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No Experience Desktop Support Jobs in Rochester, NY

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support ... Active Top Secret/SCI with CI Poly Experience with Wyse Management Suite Active Directory and GPO ...

Brite

Desktop Technician

Victor, NY · On-site

$21 - $23.50/hr

Install, maintain, and upgrade desktop hardware and equipment ... Works closely with Customer Success Representatives to ensure the best customer experience within ...

Brown University

IT Support Consultant

Holley, NY · On-site

Experience in Higher Education preferred. 2-3 years' experience providing desktop support in an IT help desk environment; one or more of RHCSA, RHCE, LPIC, CompTIA, MDAA, HDI-CSR, HDI-DST, HDI-TSP ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual ... Active Top Secret/SCI with CI Poly Experience with Wyse Management Suite Active Directory and GPO ...

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Primary responsibility is to be the customer support interface, dealing primarily with desktop ... Or, in lieu of a degree, a minimum of 6 years of prior related experience Preferred Additional ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support - helping customers resolve ... Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

As an IT Support Analyst, you'll be the front line of technical support -- helping customers ... Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support preferred Desired Job Qualifications: * Experience working directly with business end-users a plus.

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support preferred Desired Job Qualifications: * Experience working directly with business end-users a plus.

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All JobsDesktop Support JobsNo Experience Desktop Support JobsNo Experience Desktop Support Jobs in Rochester, NY

No Experience Desktop Support information

See Rochester, NY salary details

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How much do no experience desktop support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for no experience desktop support in Rochester, NY is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the no experience desktop support position, and why are they important?

To thrive as a No Experience Desktop Support professional, you need a fundamental understanding of computer hardware, operating systems, and troubleshooting concepts, often acquired through self-study or entry-level IT courses. Familiarity with Windows and Mac OS, basic networking tools, and optionally CompTIA A+ or similar beginner certifications is helpful. Strong communication, patience, and problem-solving skills set you apart in this customer-facing role. These abilities are essential for efficiently resolving user issues and supporting smooth business operations in a fast-paced environment.

What is a no experience desktop support?

A No Experience Desktop Support job is an entry-level role where you assist users with basic computer issues, such as software installations, troubleshooting hardware problems, and setting up network connections. Employers hiring for these roles often provide on-the-job training, so prior experience isn't required. Strong problem-solving skills, customer service abilities, and a willingness to learn are essential. This position is a great way to start a career in IT and gain hands-on technical experience.

What are the typical daily responsibilities for someone in a no experience desktop support position?

As a No Experience Desktop Support technician, your daily tasks often include answering user support tickets, troubleshooting hardware and software issues, setting up new computers or accounts, and assisting with password resets. You may also provide step-by-step guidance to employees, escalate complex problems to senior team members, and document solutions for future reference. Collaboration with IT colleagues and clear communication with users are key parts of your routine. This role is designed to build your technical skills while gaining hands-on experience in a supportive team environment.

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No Experience Desktop Support jobs near you

Desktop Support in Rochester, NY

GDR Defense

Rochester, NY • On-site

$40 - $45/hr

Contractor

Re-posted 3 days ago

Job description

Title: Desktop Support
Duration: 30 Months+
Location: Rochester, NY
 

Anticipated Frequency and Locations for Travel: Travel will be required to approximately 25–30 DOL sites across Central and Western New York, with each site potentially requiring up to three visits during the engagement.

  • Additional Security Requirements: Mandatory ITS Security Agreements and Fingerprint-based Background Check.
  • Training Requirements: Candidate must complete all NYS OER mandated training and sign a confidentiality agreement if exposed to private or sensitive information.
  • Knowledge Transfer: The resource may be required to train or mentor state staff in test processes and tools as requested.

Typical Software Used: MS Office 365 products, Visio, Project, Adobe Professional, WebEx, Teams, ITSM ServiceNow.
Typical Hardware Used: Cisco and Aruba routers and switches, Meraki wireless access points, and Cisco VoIP phones.

Project/Program Name: DOL Wi-Fi Project
Short Description of Position: The ITS Specialist–Senior will provide technical assistance and assessment of designated NYS Department of Labor facilities through the NYS ITS Network Site Consultation process. Responsibilities include evaluating circuit bandwidth, performing wireless predictive surveys, determining cabling needs, and implementing required network and wireless upgrades. The role will involve extensive travel to perform on-site assessments and coordinate technical implementation.

Day-to-Day Tasks: Provide detailed site survey consultations; travel to sites to perform required surveys; prepare and deliver rough order magnitude estimates; submit internal requests to fulfill site surveys and monitor progress; act as liaison between ITS and DOL; implement, configure, install, troubleshoot, relocate, and remove network equipment as needed.

Position Mandatory Qualification: Works in the field of Information Technology, experienced in supporting multiple development platforms, architectures, and business applications beyond the scope of a Programmer.

 Requested Qualifications:

  • 60 months of experience installing and troubleshooting PCs and printers.
  • 60 months of experience installing and troubleshooting servers.
  • 12 months of experience installing and troubleshooting VoIP phones.
  • 60 months of experience installing and troubleshooting data communications equipment.
  • 60 months of experience conducting technical site surveys.
  • 60 months of experience with data cable installation and troubleshooting.
  • 36 months of experience in inventory control.
  • 36 months of experience in desktop support.