Desktop Manager Jobs in Rochester, NY (NOW HIRING)

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Loyal to People. Loyal to Planet.

GreenSpark Solar, loyal to people and planet, creates fiercely local, cost-effective, clean energy options in the Greater Rochester Community. We feel a huge responsibility to succeed at GreenSpark. As a B Corporation, success is directly tied to honoring our triple bottom line of commitments to people, the planet, and profits (providing capital to grow, revenue to share among our employees, and a return to our investors). It is important work that directly impacts our employees and their families, our customers, and the residents of the communities where we do business, along with our local and broader global environment, but we have fun doing it.Our Core Values

We are seeking a customer-focused Desktop Technician to provide frontline technical support for employees across the organization. This role is responsible for installing, maintaining, troubleshooting, and repairing desktop computers, laptops, mobile devices, printers, and related technology equipment.

The ideal candidate will possess strong technical troubleshooting skills, excellent customer service abilities, and a practical understanding of desktop systems, business applications, and basic networking concepts. This position plays a critical role in ensuring employees have reliable, secure, and properly functioning technology to support daily operations

Essential Job Functions & Key Responsibilities:

• Provide technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other end-user equipment.

• Respond to service desk tickets, emails, phone calls, and walk-up support requests in a timely and professional manner.

• Install, configure, deploy, and maintain Windows-based workstations and approved business applications.

• Troubleshoot and resolve hardware, software, printing, login, and peripheral issues to minimize user downtime.

• Set up new employee workstations, including imaging, software installation, account setup, and equipment deployment.

• Perform routine maintenance, updates, patches, diagnostics, and equipment replacements.

• Support Microsoft 365 applications, email access, collaboration tools, and common business software.

• Assist with password resets, account support, profile troubleshooting, and access verification in accordance with IT policies.

• Document incidents, service requests, resolutions, and asset updates within the organization's ticketing system.

• Maintain inventory records for computers, peripherals, accessories, and software licenses.

• Coordinate vendor repairs, warranty services, and equipment replacements when necessary.

• Escalate infrastructure, security, server, and advanced networking issues to senior IT personnel.

• Support office moves, workstation relocations, conference room technology, and new hire onboarding.

• Educate users on approved technologies, cybersecurity awareness, and proper equipment handling.

• Follow IT standards, procedures, and documentation practices to ensure consistency and compliance.

Education & Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience will be considered.

• 1–3 years of desktop support, help desk, or technical support experience.

• Experience supporting Microsoft Windows environments and Microsoft 365 applications.

• Familiarity with workstation deployment, software installation, hardware troubleshooting, and peripheral support.

• Basic knowledge of Active Directory, remote support tools, and IT service management/ticketing systems.

• Understanding of desktop-level networking concepts, including TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi troubleshooting, and network printer support.

• Ability to diagnose and resolve hardware, software, and connectivity issues while maintaining excellent customer service.

• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.

• CompTIA A+ certification preferred; Network+ or similar certifications are a plus.

• Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and professionalism.

Work Environment & Physical Requirements

• Ability to lift and move computers, monitors, printers, and other technology equipment.

• Ability to travel between office locations and work areas to provide onsite support.

• May be required to participate in occasional after-hours maintenance, upgrades, or emergency support activities.

• Primarily office-based with remote work flexibility when practical.

Perks & Benefits:

• Annual salary range of $25/hr

• Weekly pay

• Quarterly bonus potential based on company performance

• Company-issued cell phone or reimbursement

• 401(k) profit sharing plan

• Comprehensive Medical, Dental & Vision Insurance

• Flexible work schedule and hybrid work arrangements.

• Paid downtown parking and/or parking validation provided

• 3 weeks of vacation in your first year, followed by flexible paid time off moving forward.

• 12 days of paid sick leave

• 8 paid company-wide closure days

• Opportunities for professional growth through training and development programs

• Annual company retreat to foster team building and company culture

• Access to Employee Assistance Program (EAP) for confidential support and counseling services

• Pet-friendly work environment

GreenSpark Solar is an equal-opportunity employer committed to diversity in the workplace. We do not tolerate harassment or discrimination of any kind and seek to remove barriers and increase opportunities, access, and advancement for all people. Do not let historical barriers prevent you from jumping on this life-changing opportunity – reach out and ask questions if you have them – we are here!