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Nc Fast Help Desk Jobs in Rochester, NY (NOW HIRING)

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Highly motivated and ready to work in a fast paced environment * Great problem solving and decision ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Highly motivated and ready to work in a fast paced environment * Great problem solving and decision ...

MidTown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

But it takes focus to stay on strategy in a fast-paced and dynamic health club environment. As the ... Help members with program registration, payment processing, and scheduling services. * Handle check ...

Altitude Trampoline Park

Front Desk

Rochester, NY · On-site

$16.75/hr

... requests and help resolve issues. The front desk is the hub of all guest activity and daily ... Excellent organizational skills with the ability to prioritize workload and multi-task in a fast ...

Altitude Trampoline Park

Front Desk

Rochester, NY · On-site

$16.75/hr

... requests and help resolve issues. The front desk is the hub of all guest activity and daily ... Excellent organizational skills with the ability to prioritize workload and multi-task in a fast ...

Dave & Buster's, Inc.

Host Front Desk

Rochester, NY · On-site

$13.75 - $18.50/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten ...

Dave & Buster's

Host Front Desk

Rochester, NY

$13.75 - $18.50/hr

Manages flow from the front doors, efficiently helping Guests with needs and directing as needed ... Work in noisy, fast paced environment with distracting conditions. * Read and write handwritten ...

Just Solutions, Inc.

IT Service Manager

Fairport, NY · On-site

$60K - $80K/yr

... in a fast-paced digital world. From network infrastructure and cloud solutions to security and ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions, Inc.

IT Service Manager

Fairport, NY · On-site

$60K - $80K/yr

... in a fast-paced digital world. From network infrastructure and cloud solutions to security and ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Just Solutions

IT Service Manager

Fairport, NY · Hybrid

$60K - $80K/yr

... in a fast-paced digital world. From network infrastructure and cloud solutions to security and ... Strong understanding of help desk and field service operations, including ticket flow, dispatching ...

Benchmark

Hotel Front Desk Agent-PT

Hilton, NY

$15 - $16/hr

Your Role: * Help guests discover their "Wanderlust" experience * Provide exceptional customer ... Ability to work in a fast-paced setting * Ability to stand for the duration of the shift * Must be ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Rochester, NY

Nc Fast Help Desk information

See Rochester, NY salary details

$37K

$82.7K

$122.8K

How much do nc fast help desk jobs pay per year?

As of Jul 14, 2026, the average yearly pay for nc fast help desk in Rochester, NY is $82,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree include skilled trades such as electricians, plumbers, and HVAC technicians, especially with experience and certifications. Sales roles like real estate agents or high-ticket sales can also reach this income level, often requiring strong communication skills and a good network. These positions typically involve hands-on work or commission-based earnings rather than formal education requirements.

What is the NC Fast program?

The NC Fast program is a statewide system used by the North Carolina Department of Health and Human Services to process and manage social services applications, such as Medicaid and food assistance. Employees working in NC Fast Help Desk roles provide technical support and assistance to users navigating the system. Familiarity with case management software and customer service skills are often required for these positions.

Are help desk jobs still in demand?

Help desk jobs, including roles like Nc Fast Help Desk, remain in demand due to ongoing needs for technical support in organizations. These positions often require customer service skills and knowledge of troubleshooting tools, and demand is expected to grow with increased reliance on technology across industries.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What jobs are in high demand?

In the context of help desk roles, positions such as IT support specialists, technical support analysts, and customer service representatives are in high demand due to the increasing reliance on technology and remote support needs. These roles often require strong communication skills, problem-solving abilities, and familiarity with help desk software and troubleshooting tools.
What are popular job titles related to Nc Fast Help Desk jobs in Rochester, NY? For Nc Fast Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Rochester, NY look for? The top searched job categories for Nc Fast Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Nc Fast Help Desk jobs? Cities near Rochester, NY with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,665 per year, or $39.7 per hour.

IT Helpdesk Technician

Garber Honda

Rochester, NY • On-site

$40K - $60K/yr

Full-time

Re-posted 19 days ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Would you like to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Do you want to begin a career that utilizes your talent, which will take you as far as you want to go? Then don't look any further, because you've found just that with Garber Automotive Group.
Position Description
Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk tickets, phone calls and email requests for technical support. Must be familiar with a variety of IT concepts, practices, and procedures.
Primary Responsibilities
  • Maintain Help Desk queue on a daily basis
  • Interaction and communication with all end users
  • Setup and configuration of newly hired employee's
  • Install, maintain and support workstations, laptops, thin clients, printers, scanners, phones, mobile devices and related equipment
  • Maintain stock of IT consumables (toner, cables, batteries, etc.)
  • May perform other duties as required
Specific Skills/Abilities
  • Experience with Microsoft Operating Systems, Microsoft Office including Outlook
  • Ability to train end users on computer basics when called upon
  • Good listening, communication and interpersonal skills
  • Highly motivated and ready to work in a fast paced environment
  • Great problem solving and decision making ability
  • Ability to work independently as needed and as part of a team
  • Must be willing to be flexible in work hours to get projects or maintenance done if needed
Work Environment and Physical Demands
  • The normal work environment is typical of a business office, automotive dealership and automotive repair facility.
  • The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear.
  • The IT Helpdesk Technician must occasionally lift or move up to 50 pounds.
  • While performing the regular duties of the position, the Helpdesk Technician may be exposed to the risk of electrical shock, and possible exposure to toxic or caustic chemicals. The Helpdesk Technician must be able to wear safety equipment and follow safety instructions.
Education/Experience
Bachelor's degree in computer science, computer information systems, or related area is preferred or equivalent combination of education and experience
Pay Range & Compensation Details
Pay is from $40,000 - $60,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
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