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Commission Microsoft Help Desk Jobs in Rochester, NY

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

Support and troubleshoot Microsoft 365 applications and Windows 11 environments. * Utilize the Halo ... Experience using help desk or ticketing systems, preferably Halo. * Previous customer service or ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Experience with Microsoft Operating Systems, Microsoft Office including Outlook * Ability to train ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Experience with Microsoft Operating Systems, Microsoft Office including Outlook * Ability to train ...

Stem Xpert

HelpDesk Suupport

Rochester, NY · On-site

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 ... Experience supporting Microsoft 365 applications and services. Familiarity with remote support ...

New

TEKsystems

IT Support Analyst

Pittsford, NY

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Desk, Help Desk, or Desktop Support experience. Hands-on experience supporting Windows 10/11 ... Experience supporting Microsoft 365 applications and services. Familiarity with remote support ...

New

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

The Helpdesk Specialist will be the first point of contact for all company IT service desk ... Proficient in Microsoft Office software products * Ability to work efficiently with many different ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

The Helpdesk Specialist will be the first point of contact for all company IT service desk ... Proficient in Microsoft Office software products * Ability to work efficiently with many different ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

The Helpdesk Specialist will be the first point of contact for all company IT service desk ... Proficient in Microsoft Office software products * Ability to work efficiently with many different ...

TEKsystems

Desktop Support Technician

Webster, NY

$28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Microsoft 365 applications, and related productivity tools Support user account management ... Help desk support, Windows 7, O365, Ticketing system Job Type & Location This is a Contract ...

New

TEKsystems

Desktop Support Technician

Webster, NY

$28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Microsoft 365 applications, and related productivity tools Support user account management ... Help desk support, Windows 7, O365, Ticketing system Job Type & Location This is a Contract ...

New

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How much do commission microsoft help desk jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for commission microsoft help desk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What are the most commonly searched types of Microsoft Help Desk jobs in Rochester, NY? The most popular types of Microsoft Help Desk jobs in Rochester, NY are:
What are popular job titles related to Commission Microsoft Help Desk jobs in Rochester, NY? For Commission Microsoft Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
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What cities near Rochester, NY are hiring for Commission Microsoft Help Desk jobs? Cities near Rochester, NY with the most Commission Microsoft Help Desk job openings:
Commission Microsoft Help Desk jobs near you

Help Desk Technician - Level 1

DIMARCO GROUP LLC

Rochester, NY

$20 - $24/hr

Full-time

Posted 5 days ago

Job description

Description

The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician - Level 1 to provide technical support across all DiMarco Group entities.

This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure.


Key Responsibilities

  • Serve as the first level of technical support for end users across the organization.
  • Respond to and resolve help desk tickets in a timely and professional manner.
  • Create and manage user accounts, including password resets and access requests.
  • Maintain accurate IT documentation, asset records, and inventory tracking.
  • Provide exceptional customer service and technical assistance to employees.
  • Assist with the setup, deployment, and support of computer hardware and software.
  • Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
  • Utilize the Halo ticketing system to document, track, and manage support requests.
  • Travel to company locations as needed to provide onsite technical support.
  • Demonstrate a willingness to learn new technologies and expand technical skills.


Qualifications

Required

  • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
  • Strong customer service and communication skills.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Reliable transportation and the ability to travel to offsite locations as needed.
  • Ability to work independently and as part of a team.


Preferred

  • Experience supporting Microsoft 365 applications.
  • Familiarity with Windows 11 operating systems.
  • Experience using help desk or ticketing systems, preferably Halo.
  • Previous customer service or technical support experience.

Work Environment


  • This is a full-time, onsite position located in Henrietta, New York.
  • Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM.
  • Participation in an on-call rotation may be required as needed.

Apply