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It Service Desk Technician Ii Jobs in Buffalo, NY

Hire Talent

Service Desk Analyst

East Aurora, NY · On-site

$18.75 - $25.75/hr

Service Desk Analyst The Service Desk Analyst (SDA) is responsible for providing support for the ... 2 years' experience in IT with at least 1 of those years in an IT Customer facing position.

Senecacasinos

IT Support Technician I

Niagara Falls, NY · On-site

$20.50 - $28.25/hr

... 2. Support on-site activities for both technicians, customers, events and vendors. 3. Work alongside other IT staff to complete work requests as directed by the IT Service Desk Manager or IT Support ...

Netrio

Service Desk Analyst 2

Buffalo, NY · On-site

$19.75 - $27/hr

JOB SUMMARY The Service Desk Analyst 2 will provide intermediate technical support to resolve ... Additionally, the technician will assist with IT projects and system updates. This position is ...

NETRIO

Service Desk Analyst 2

Buffalo, NY · On-site

$19.75 - $27/hr

JOB SUMMARY The Service Desk Analyst 2 will provide intermediate technical support to resolve ... Additionally, the technician will assist with IT projects and system updates. This position is ...

Moog, Inc.

IT Service Continuity Analyst

Buffalo, NY · On-site

Job Title : IT Service Continuity Analyst Reporting To: Management, IT Service Delivery Work Schedule: Fully Remote or Hybrid if Local - Buffalo, NY Moog's Corporate Group is hiring for an IT Service ...

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

Meet - established customer service satisfaction levels and other operational/customer service ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

BC Tech Pro

IT Help Desk

Buffalo, NY

Meet - established customer service satisfaction levels and other operational/customer service ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

BC Tech Pro

IT Help Desk

Buffalo, NY · On-site

$20.50/hr

Meet - established customer service satisfaction levels and other operational/customer service ... Typically requires technical school certification or equivalent of 2-4 years of relevant experience

Moog

IT Service Continuity Analyst

Buffalo, NY · On-site

Job Title : IT Service Continuity Analyst Reporting To: Management, IT Service Delivery Work Schedule: Fully Remote or Hybrid if Local - Buffalo, NY Moog's Corporate Group is hiring for an IT Service ...

VTal Technology Solutions

Help Desk Manager

Buffalo, NY · On-site

Help Desk Manager Seeking to hire a Help Desk Manager for a leading higher education IT Services ... technicians with troubleshooting and diagnosing technical problems, research hardware and software ...

Sealing Devices

IT Manager

Lancaster, NY · On-site

$100K - $115K/yr

Implement IT service management processes to improve service response times and user satisfaction. * Monitor help desk performance and identify opportunities to improve IT support processes. Vendor ...

Spectraforce Technologies

IT PC Refresh Technician

Elma, NY · On-site

$21 - $28.75/hr

... companys products, services, and IT systems * Experience installing and configuring computer ... Experience working with company service desk software, such as Bomgar, and other remote access ...

Sealing Devices, Inc.

IT Manager

Lancaster, NY · On-site

$100K - $115K/yr

Implement IT service management processes to improve service response times and user satisfaction. * Monitor help desk performance and identify opportunities to improve IT support processes. Vendor ...

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It Service Desk Technician Ii information

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$10

$23

$35

How much do it service desk technician ii jobs pay per hour?

As of May 28, 2026, the average hourly pay for it service desk technician ii in Buffalo, NY is $23.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service Desk Technician II, and why are they important?

To thrive as an IT Service Desk Technician II, you need solid knowledge of computer hardware, operating systems, networking fundamentals, and troubleshooting, typically supported by an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as ServiceNow), remote desktop tools, and ITIL best practices is commonly required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage multiple requests. These skills and qualities ensure efficient technical support, minimize downtime, and maintain high user satisfaction in dynamic IT environments.

How does an IT Service Desk Technician II typically collaborate with other IT teams within an organization?

As an IT Service Desk Technician II, you will frequently collaborate with higher-level technical support teams, such as network administrators, system engineers, and application specialists. When complex issues arise that go beyond standard troubleshooting, you are responsible for escalating and clearly documenting tickets to the appropriate teams. You may also participate in cross-functional meetings to discuss recurring incidents, share knowledge, and contribute to process improvements. Effective communication and coordination are essential, as your role often serves as the bridge between end-users and specialized IT staff.

