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Local Microsoft Help Desk Jobs in Rochester, NY (NOW HIRING)

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Experience with Microsoft Operating Systems, Microsoft Office including Outlook * Ability to train ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Experience with Microsoft Operating Systems, Microsoft Office including Outlook * Ability to train ...

Stem Xpert

HelpDesk Suupport

Rochester, NY · On-site

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or ... as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus.

Just Solutions, Inc.

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ... Experience supporting iOS/Android devices and Windows 11/Microsoft 365 * Reliable vehicle and ...

Just Solutions, Inc.

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ... Experience supporting iOS/Android devices and Windows 11/Microsoft 365 * Reliable vehicle and ...

Just Solutions

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ... Experience supporting iOS/Android devices and Windows 11/Microsoft 365 * Reliable vehicle and ...

Rochester Airport Marriott

Front Desk Agent

Rochester, NY

$14 - $17.75/hr

... questions, directions, and local recommendations * Address and resolve guest concerns ... Strong understand of Microsoft Office products (Excel, Word, Outlook) * Need to be a team player ...

Rochester Airport Marriott

Front Desk Agent

Rochester, NY

$14 - $17.75/hr

... questions, directions, and local recommendations * Address and resolve guest concerns ... Strong understand of Microsoft Office products (Excel, Word, Outlook) * Need to be a team player ...

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All JobsLocal Microsoft Help Desk JobsLocal Microsoft Help Desk Jobs in Rochester, NY

Local Microsoft Help Desk information

See Rochester, NY salary details

$10

$20

$32

How much do local microsoft help desk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for local microsoft help desk in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

What are the most commonly searched types of Microsoft Help Desk jobs in Rochester, NY? The most popular types of Microsoft Help Desk jobs in Rochester, NY are:
What are popular job titles related to Local Microsoft Help Desk jobs in Rochester, NY? For Local Microsoft Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Local Microsoft Help Desk jobs in Rochester, NY look for? The top searched job categories for Local Microsoft Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Local Microsoft Help Desk jobs? Cities near Rochester, NY with the most Local Microsoft Help Desk job openings:
Local Microsoft Help Desk jobs near you
Infographic showing various Local Microsoft Help Desk job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,778 per year, or $20.6 per hour.
Help Desk/Desktop Support Analyst

Help Desk/Desktop Support Analyst

Robert Half

Rochester, NY • On-site

$19.79 - $22.91/hr

Temporary

Posted 18 days ago

Job description

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day IT service coordination and front-line technical assistance in Rochester, New York. This Contract to Permanent position is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer support with scheduling and logistics, and takes pride in keeping service operations organized and responsive. The role combines dispatch coordination, basic troubleshooting, inventory oversight, and on-site administrative support to help ensure a high-quality experience for both clients and technicians.
Responsibilities:
• Coordinate daily technician schedules for remote support and on-site appointments, ensuring appropriate timing, travel allowances, and coverage for priority requests.
• Adjust assignments in real time when urgent incidents, schedule conflicts, or technician availability changes affect planned service delivery.
• Review upcoming visits to confirm required equipment, parts, and materials are prepared in advance to avoid delays in the field.
• Provide a detail-oriented on-site presence by greeting scheduled visitors, receiving deliveries, and directing items or requests to the appropriate internal teams.
• Track routine office and field supply inventory, identify shortages, and communicate replenishment needs before stock levels become disruptive.
• Perform initial client issue intake through service desk tickets and guide users through simple troubleshooting steps before escalating more complex problems.
• Support basic desktop and endpoint issue resolution involving Microsoft Windows environments and common connectivity concerns.
• Maintain accurate service coordination records and help keep support workflows organized to promote timely completion of requests.• At least 2 years of experience in customer service, dispatching, service coordination, administrative support, or a related help desk environment.
• Ability to work on-site in Rochester, New York and manage responsibilities that require physical presence in the office.
• Strong organizational and time-management skills with the ability to prioritize tasks and respond quickly under pressure.
• Familiarity with service desk ticket handling and the coordination of technical support requests.
• Working knowledge of Microsoft Windows, including Windows 10, and comfort with basic desktop troubleshooting.
• Exposure to core IT concepts such as Active Directory, common networking hardware, and standard office or field cabling.
• Clear communication skills and a customer-focused approach when assisting users, visitors, and internal technical staff.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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