ZipRecruiter

Log In

1

Nc Fast Help Desk Jobs in Rochester, NY (NOW HIRING)

Just Solutions

IT Support Specialist - MSP

Fairport, NY · On-site

$26 - $36/hr

... in a fast-paced digital world. From network infrastructure and cloud solutions to security and ... Experience working on a help desk or for a managed service provider (MSP) * Clear career path ...

BJ's Wholesale Club

Gas Station Part Time

Victor, NY · On-site

Informs management and help desk when any alarms are present. * Performs cash drawer procedures ... Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards ...

Robert Half

Medical Administrative Assistant

Fairport, NY · On-site

$20.90 - $24.20/hr

The person in this role will help maintain accurate records, coordinate routine office tasks, and ... front-desk responsibilities in a fast-paced environment. • Proficiency with standard ...

New

Mindex

Receptionist (Part-Time) - Onsite

Rochester, NY · On-site

$22 - $25/hr

This individual will manage front desk operations, warmly greet visitors and clients, and deliver ... Outstanding organizational skills and the ability to multitask in a fast-paced environment.

Mindex

Receptionist (Part-Time) - Onsite

Rochester, NY · On-site

$22 - $25/hr

This individual will manage front desk operations, warmly greet visitors and clients, and deliver ... Outstanding organizational skills and the ability to multitask in a fast-paced environment.

Mindex

Receptionist (Part-Time) - Onsite

Rochester, NY · On-site

$22 - $25/hr

This individual will manage front desk operations, warmly greet visitors and clients, and deliver ... Outstanding organizational skills and the ability to multitask in a fast-paced environment.

Altitude Trampoline Park

Court Monitor

Rochester, NY · On-site

$16.75/hr

... requests and help resolve issues. The front desk is the hub of all guest activity and daily ... Excellent organizational skills with the ability to prioritize workload and multi-task in a fast ...

Altitude Trampoline Park

Court Monitor

Rochester, NY · On-site

$16.75/hr

... requests and help resolve issues. The front desk is the hub of all guest activity and daily ... Excellent organizational skills with the ability to prioritize workload and multi-task in a fast ...

RIT Inn & Conference Center

Night Auditor

Henrietta, NY · On-site

$14.25 - $19/hr

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a ... Hotel Accounting, Front Desk or related experience preferred. Security / Safety background a plus.

RIT Inn and Conference Center

Night Auditor

Henrietta, NY · On-site

$14.25 - $19/hr

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a ... Hotel Accounting, Front Desk or related experience preferred. Security / Safety background a plus.

RIT Inn and Conference Center

Night Auditor

Henrietta, NY · On-site

$16 - $17/hr

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a ... Hotel Accounting, Front Desk or related experience preferred. Security / Safety background a plus.

RIT Inn and Conference Center

Night Auditor

Henrietta, NY · On-site

$16 - $17/hr

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a ... Hotel Accounting, Front Desk or related experience preferred. Security / Safety background a plus.

Von Maur

NY CUSTOMER SERVICE COUNTER

Victor, NY · On-site

$16.50 - $18.50/hr

In this fast-paced department, you'll have the opportunity to impact several areas of our store ... Calculate service desk and store cash work - prepare bank deposits * Maintain a clean and organized ...

next page

Showing results 1-20

All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Rochester, NY

Nc Fast Help Desk information

See Rochester, NY salary details

$37K

$82.7K

$122.8K

How much do nc fast help desk jobs pay per year?

As of Jul 14, 2026, the average yearly pay for nc fast help desk in Rochester, NY is $82,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What jobs pay $4000 a week without a degree?

Jobs that can pay $4,000 a week without a degree include skilled trades such as electricians, plumbers, and HVAC technicians, especially with experience and certifications. Sales roles like real estate agents or high-ticket sales can also reach this income level, often requiring strong communication skills and a good network. These positions typically involve hands-on work or commission-based earnings rather than formal education requirements.

What is the NC Fast program?

