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Desktop Support Jobs in Schenectady, NY (NOW HIRING)

Ovation Workplace Services Inc.

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Desktop Support Technician

Schenectady, NY · On-site

$21 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Schenectady, NY · On-site

$21 - $23/hr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

TEKsystems

Desktop Support Technician

Glenmont, NY · On-site

$25 - $32/hr

Essential Duties and Responsibilities • Deploy, configure, and support Windows laptops and desktop computers. • Perform workstation replacements and technology refresh activities. • Image ...

TEKsystems

Desktop Support Technician

Glenmont, NY · On-site

$25 - $32/hr

Essential Duties and Responsibilities • Deploy, configure, and support Windows laptops and desktop computers. • Perform workstation replacements and technology refresh activities. • Image ...

TEKsystems

Desktop Support Technician

Glenmont, NY

$25 - $32/hr

Deploy, configure, and support Windows laptops and desktop computers. * Perform workstation replacements and technology refresh activities. * Image, provision, configure, and validate new devices ...

TEKsystems

Desktop Support Technician

Glenmont, NY

$25 - $32/hr

Deploy, configure, and support Windows laptops and desktop computers. * Perform workstation replacements and technology refresh activities. * Image, provision, configure, and validate new devices ...

TEKsystems

Desktop Support Technician

Glenmont, NY

$25 - $32/hr

Essential Duties and Responsibilities • Deploy, configure, and support Windows laptops and desktop computers. • Perform workstation replacements and technology refresh activities. • Image ...

TEKsystems

Desktop Support Technician

Glenmont, NY

$25 - $32/hr

Deploy, configure, and support Windows laptops and desktop computers. * Perform workstation replacements and technology refresh activities. * Image, provision, configure, and validate new devices ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Albany, NY · On-site

$19 - $23/hr

Provide on-site support for desktops, laptops, printers, mobile devices, and other peripherals. * Perform hardware diagnostics, repairs, upgrades, and installations. * Troubleshoot and resolve ...

ACS Consultancy Services

Desktop Engineer

Albany, NY · Remote

Install, configure, and support Windows and macOS-based desktop and laptop systems. * Provide Tier 2/3 support for end-user issues related to hardware, software, and networking. * Manage desktop ...

Techlink Systems

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Desktop Support - (Driving) - EA2025!

Menands, NY · On-site

$19 - $24.29/hr

General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft ... and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority ...

New

Ellis Medicine

Desktop Technician II

Schenectady, NY · On-site

$19.50 - $25/hr

The Desktop Technician II provides client support for incidents and service requests related to Information Services (IS) equipment. Responsible for the planning, scheduling and installation of new ...

Ellis Medicine

Desktop Technician II

Schenectady, NY · On-site

$24.75 - $36.53/hr

The Desktop Technician II provides client support for incidents and service requests related to Information Services (IS) equipment. Responsible for the planning, scheduling and installation of new ...

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All JobsDesktop Support JobsDesktop Support Jobs in Schenectady, NY

Desktop Support information

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$13

$22

$31

How much do desktop support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for desktop support in Schenectady, NY is $22.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $23.94 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Schenectady, NY?

The most popular types of Desktop Support jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Desktop Support jobs?

Cities near Schenectady, NY with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Schenectady, NY as of August 2026, with employment types broken down into 67% Full Time, 4% Part Time, and 29% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $46,215 per year, or $22.2 per hour.

Desktop Support Engineer

Hexaware Technologies, Inc

Albany, NY • On-site

Other

Re-posted 27 days ago

Job description

Position: Desktop Support Engineer / Field Officer

Location: Albany, NY 12203 (Onsite)

Hiring: Fulltime with Hexaware Technologies

Job Summary

The Desktop Support Engineer –will provide onsite and remote technical support for end users, desktops, laptops, software, peripherals, printers, conference-room equipment, and basic network connectivity. The engineer will resolve common IT issues, support device deployments and replacements, maintain asset records, and escalate complex issues to Level 2 or specialized support teams.

 

Key Responsibilities:

  • Provide deskside and remote support for hardware, software, account access, VPN, MFA, authentication, and connectivity issues.
  • Troubleshoot Windows desktops, laptops, monitors, docking stations, printers, scanners, and other peripherals.
  • Configure and deploy standard devices, operating systems, applications, drivers, and security tools.
  • Assist with password resets, account lockouts, Microsoft 365, Outlook, Teams, OneDrive, and shared-drive access.
  • Perform basic device replacements, reimaging, data backup and restore, and OneDrive synchronization checks.
  • Support office moves by disconnecting, reconnecting, and validating workstations and network connections.
  • Provide basic printer, scanner, conference-room, Teams Room, display, camera, and microphone support.
  • Perform basic cable checks, equipment labeling, inventory updates, and other smart-hands activities under supervision.
  • Maintain accurate ticket, asset, inventory, and CMDB records.
  • Coordinate with vendors and escalate unresolved issues to Level 2, infrastructure, or specialized support teams.
  • Follow established IT procedures, security standards, change-management processes, and service-level requirements.

Required Qualifications:

  • 3 years of experience in desktop support, help desk, or IT support.
  • Experience supporting Windows desktops and laptops.
  • Basic knowledge of Microsoft 365, Active Directory, VPN, Wi-Fi, printers, and hardware troubleshooting.
  • Experience using ticketing systems and documenting technical issues.
  • Strong customer-service, communication, and problem-solving skills.
  • Ability to work onsite and handle standard IT equipment.
  • CompTIA A+, ITIL, or Microsoft certifications are preferred.

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