experience).
- Experience in a Desktop Support or Desktop Engineering role.
- Strong knowledge of Windows 10/11, Active Directory, Group Policy, and Office 365.
- Hands-on experience with device imaging and deployment tools (SCCM, Intune, etc.).
- Proficiency in PowerShell or other scripting languages for automation tasks.
- Solid understanding of networking basics (TCP/IP, DNS, DHCP).
- Strong troubleshooting and diagnostic skills.
- Experience with cloud-based device management (e.g., Autopilot, Azure AD).
- Experience in remote desktop support tools (e.g., Bomgar, TeamViewer, AnyDesk).
- Certifications such as CompTIA A+, Microsoft MCP/MCSA/MD-100/MD-101 are a plus.
- Experience supporting Citrix environments or virtual desktop infrastructure (VDI).
- Knowledge of endpoint protection and patch management solutions.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications, please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.