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Desktop Manager Jobs in Rochester, NY (NOW HIRING)

InterSources

Desktop Engineer

Canandaigua, NY · On-site

RT | Desktop Engineer (Canandaigua, NY) | Accepting Candidates | P1 | Cloud | _Job #1103279 | Open ... Prior experience in a managed services or enterprise environment. * Familiarity with ITIL processes ...

Mindlance

Desktop Support

Rochester, NY · On-site

Administer corporate mobile device management solution * Maintain platform security and compliance ... desktop experience to the enterprise Mindlance is an Equal Opportunity Employer and does not ...

AA2IT

Desktop Support Technician II

Rochester, NY · On-site

$20 - $25.50/hr

Deskside Support Role Conversion Salary with benefits 23-27/ HR Top two skills: Deskside and Customer Service, M-F 8 am-5 PM CST. Depot support role troubleshooting of hardware and software images ...

Danta Technologies

IT Field Service Support

Batavia, NY · On-site

Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone ... and management concepts. • Effective communication in English and/or local language. • Basic ...

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Desktop Manager information

See Rochester, NY salary details

$20.7K

$82.5K

$124.4K

How much do desktop manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop manager in Rochester, NY is $82,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What are the most commonly searched types of Desktop jobs in Rochester, NY? The most popular types of Desktop jobs in Rochester, NY are:
What are popular job titles related to Desktop Manager jobs in Rochester, NY? For Desktop Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Rochester, NY look for? The top searched job categories for Desktop Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Manager jobs? Cities near Rochester, NY with the most Desktop Manager job openings:
Desktop Manager jobs near you
Desktop / Field Support Technician

Desktop / Field Support Technician

Cynet Systems

Batavia, NY

$20 - $24/hr

Other

Posted yesterday

Job description

We are looking for Desktop / Field Support Technician for our client in Batavia, NY
Job Title: Desktop / Field Support Technician
Job Location: Batavia, NY
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
  • Responsible for providing deskside and field IT support for end-user devices, including desktops, laptops, mobile devices, printers, telephony, and AV equipment while ensuring high-quality customer service and SLA adherence.

Requirement/Must Have:

  • Strong technical support experience in desktop and end-user computing environments.
  • Experience supporting Windows 11 and legacy Windows operating systems.
  • Experience with Microsoft Office 365, Teams, and common enterprise applications.
  • Experience with ServiceNow or similar ticketing systems.
  • Basic understanding of LAN technologies and network hardware.
  • Strong communication skills,

Experience:

  • Experience supporting desktops, laptops, tablets, smartphones, printers, and peripheral devices.
  • Experience with OS imaging and reimaging activities.
  • Experience troubleshooting software, hardware, and operating system issues.
  • Experience supporting AV equipment and video conferencing systems.
  • Experience performing asset inventory and IT equipment tracking activities.
  • Experience providing 2nd line IT support in BAU and project environments.
  • Experience working in onsite support or field support roles.
  • Experience with Microsoft Azure, Intune, and Active Directory administration preferred.

Responsibilities:

  • Provide deskside and onsite technical support for end-user IT equipment.
  • Install, configure, test, and maintain desktop systems and peripherals.
  • Diagnose and resolve hardware, software, and network connectivity issues.
  • Perform OS imaging, reimaging, and system configuration tasks.
  • Manage and resolve service desk tickets within defined SLAs.
  • Provide regular status updates and communicate effectively with end users.
  • Perform asset inventory and equipment tracking activities.
  • Move and install IT equipment following health and safety guidelines.
  • Provide user training and guidance on hardware and software usage.
  • Support AV equipment, video conferencing systems, and telecom devices.
  • Assist with infrastructure administration tasks as required.
  • Provide support across onsite and remote office locations when needed.
  • Ensure proper documentation of all incidents and service requests.

Should Have:

  • Strong troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and in team environments.
  • Flexibility to support BAU and project-based work.

Skills:

  • Windows 11 and legacy Windows OS.
  • Microsoft Office 365 and Teams.
  • ServiceNow ticketing system.
  • Active Directory, Azure, and Intune.
  • Desktop and end-user device support.
  • OS imaging and reimaging.
  • Printer, AV, and telephony support.
  • LAN and basic networking concepts.

Qualification And Education:

  • Bachelor s degree or equivalent IT support experience preferred.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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