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Desktop Manager Jobs in Rochester, NY (NOW HIRING)

Brite

Desktop Technician

Victor, NY · On-site

$21 - $23.50/hr

JOB SUMMARY The Desktop Technician role is responsible for installing, maintaining, and upgrading ... Effective time management skills. * Ability to travel as needed. PHYSICAL DEMANDS & WORK ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 40828 Job Location: Rochester, NY Job Schedule: 9/80 ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 41723 Job Location: Rochester, NY Job Schedule: 9/80 ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

L3HHCM20

Desktop Support Technician

Rochester, NY

$68K - $127K/yr

Desktop Support Technician Job Code: 41597 Job Location: Rochester, NY Job Schedule: 9/80 ... Manage IT inventory, asset lifecycle, and procurement processes, including evaluating and ...

BCC Software

QA Engineering Manager

Pittsford, NY

The QA Engineering Manager is responsible for leading and advancing quality assurance engineering practices across a diverse portfolio of desktop and SaaS products. This position is accountable for ...

BCC Software

QA Engineering Manager

Pittsford, NY · On-site

The QA Engineering Manager is responsible for leading and advancing quality assurance engineering practices across a diverse portfolio of desktop and SaaS products. This position is accountable for ...

BCC Software

QA Engineering Manager

Pittsford, NY

The QA Engineering Manager is responsible for leading and advancing quality assurance engineering practices across a diverse portfolio of desktop and SaaS products. This position is accountable for ...

HMG Careers

Sales Manager Remote

Rochester, NY · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Rochester, NY · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to ... Work closely with your manager to set goals and achieve them

L3Harris Technologies

IT Customer Service

Rochester, NY

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

L3HHCM20

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Rochester, NY

Desktop Manager information

See Rochester, NY salary details

$20.7K

$82.5K

$124.3K

How much do desktop manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for desktop manager in Rochester, NY is $82,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,200.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network support with additional certifications like CompTIA A+ or Network+.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

How do I get to the desktop manager?

To access the desktop manager role, you typically need to navigate through your company's internal HR or job portal, where job postings and application options are listed. You may also contact your HR department or supervisor for guidance on applying or accessing the position, which often requires relevant experience with desktop support and management tools. Familiarity with operating systems and certifications like CompTIA A+ can be beneficial.

What is the role of a desktop manager?

A desktop manager oversees the management and maintenance of computer desktops within an organization, ensuring hardware, software, and network systems function efficiently. They may coordinate updates, troubleshoot issues, and implement security protocols, often requiring knowledge of IT support tools and technical skills.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is the highest paying manager position?

The highest paying manager positions typically include executive roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), which can earn salaries well into the high six or seven figures. In some industries, specialized managerial roles like Vice President or Director of certain departments may also offer high compensation, especially with experience and advanced degrees. Salary levels depend on the industry, company size, location, and individual qualifications.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are the most commonly searched types of Desktop jobs in Rochester, NY? The most popular types of Desktop jobs in Rochester, NY are:
What are popular job titles related to Desktop Manager jobs in Rochester, NY? For Desktop Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Rochester, NY look for? The top searched job categories for Desktop Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Manager jobs? Cities near Rochester, NY with the most Desktop Manager job openings:
Desktop Manager jobs near you
Desktop Technician

Desktop Technician

Brite

Victor, NY • On-site

$21 - $23.50/hr

Full-time

Posted 10 days ago

Job description

JOB SUMMARY

The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate

fashion and provides end-user assistance where required.

ESSENTIAL FUNCTIONS
  • Troubleshoot and resolve hardware, software and network issues.
  • Provide enduser assistance both remotely and in person.
  • Install, maintain, and upgrade desktop hardware and equipment.
  • Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
  • Responds to requests for service and customer questions within required

    • response times.

  • Assists end users with installation of applications and computer peripherals.
  • Assists in onboarding new employees both internal and external.
  • Maintains customer asset inventory.
  • Responsible for continuous improvement of deployment processes.
  • Assists with RMA process as required.
    • OTHER DUTIES
  • Accomplishes all other duties and tasks as appropriately assigned or

    • requested.

    EDUCATION & EXPERIENCE
  • Bachelor’s degree in computer science, Information Technology or related field

    • and a minimum of one – two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully

    perform the essential duties of the job is required.

  • CompTIA A+ or similar certification preferred.
    • KNOWLEDGE, SKILLS & ABILITIES
  • Demonstrated knowledge of hardware and network infrastructure.
  • Excellent listening skills.
  • Exceptional verbal and written communication.
  • Detail oriented.
  • Ability to work in a fastpaced environment.
  • Strong problem solving and analytical skills.
  • Excellent relationship building skills.
  • Welldeveloped interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
  • Selfdirected and results oriented.
  • Effective time management skills.
  • Ability to travel as needed.
    • PHYSICAL DEMANDS & WORK ENVIRONMENT

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

    essential functions.

  • Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
  • Must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision,

    • color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • While performing the duties of this job, the employee may be exposed to various weather conditions.
  • The noise level in the work environment is usually moderate.

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