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It Desktop Manager Jobs in Buffalo, NY (NOW HIRING)

PHILLIPS LYTLE LLP

IT Engineer

Buffalo, NY

Job Summary The IT Engineer, based out of our Buffalo, NY office, will be responsible for the ... Desktops, including provisioning, application deployment, and user access management. Monitors ...

Sealing Devices

IT Manager

Lancaster, NY · On-site

$100K - $115K/yr

IT Operations & Team Management * Manage day-to-day IT operations to ensure reliable technology support for corporate offices, plant personnel, and remote locations. * Supervise and mentor IT staff ...

Sealing Devices, Inc.

IT Manager

Lancaster, NY · On-site

$100K - $115K/yr

IT Operations & Team Management * Manage day-to-day IT operations to ensure reliable technology support for corporate offices, plant personnel, and remote locations. * Supervise and mentor IT staff ...

Stark Tech

IT Project Manager

Buffalo, NY · On-site

$95.40K - $112.80K/yr

The IT Project Manager plays a critical role in overseeing IT projects from initiation to closure, ensuring timely delivery and alignment with strategic business objectives while collaborating with ...

Cynet Systems

Desktop / Field Support Technician

Buffalo, NY · On-site

$19.50 - $25/hr

... IT support while ensuring compliance with service level agreements (SLAs). * Manage and update ... Strong experience supporting desktops, laptops, printers, handheld devices, smartphones, and ...

Stark Tech Group

IT Project Manager

Rochester, NY

$97.20K - $114.90K/yr

Job Requirements The IT Project Manager plays a critical role in driving the successful execution of IT projects by overseeing all phases from initiation through closure. This position is responsible ...

Integer Holdings

IT Project Manager

Clarence, NY · On-site

$93K - $110K/yr

... desktop is desired, from among the following: * Certification from an accredited institution in ... service levels * IT Project Manager Salary: $108,750- $159,500 Our total rewards program is ...

F2Onsite

Be Seen First

IT Technician - Monitor Refresh Project

Getzville, NY · On-site

$30/hr

Remove and safely pack old monitors, arms, and desktops for designated recycling. * Install new ... Accurately document work completed daily and report progress to leads or project managers.

F2Onsite

Be Seen First

IT Technician - Monitor Refresh Project

Getzville, NY · On-site

$30/hr

Remove and safely pack old monitors, arms, and desktops for designated recycling. * Install new ... Accurately document work completed daily and report progress to leads or project managers.

Mindlance

Desktop Support

Buffalo, NY · On-site

Administer corporate mobile device management solution * Maintain platform security and compliance ... Use of remote access technologies (VPN, terminal services) * Collaborate with internal and external ...

New

Seneca Holdings

IT Manager

Buffalo, NY · Remote

$92K - $112.80K/yr

The IT Manager serves as a technical expert and trusted advisor responsible for the design, implementation, optimization, and support of complex technology solutions across the organization. This ...

Senecacasinos

IT Support Technician I

Niagara Falls, NY

$20.50 - $28.25/hr

... IT Support Technicians onsite. Documents, tracks, and monitors problems and resolutions to ensure ... Desktop/Laptop management for the new hire, transfer and termination processes, imaging and ...

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

... desktops, laptops, tablets and printers. * Provides support to client identified VIPs ... Responds to change management requests including installing new PC equipment, providing end-user ...

BC Tech Pro

IT Help Desk

Buffalo, NY

... desktops, laptops, tablets and printers. * Provides support to client identified VIPs ... Responds to change management requests including installing new PC equipment, providing end-user ...

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All JobsIt Desktop Manager JobsIt Desktop Manager Jobs in Buffalo, NY

It Desktop Manager information

See Buffalo, NY salary details

$20.3K

$81K

$122.1K

How much do it desktop manager jobs pay per year?

As of May 27, 2026, the average yearly pay for it desktop manager in Buffalo, NY is $80,987.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $92,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Desktop Manager, and why are they important?

To thrive as an IT Desktop Manager, you need expertise in desktop support, troubleshooting, team leadership, and a solid understanding of IT infrastructure, often supported by a degree in computer science or a related field. Familiarity with tools like Microsoft Endpoint Configuration Manager (SCCM), Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate is common. Strong communication, organizational, and problem-solving skills help you effectively manage teams and coordinate with other departments. These skills and qualifications are crucial for ensuring reliable end-user support, minimizing downtime, and leading a high-performing IT support team.

What are some common challenges IT Desktop Managers face when leading support teams, and how can they effectively address them?

IT Desktop Managers often encounter challenges such as managing high ticket volumes, balancing proactive system improvements with urgent user support, and ensuring consistent service quality across their team. To address these challenges, successful managers implement clear escalation procedures, provide ongoing training, and cultivate open communication within their teams. They also collaborate closely with other IT departments to align desktop support with broader organizational technology goals, which helps optimize resources and maintain high user satisfaction.

What is an IT Desktop Manager?

An IT Desktop Manager is responsible for overseeing an organization's desktop computing environment, including managing support teams, deploying software and hardware, and ensuring the security and efficiency of all desktop systems. They coordinate troubleshooting efforts, maintain inventory, and implement policies for workstation use. This role also involves collaborating with other IT departments to support end-user needs and align desktop infrastructure with organizational goals.

How much is the salary of an IT Manager?

The salary of an IT Manager typically ranges from $80,000 to $150,000 annually, depending on experience, location, and company size. IT Managers overseeing teams often require strong technical skills, certifications, and leadership abilities, which can influence compensation.

What is the difference between It Desktop Manager vs Network Administrator?

AspectIt Desktop ManagerNetwork Administrator
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentEnd-user support, desktop setup, troubleshootingNetwork infrastructure, server management, network security
Primary ResponsibilitiesManaging desktops, software updates, user supportConfiguring networks, maintaining routers/switches, network security

While both roles support IT infrastructure, an It Desktop Manager focuses on end-user devices and desktop support, whereas a Network Administrator manages network systems and infrastructure. The roles often overlap in troubleshooting and support but differ in scope and technical focus.

What are popular job titles related to It Desktop Manager jobs in Buffalo, NY? For It Desktop Manager jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching It Desktop Manager jobs in Buffalo, NY look for? The top searched job categories for It Desktop Manager jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for It Desktop Manager jobs? Cities near Buffalo, NY with the most It Desktop Manager job openings:
It Desktop Manager jobs near you
IT Field Service Support

IT Field Service Support

Noblesoft Technologies

Buffalo, NY • On-site

Contractor

Posted 20 days ago

Job description

Job Title:  IT Field Service Support

Location: Buffalo, NY 14211 (Onsite)

Mode : Contract

Job responsibilities:

  • Ability to travel to remote locations
  • Have own vehicle to drive to different locations and support end Users / Mileage will be reimbursed.
  • Will be available on call support during weekends/ holidays as per request.
  • You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. 
  • Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. 
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
  • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
  • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
  • Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
  • To provide infrastructure administration functions
  • Providing on-site cover as part of a shift arrangement
  • Support inline with contracted business working hours
  • Provide site support in remote offices when required
  • Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests 
  • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
  • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
  • Providing daily ticket updates to ensure users are fully updated on updates
  • Move equipment associated with service requests, inline with health and safety guidelines
  • Performing asset inventory activities as needed
  • End user training and guidance on the use of hardware and software
  • Recommends and / or performs upgrades to end user devices
  • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork 
  • Performs other duties as assigned

Skills Required:

  • Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc. 
  • Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications  
  • Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
  • Effective communication in English and/or local language
  • Basic known workings of LAN technologies and hardware
  • Ability to support technically video conferencing equipment