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Desktop Manager Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

Kodak Alaris, Inc.

Integration Engineer

Rochester, NY · On-site

$75K - $100K/yr

This role focuses on product OS platform development and manufacturing integration and does not involve corporate IT support , help-desk ticketing, or end-user desktop management. ESSENTIAL ...

Kwik Fill

Assistant Manager

Batavia, NY · On-site

$99/hr

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$2.4K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$2.2K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$20.40 - $26/hr

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.4K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$2.2K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Batavia, NY · On-site

$99/hr

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY

$1.8K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$2.2K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

East Rochester, NY · On-site

$20.40/hr

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$56/hr

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.4K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Rochester, NY · On-site

$3.2K/wk

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

Kwik Fill

Assistant Manager

Mount Morris, NY · On-site

$56/hr

Manage daily activities of employees to improve sales performance. * Assist in the training and ... Desktop Computers/Laptop Computer and Tablets Required Education and Experience * High School ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Rochester, NY

Desktop Manager information

See Rochester, NY salary details

$20.7K

$82.5K

$124.3K

How much do desktop manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for desktop manager in Rochester, NY is $82,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,200.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network support with additional certifications like CompTIA A+ or Network+.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

How do I get to the desktop manager?

To access the desktop manager role, you typically need to navigate through your company's internal HR or job portal, where job postings and application options are listed. You may also contact your HR department or supervisor for guidance on applying or accessing the position, which often requires relevant experience with desktop support and management tools. Familiarity with operating systems and certifications like CompTIA A+ can be beneficial.

What is the role of a desktop manager?

A desktop manager oversees the management and maintenance of computer desktops within an organization, ensuring hardware, software, and network systems function efficiently. They may coordinate updates, troubleshoot issues, and implement security protocols, often requiring knowledge of IT support tools and technical skills.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is the highest paying manager position?

The highest paying manager positions typically include executive roles such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), which can earn salaries well into the high six or seven figures. In some industries, specialized managerial roles like Vice President or Director of certain departments may also offer high compensation, especially with experience and advanced degrees. Salary levels depend on the industry, company size, location, and individual qualifications.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are the most commonly searched types of Desktop jobs in Rochester, NY? The most popular types of Desktop jobs in Rochester, NY are:
What are popular job titles related to Desktop Manager jobs in Rochester, NY? For Desktop Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Rochester, NY look for? The top searched job categories for Desktop Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Manager jobs? Cities near Rochester, NY with the most Desktop Manager job openings:
Desktop Manager jobs near you

IT Customer Service

L3HHCM20

Rochester, NY • On-site

$52K - $97K/yr

Other

Medical, Retirement, PTO

Posted 2 days ago

Job description

Job Title: IT Customer Service

Job Code: 39826

Job Location: Rochester, NY

Job Schedule: 9/80 (Every other Friday off)

Job Description:

This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting. This position will provide ample opportunities for professional growth and to learn new technologies and develop skills.

Essential Functions:

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical
Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to higher-level support as required
Provide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues
Deliver new systems to employees and remove equipment as required following the processes dictated by the security team
Support ongoing projects to replace or upgrade existing IT equipment as required
Assist with RMF and ICD 503 compliance as required by security
Utilize excellent written and verbal communication skills at all levels of the organization
Ability to travel between L3Harris facilities within the Rochester area

Qualifications:

Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
Security+ CE or any DoD 8570 IAT Level I or higher approved certification
Bachelor's Degree and a minimum of 2 years of prior related experience; Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience; Or, in lieu of a degree, a minimum of 6 years of prior related experience

Preferred Additional Skills:

Active Top Secret/SCI with CI Poly
Experience with Wyse Management Suite
Active Directory and GPO management experience
Experience with Microsoft Exchange
Knowledge of basic networking concepts and working principles
Experience with Cisco routers & switches, SCCM, and supporting RedHat, CentOS, or Ubuntu Linux
Network certification a plus

In compliance with pay transparency requirements, the salary range for this role in New York state is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

The application window for this requisition is anticipated to close September 17, 2026.

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