What does an IT Service Desk Technician II do?

An IT Service Desk Technician II provides technical support to users by troubleshooting hardware, software, and network issues. They handle more complex problems than entry-level technicians and may assist with escalated tickets, system administration tasks, and mentoring junior staff. Their responsibilities often include resolving incidents, maintaining documentation, and ensuring that IT services run smoothly to minimize downtime for employees.

What is the difference between It Service Desk Technician Ii vs It Service Desk Technician I?

AspectIt Service Desk Technician IiIt Service Desk Technician I
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+ or similar entry-level certifications
Work EnvironmentHelp desk, remote support, on-site troubleshootingHelp desk, remote support, entry-level troubleshooting
ResponsibilitiesAdvanced troubleshooting, ticket escalation, user supportBasic troubleshooting, ticket creation, initial user contact

The main difference between It Service Desk Technician Ii and It Service Desk Technician I lies in experience and responsibilities. The Ii role typically requires more technical skills, problem-solving abilities, and involves handling more complex issues. The I position is more focused on basic support tasks and initial user contact. Both roles are essential in IT support teams, with the Ii role representing a step up in technical expertise and responsibility.

What are popular job titles related to It Service Desk Technician Ii jobs in Buffalo, NY? For It Service Desk Technician Ii jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching It Service Desk Technician Ii jobs in Buffalo, NY look for? The top searched job categories for It Service Desk Technician Ii jobs in Buffalo, NY are:
It Service Desk Technician Ii jobs near you
Infographic showing various It Service Desk Technician Ii job openings in Buffalo, NY as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 76% Full Time, 18% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $48,131 per year, or $23.1 per hour.
IT Service Desk Technician

IT Service Desk Technician

AAA Western and Central New York

Williamsville, NY • On-site

$21.10 - $23.44/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 8 days ago

Job description

At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off
Job Responsibilities
40% Incident Management: Respond promptly to technology-related incidents, document and categorize incidents for efficient tracking, troubleshoot and resolve technical issues, and communicate effectivity with customers. Identify when to escalate issues to higher levels of support to minimize disruptions in user productivity.
20% Documentation: Contribute to the creation and maintenance of the IT knowledgebase, capturing solutions to common issues for reference and training purposes. Additionally, maintain detailed ticket tracking notes for each service request and incident, providing a comprehensive record of actions taken, troubleshooting steps, and resolutions achieved.
20% Service Request Management: Serve as a point of contact for technology requests. Gather and document information to fully understand the request, prioritize the request, resolve or escalate as appropriate, and effectively communicate the status of the request to the customer.
20% User Account Administration: Manage network and application user accounts, ensuring accurate and secure access for end-users. This involves creating, modifying, and deleting user accounts as needed, and adhering to security policies. Critical attention to detail to ensure integrity and security of technology infrastructure.
Job Specific Requirements
  • Hands-on, working knowledge of Windows 10, Microsoft Office, Local Area Networking, PC hardware, printers support , VOIP technology and remote communication protocols.
  • Working knowledge of Active Directory and Server Administration.
  • Ability to diagnose reported issues and requests to determine the potential impact on systems.
  • Ability to read and interpret technical manuals and instructions.
  • Ability to clearly document solutions that can be applied to similar problems in the future.
  • Ability to follow verbal and written instructions.
  • Demonstrate sound judgement in stressful situations.
  • Strong interpersonal skills including the ability to communicate effectively with Associates at all levels of the organization.
  • Ability to cover after-hours support as needed.
  • Equivalent experience will be considered in lieu of degree.
  • Equivalent education will be considered in lieu of experience.
Physical Requirements
  • Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, filing and communicating on the phone
  • Ability to perform all physical functions consistent with travel including sitting in airplanes and driving for long periods of time
  • Must be able to lift, carry, push, pull a maximum of 30 lbs

Starting rate: $21.10-$23.44/hr
This position does not offer visa sponsorship now or in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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