The NC Fast program is a statewide system used by the North Carolina Department of Health and Human Services to process and manage social services applications, such as Medicaid and food assistance. Employees working in NC Fast Help Desk roles provide technical support and assistance to users navigating the system. Familiarity with case management software and customer service skills are often required for these positions.

Are help desk jobs still in demand?

Help desk jobs, including roles like Nc Fast Help Desk, remain in demand due to ongoing needs for technical support in organizations. These positions often require customer service skills and knowledge of troubleshooting tools, and demand is expected to grow with increased reliance on technology across industries.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What jobs are in high demand?

In the context of help desk roles, positions such as IT support specialists, technical support analysts, and customer service representatives are in high demand due to the increasing reliance on technology and remote support needs. These roles often require strong communication skills, problem-solving abilities, and familiarity with help desk software and troubleshooting tools.
What are popular job titles related to Nc Fast Help Desk jobs in Rochester, NY? For Nc Fast Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Rochester, NY look for? The top searched job categories for Nc Fast Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Nc Fast Help Desk jobs? Cities near Rochester, NY with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $82,665 per year, or $39.7 per hour.
IT Support Specialist - MSP

IT Support Specialist - MSP

Just Solutions, Inc.

Fairport, NY • On-site

$26 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Ready to level up your IT career with a growing MSP? Join Just Solutions, Inc. in Fairport, NY as a full-time IT Support Specialist (MSP) and play a key role in supporting our customers across Western New York, from Utica to Buffalo.

We offer a competitive hourly wage of $26–$36, based on experience, plus a strong benefits package, including:

  • Health, dental, and vision insurance
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

If this sounds like the perfect position for you, apply now!

JUST SOLUTIONS: OUR MISSION

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you!

YOUR SCHEDULE

This IT role offers a stable Monday–Friday schedule from 8:00 AM to 5:00 PM, with opportunities to earn additional income through overtime.

YOUR DAY AS OUR IT SUPPORT SPECIALIST

Each day as an IT Support Specialist, you begin by reviewing your queue and responding to client inquiries promptly, courteously, and professionally. You answer incoming phone calls from clients and provide clear, friendly technical assistance, ensuring every interaction reflects a commitment to exceptional customer service. Throughout the day, you travel on-site to client locations to resolve issues in person, building strong relationships and delivering hands-on support that keeps their operations running smoothly.

You manage multiple tickets and calls simultaneously, documenting each case thoroughly and escalating issues when appropriate. Your ability to communicate effectively, make sound decisions, and work independently ensures that problems are resolved quickly and accurately. With client satisfaction as your priority, you maintain a pleasant and professional demeanor in all interactions-whether with executives, IT teams, or end users. Before wrapping up, you confirm that all tickets are updated and resolved, and you submit your timesheet promptly to maintain utilization requirements.

REQUIREMENTS

  • Associate degree in Computer Science or a related field, or equivalent experience
  • CompTIA A+ certification or equivalent
  • 5+ years of relevant experience supporting computers and/or providing technical support
  • Experience working on a help desk or for a managed service provider (MSP)
  • Clear career path interest toward server, networking, or cybersecurity engineering
  • Valid driver's license
  • Reliable personal vehicle and ability to travel throughout Western NY
  • Strong proficiency with support tools and PC software troubleshooting
  • Experience with major antivirus solutions (ESET, SentinelOne, Windows Defender)
  • Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)
  • Working knowledge of DNS, DHCP, firewalls, and mail flow
  • Familiarity with Active Directory (AD), IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)
  • Cybersecurity awareness and hands-on best‑practice experience
  • Support experience with iOS and Android mobile devices
  • Expertise with Windows 11 and Microsoft 365/Office 365
  • MacOS experience a plus
  • PC building or advanced hardware experience (for example, gaming rigs or graphics cards) is a plus

Our ideal IT Support Specialist - MSP thrives in a fast-paced environment, balancing technical expertise with outstanding customer service. If you communicate clearly, make sound decisions under pressure, and approach every interaction with energy, enthusiasm, and a commitment to client satisfaction-we want YOU! Apply today!


Must have the ability to pass a background check


Job Posted by ApplicantPro