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Local Microsoft Help Desk Jobs in Rochester, NY (NOW HIRING)

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Experience with Microsoft Operating Systems, Microsoft Office including Outlook * Ability to train ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Experience with Microsoft Operating Systems, Microsoft Office including Outlook * Ability to train ...

Stem Xpert

HelpDesk Suupport

Rochester, NY

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

The Helpdesk Specialist will be the first point of contact for all company IT service desk ... Maintain IT infrastructure: * Diagnoses and resolves end-user network or local printer problems, PC ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

The Helpdesk Specialist will be the first point of contact for all company IT service desk ... Maintain IT infrastructure: * Diagnoses and resolves end-user network or local printer problems, PC ...

New

Rochester Airport Marriott

Front Desk Agent

Rochester, NY · On-site

$14 - $17.75/hr

... questions, directions, and local recommendations * Address and resolve guest concerns ... Strong understand of Microsoft Office products (Excel, Word, Outlook) * Need to be a team player ...

Rochester Airport Marriott

Front Desk Agent

Rochester, NY · On-site

$14 - $17.75/hr

... questions, directions, and local recommendations * Address and resolve guest concerns ... Strong understand of Microsoft Office products (Excel, Word, Outlook) * Need to be a team player ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Rochester, NY

Local Microsoft Help Desk information

See Rochester, NY salary details

$10

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$32

How much do local microsoft help desk jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for local microsoft help desk in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

What are the most commonly searched types of Microsoft Help Desk jobs in Rochester, NY? The most popular types of Microsoft Help Desk jobs in Rochester, NY are:
What are popular job titles related to Local Microsoft Help Desk jobs in Rochester, NY? For Local Microsoft Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Local Microsoft Help Desk jobs in Rochester, NY look for? The top searched job categories for Local Microsoft Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Local Microsoft Help Desk jobs? Cities near Rochester, NY with the most Local Microsoft Help Desk job openings:
Local Microsoft Help Desk jobs near you
Infographic showing various Local Microsoft Help Desk job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,778 per year, or $20.6 per hour.
Helpdesk Analyst

Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY • On-site

$40K - $55K/yr

Contractor

Re-posted 25 days ago

Job description

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC’s
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.

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