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It Desktop Manager Jobs in Albany, NY (NOW HIRING)

OMNIS COMPUTER SUPPLIES INC

IT Engineer

Schenectady, NY

$22 - $31/hr

Paid time off We are seeking a collaborative IT Engineer to join our team. This position primarily ... management (preferred) * Proficient in Windows Server and Entra/Office 365 * 4 years of desktop ...

Mindlance

Desktop support

Albany, NY · On-site

$20 - $25.50/hr

... to fill the position of IT Specialist. The candidate will be responsible for designing ... device management solution. • Create and maintain Active Directory Group Policies. • ...

ACS Consultancy Services

Desktop Engineer

Albany, NY · Remote

Manage desktop imaging and deployment using tools such as SCCM, Intune, or MDT. * Troubleshoot and ... Bachelor's degree in Information Technology or related field (or equivalent experience)

Fleetworthy

IT Support Specialist

Albany, NY · On-site

... laptops, desktops, peripherals, and mobile devices for new employees. • Support basic account ... Management, ServiceNow, or similar. • CompTIA A+ certification or currently pursuing. • ...

Mindlance

Desktop Support

Rensselaer, NY · On-site

Administer corporate mobile device management solution. Maintain platform security and compliance ... Use of remote access technologies (VPN, terminal services) Collaborate with internal and external ...

New

Mindlance

Desktop Support

Latham, NY · On-site

Administer corporate mobile device management solution * Maintain platform security and compliance ... Use of remote access technologies (VPN, terminal services) * Collaborate with internal and external ...

New

Spruce Technology

Desktop Support Technician

Schenectady, NY · On-site

$19.50 - $25/hr

... IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate ... Procure and manage mobile devices (iPhone, iPad, Samsung). * Coordinate with telecom carriers ...

Fleetworthy

IT Support Specialist

Albany, NY

$45K - $50K/yr

Equipment & Setup * Assist in the setup, configuration, and deployment of laptops, desktops ... Any experience with a ticketing system such as Jira Service Management, ServiceNow, or similar.

GDR Defense

Senior IT Specialist

Albany, NY · On-site

GD Resources is a Veteran Women-Owned Business Management and Information Technology company ... in desktop support. Required Documents * Résumé * Copy of candidate identification (driver ...

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All JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Albany, NY

It Desktop Manager information

See Albany, NY salary details

$20.9K

$83K

$125.1K

How much do it desktop manager jobs pay per year?

As of May 27, 2026, the average yearly pay for it desktop manager in Albany, NY is $83,010.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,000.00 and $94,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

How much is the salary of an IT Manager?

The salary of an IT Manager typically ranges from $80,000 to $150,000 annually, depending on experience, location, and company size. IT Managers overseeing teams often require strong technical skills, certifications, and leadership abilities, which can influence compensation.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are popular job titles related to It Desktop Manager jobs in Albany, NY? For It Desktop Manager jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Albany, NY look for? The top searched job categories for It Desktop Manager jobs in Albany, NY are:
What cities near Albany, NY are hiring for It Desktop Manager jobs? Cities near Albany, NY with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
IT Help Desk Support - Level I

IT Help Desk Support - Level I

K2 Staffing, LLC

Nassau, NY

$55K - $65K/yr

Full-time

Posted 29 days ago

Job description

Summary
Our client is a leading IT Solutions Company in the North Nassau, NY area (Roslyn, NY). They are in need of a Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
  • Front line defense with customers calling in with technical issues
  • Ability to properly hand calls off to more experienced technicians when needed
  • Following tickets through the process until closure.
  • Password resets
  • IP Phone setup
  • PC setup (i.e. software install, adding domains, etc)
  • IT equipment installation
  • Printer install
  • Assisting onsite technical lead with various IT-related projects.
  • New User On-boarding
Qualifications & Requirements
  • 2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc.
  • General understanding of software installation
  • General understanding of printer installation
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.