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No Experience Desktop Support Jobs in Rochester, NY

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support ... Active Top Secret/SCI with CI Poly Experience with Wyse Management Suite Active Directory and GPO ...

Brown University

IT Support Consultant

Holley, NY

Experience in Higher Education preferred. 2-3 years' experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP ...

Brite

Desktop Technician

Victor, NY · On-site

$21 - $23.50/hr

Install, maintain, and upgrade desktop hardware and equipment ... Works closely with Customer Success Representatives to ensure the best customer experience within ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ... Active Top Secret/SCI with CI Poly Experience with Wyse Management Suite Active Directory and GPO ...

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Primary responsibility is to be the customer support interface, dealing primarily with desktop ... Or, in lieu of a degree, a minimum of 6 years of prior related experience Preferred Additional ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support preferred Desired Job Qualifications: * Experience working directly with business end-users a plus.

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support preferred Desired Job Qualifications: * Experience working directly with business end-users a plus.

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve ... Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business ...

Innovative Solutions

IT Support Analyst

Rochester, NY

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support -- helping customers ... Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support preferred Desired Job Qualifications: * Experience working directly with business end-users a plus.

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How much do no experience desktop support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for no experience desktop support in Rochester, NY is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the no experience desktop support position, and why are they important?

To thrive as a No Experience Desktop Support professional, you need a fundamental understanding of computer hardware, operating systems, and troubleshooting concepts, often acquired through self-study or entry-level IT courses. Familiarity with Windows and Mac OS, basic networking tools, and optionally CompTIA A+ or similar beginner certifications is helpful. Strong communication, patience, and problem-solving skills set you apart in this customer-facing role. These abilities are essential for efficiently resolving user issues and supporting smooth business operations in a fast-paced environment.

What is a no experience desktop support?

A No Experience Desktop Support job is an entry-level role where you assist users with basic computer issues, such as software installations, troubleshooting hardware problems, and setting up network connections. Employers hiring for these roles often provide on-the-job training, so prior experience isn't required. Strong problem-solving skills, customer service abilities, and a willingness to learn are essential. This position is a great way to start a career in IT and gain hands-on technical experience.

What are the typical daily responsibilities for someone in a no experience desktop support position?

As a No Experience Desktop Support technician, your daily tasks often include answering user support tickets, troubleshooting hardware and software issues, setting up new computers or accounts, and assisting with password resets. You may also provide step-by-step guidance to employees, escalate complex problems to senior team members, and document solutions for future reference. Collaboration with IT colleagues and clear communication with users are key parts of your routine. This role is designed to build your technical skills while gaining hands-on experience in a supportive team environment.

What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
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No Experience Desktop Support jobs near you

Desktop Support Tech I

The University of Kansas Health System

Pavilion, NY • On-site

$19 - $24.25/hr

Full-time

Re-posted yesterday

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 177 frontline employees who took The Breakroom Quiz

232nd of 887 rated healthcare providers

Job description

Position Title
Desktop Support Tech I
Olathe Medical Pavilion A
Position Summary / Career Interest:
Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration
and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards.
Responsibilities and Essential Job Functions
  • Primary responsibility is assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software within established standards and guidelines.
  • Secondary responsibility is assisting users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner.
  • Works with third-party vendors to resolve technical problems with desktop computing equipment and software.
  • Skilled in communication, both oral and written, under potentially adverse situations with a focus on customer service and satisfaction.
  • Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem using the Hospital Service Desk tracking system.
  • Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies related to the HITS department.
  • Participates in Hospital technology projects as assigned.
  • Maintains an accurate accounting of time spent on end user issues and on HITS projects.
  • Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs).
  • Demonstrates competence in troubleshooting and resolution of reported issues and the ability to collaborate with and escalate to, using appropriate channels, technology teams required to resolve issues that cannot be resolved at Tier I.
  • Demonstrates competence in documenting trouble ticket resolutions with a keen attention to detail, maintains Hospital knowledgebase articles and actively participates in maintaining support policies and procedures.
  • Demonstrates the ability to manage time and resources in the best interest of the Hospital.
  • Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
  • Identifies opportunities for training that would improve productivity and proficiency within the department or within the Hospital.
  • Trains end users on basic hardware, software and network resources, on a one-on-one basis.
  • Provides on-site support and remote support for workstations and networking components in multiple locations in the Kansas City metro and outlying areas.
  • Participates in on-call rotation to provide end user support during off hours, holidays and weekends.
  • Demonstrates a willingness to work in a team-oriented, collaborative environment.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience
  • Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree.
  • High School Graduate or GED.

Preferred Education and Experience
Knowledge Requirements
  • Training or experience in Windows operating system and/or Apple ecosystems.
  • Experience in face to face or online customer service/support.

Time Type:
Full time
Job Requisition ID:
R-54982
Important information for you to know as you apply:
  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.
  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.
  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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About University of Kansas Health System

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Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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