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No Experience Desktop Support Jobs in Rochester, NY

Mindlance

Desktop Support

Rochester, NY · On-site

Perform operational, project, and support tasks with little to no supervision, while meeting or ... desktop experience to the enterprise Mindlance is an Equal Opportunity Employer and does not ...

Service Global, Inc

Desktop Support EUC L1

Webster, NY · On-site

Provide support for customer-approved end user devices such as desktops, laptops, and printers. * Provide priority assistance to VIP users when feasible * Provide IMACD and administrative support ...

Service Global

Desktop Support EUC L1

Webster, NY · On-site

Provide support for customer-approved end user devices such as desktops, laptops, and printers. * Provide priority assistance to VIP users when feasible * Provide IMACD and administrative support ...

Danta Technologies

IT Field Service Support

Batavia, NY · On-site

Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone ... Administration experience of Azure, Intune, MS Active Directory users & groups, policies and ...

New

L3HHCM20

IT Customer Service

Rochester, NY · On-site

$52.50K - $97.50K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support ... Active Top Secret/SCI with CI Poly Experience with Wyse Management Suite Active Directory and GPO ...

L3Harris

IT Customer Service

Rochester, NY

$52.50K - $97.50K/yr

Primary responsibility is to be the customer support interface, dealing primarily with desktop ... Or, in lieu of a degree, a minimum of 6 years of prior related experience Preferred Additional ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52.50K - $97.50K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ... Active Top Secret/SCI with CI Poly Experience with Wyse Management Suite Active Directory and GPO ...

Worldwide TechServices

Dynamic PC Support

Rochester, NY · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Previous customer service experience is a plus Certifications and/or Qualifications: * Maintain all ...

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How much do no experience desktop support jobs pay per hour?

As of May 27, 2026, the average hourly pay for no experience desktop support in Rochester, NY is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.42 per hour, depending on experience, location, and employer.

What is a No Experience Desktop Support job?

A No Experience Desktop Support job is an entry-level role where you assist users with basic computer issues, such as software installations, troubleshooting hardware problems, and setting up network connections. Employers hiring for these roles often provide on-the-job training, so prior experience isn't required. Strong problem-solving skills, customer service abilities, and a willingness to learn are essential. This position is a great way to start a career in IT and gain hands-on technical experience.

What are the key skills and qualifications needed to thrive in the No Experience Desktop Support position, and why are they important?

To thrive as a No Experience Desktop Support professional, you need a fundamental understanding of computer hardware, operating systems, and troubleshooting concepts, often acquired through self-study or entry-level IT courses. Familiarity with Windows and Mac OS, basic networking tools, and optionally CompTIA A+ or similar beginner certifications is helpful. Strong communication, patience, and problem-solving skills set you apart in this customer-facing role. These abilities are essential for efficiently resolving user issues and supporting smooth business operations in a fast-paced environment.

What are the typical daily responsibilities for someone in a No Experience Desktop Support position?

As a No Experience Desktop Support technician, your daily tasks often include answering user support tickets, troubleshooting hardware and software issues, setting up new computers or accounts, and assisting with password resets. You may also provide step-by-step guidance to employees, escalate complex problems to senior team members, and document solutions for future reference. Collaboration with IT colleagues and clear communication with users are key parts of your routine. This role is designed to build your technical skills while gaining hands-on experience in a supportive team environment.
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No Experience Desktop Support jobs near you
Desktop Support

Desktop Support

Mindlance

Rochester, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist

The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Tasks include but not limited to:

  • Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets)
  • Onboarding new staff (equipment deployment)
  • Offboarding staff
  • Training state staff
  • Providing support for issues that need to be escalated and completed in a timely manner
  • Utilize PowerShell scripting to maximize productivity of platform management
  • Administer corporate mobile device management solution
  • Maintain platform security and compliance in alignment with agency's cyber security program to protect data
  • Test Group Policies and updates for endpoint OS
  • Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components
  • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
  • Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes
  • Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination
  • Monitor, measure, and test current/new infrastructure products and services
  • Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations
  • Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation
  • Use of remote access technologies (VPN, terminal services)
  • Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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