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Senior Desktop Support Jobs in Rochester, NY (NOW HIRING)

Mindlance

Desktop Support

Rochester, NY · On-site

Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise ...

Service Global, Inc

Desktop Support EUC L1

Webster, NY · On-site

Provide support for customer-approved end user devices such as desktops, laptops, and printers. * Provide priority assistance to VIP users when feasible * Provide IMACD and administrative support ...

Service Global

Desktop Support EUC L1

Webster, NY · On-site

Provide support for customer-approved end user devices such as desktops, laptops, and printers. * Provide priority assistance to VIP users when feasible * Provide IMACD and administrative support ...

AA2IT

Desktop Support Technician II

Rochester, NY · On-site

$20 - $25.50/hr

Deskside Support Role Conversion Salary with benefits 23-27/ HR Top two skills: Deskside and Customer Service, M-F 8 am-5 PM CST. Depot support role troubleshooting of hardware and software images ...

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Senior Desktop Support information

See Rochester, NY salary details

$14

$35

$59

How much do senior desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior desktop support in Rochester, NY is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
What are popular job titles related to Senior Desktop Support jobs in Rochester, NY? For Senior Desktop Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Rochester, NY look for? The top searched job categories for Senior Desktop Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Desktop Support jobs? Cities near Rochester, NY with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
Infographic showing various Senior Desktop Support job openings in Rochester, NY as of May 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 91% Physical, and 9% Remote job distribution, with an average salary of $74,236 per year, or $35.7 per hour.
Desktop Support

Desktop Support

Mindlance

Rochester, NY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Specialist

The candidate for this position will provide technical support for hardware and software. This position will deliver high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Tasks include but not limited to:

  • Taking care of level 2 tickets (and level 1 when necessary ex: answer phone, create tickets)
  • Onboarding new staff (equipment deployment)
  • Offboarding staff
  • Training state staff
  • Providing support for issues that need to be escalated and completed in a timely manner
  • Utilize PowerShell scripting to maximize productivity of platform management
  • Administer corporate mobile device management solution
  • Maintain platform security and compliance in alignment with agency's cyber security program to protect data
  • Test Group Policies and updates for endpoint OS
  • Utilize standard enterprise tools to develop or implement infrastructure hardware, software, or other technical components
  • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability
  • Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes
  • Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination
  • Monitor, measure, and test current/new infrastructure products and services
  • Perform operational, project, and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations
  • Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation
  • Use of remote access technologies (VPN, terminal services)
  • Collaborate with internal and external application support, systems infrastructure, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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