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Desktop Manager Jobs in Rochester, NY (NOW HIRING)

HMG Careers

Sales Manager Remote

Rochester, NY · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Rochester, NY · Remote

$69K/yr

Laptop or desktop computer with a working camera * Insurance license required or willingness to ... Work closely with your manager to set goals and achieve them

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Essential Functions: • Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical • Manage assigned tickets in ServiceNow at required SLA levels ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

Lucidity Networks

System Technician

Rochester, NY · On-site

$50K - $60K/yr

The System Technician will provide proactive management and maintenance for our customers managed ... Performs desktop troubleshooting to isolate and diagnose common desktop problems. Perform high ...

New

L3HHCM20

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

Kodak Alaris, Inc.

Integration Engineer

Rochester, NY · On-site

$75K - $100K/yr

This role focuses on product OS platform development and manufacturing integration and does not involve corporate IT support , help-desk ticketing, or end-user desktop management. ESSENTIAL ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$56/hr

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY

$3.2K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$20.40 - $26/hr

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

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All JobsDesktop Manager JobsDesktop Manager Jobs in Rochester, NY

Desktop Manager information

See Rochester, NY salary details

$20.7K

$82.5K

$124.4K

How much do desktop manager jobs pay per year?

As of Jun 18, 2026, the average yearly pay for desktop manager in Rochester, NY is $82,529.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,300.00 per year, depending on experience, location, and employer.

What are the highest paying manager jobs?

High-paying manager roles include executive positions such as Chief Executive Officer, Chief Operating Officer, and Vice President, which often require extensive experience and advanced degrees. Other well-compensated managerial roles include IT managers, finance managers, and sales directors, especially in large organizations or specialized industries. Salaries vary based on industry, location, and company size, with top executives earning significantly higher compensation packages that may include bonuses and stock options.

What job makes $10,000 a month without a degree?

A Desktop Manager typically earns less than $10,000 a month, but high-level IT roles such as network architects or cybersecurity consultants can reach or exceed this income level without requiring a traditional degree, often relying on certifications, experience, and technical skills. These roles usually involve managing complex systems, troubleshooting, and security protocols in enterprise environments.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the role of a desktop manager?

A desktop manager oversees the management and maintenance of computer desktops within an organization, ensuring hardware and software are functioning properly. They may coordinate updates, troubleshoot issues, and implement security protocols, often using management tools and supporting end-users. Strong technical skills and knowledge of IT policies are essential for this role.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What jobs pay 2000 a day?

High-paying jobs that can reach $2,000 a day often include specialized roles such as senior IT managers, project directors, or consultants in fields like finance, law, or technology. These positions typically require extensive experience, advanced skills, certifications, and often involve consulting, contract work, or leadership responsibilities. Earnings depend on industry, location, and individual expertise.
What are the most commonly searched types of Desktop jobs in Rochester, NY? The most popular types of Desktop jobs in Rochester, NY are:
What are popular job titles related to Desktop Manager jobs in Rochester, NY? For Desktop Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Rochester, NY look for? The top searched job categories for Desktop Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Manager jobs? Cities near Rochester, NY with the most Desktop Manager job openings:
Desktop Manager jobs near you
Desktop / Field Support Technician

Desktop / Field Support Technician

CYNET SYSTEMS

Batavia, NY • On-site

$20 - $24/hr

Contractor

Posted 4 days ago

Be an early applicant

Job description

Job Overview:
 
Pay Range: $20hr - $24hr

Responsibilities:

  • Provide deskside, OSS, and field support for desktops, laptops, tablets, smartphones, telephony, AV equipment, and network devices.
  • Install, configure, test, and support computer systems and peripherals in accordance with established standards.
  • Diagnose and resolve hardware, software, and operating system issues, including non-recurring and complex problems.
  • Perform OS imaging/re-imaging and system administration activities.
  • Deliver 2nd line IT support ensuring adherence to SLAs and service quality standards.
  • Manage and resolve support tickets using a ticketing system, ensuring timely updates and communication with users.
  • Troubleshoot network connectivity issues and support LAN-related technologies.
  • Provide on-site support across primary and remote office locations as required.
  • Maintain infrastructure support functions including comms room activities, cabling, and patching.
  • Conduct asset inventory management and equipment tracking.
  • Move and install IT equipment in compliance with health and safety guidelines.
  • Provide end-user training and guidance on hardware and software usage.
  • Recommend and implement upgrades for end-user devices.
  • Collaborate in BAU and project-based environments requiring flexibility and teamwork.
  • Maintain high levels of customer satisfaction through effective communication and service delivery.

Skills:

  • Strong expertise in end-user IT infrastructure including desktops, laptops, printers, handheld devices, and smartphones.
  • Proficiency in Microsoft Windows 10/11, Office 365, Microsoft Teams, Google applications, and ServiceNow.
  • Experience with Azure, Microsoft Intune, and Active Directory (user/group management and policies).
  • Knowledge of LAN technologies, basic networking hardware, and troubleshooting.
  • Ability to support video conferencing and AV equipment.
  • Strong troubleshooting, diagnostic, and problem-solving skills.
  • Excellent verbal and written communication skills.

Education/Experience:

  • Relevant experience in desktop/field support or IT infrastructure support roles.
  • Experience providing 2nd line IT support in enterprise environments preferred.

Additional Requirements:

  • Ability to work in shift-based environments and provide onsite support.
  • Willingness to travel to remote office locations as needed.
  • Ability to lift and move IT equipment safely.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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