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Senior Desktop Support Jobs in Rochester, NY (NOW HIRING)

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department ... Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY

$18 - $22/hr

Description Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT ... Technical training in computer science * 1 to 3 years of experience in helpdesk/desktop support ...

L3HHCM20

IT Support Technician

Rochester, NY

$68K - $127K/yr

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.

L3HHCM20

IT Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.

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Senior Desktop Support information

See Rochester, NY salary details

$14

$35

$59

How much do senior desktop support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for senior desktop support in Rochester, NY is $35.69, according to ZipRecruiter salary data. Most workers in this role earn between $23.70 and $47.45 per hour, depending on experience, location, and employer.

What are Senior Desktop Support specialists?

Senior Desktop Support specialists are experienced IT professionals responsible for troubleshooting and resolving advanced technical issues related to computers, software, networks, and related hardware within an organization. They provide high-level support to users, mentor junior staff, and often manage escalated incidents that require in-depth technical knowledge. Their role also includes maintaining system performance, ensuring security compliance, and sometimes participating in IT projects or system upgrades. Excellent communication and problem-solving skills are essential for this position, as they frequently interact with end users and other IT teams.

What is the difference between Senior Desktop Support vs Desktop Support Technician?

AspectSenior Desktop SupportDesktop Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate IT departments, Managed Service ProvidersSmall to medium businesses, helpdesk roles
ResponsibilitiesAdvanced troubleshooting, mentorship, system upgradesBasic troubleshooting, user support, hardware/software setup

Senior Desktop Support professionals typically handle more complex issues, provide mentorship, and have a broader scope of responsibilities compared to Desktop Support Technicians. They often work in larger organizations or managed service environments, requiring advanced certifications and experience. Desktop Support Technicians focus on routine user support and basic troubleshooting, making them suitable for entry-level roles.

What are some of the main challenges a Senior Desktop Support professional might face when managing a large-scale IT environment?

Senior Desktop Support professionals often encounter challenges such as managing diverse hardware and software configurations, ensuring minimal downtime during system updates, and providing timely support to end-users across different departments. Balancing urgent issue resolution with proactive maintenance tasks can be demanding, especially in organizations with remote or hybrid teams. Strong communication and organizational skills are essential, as the role frequently involves collaborating with network administrators, IT security teams, and department managers to deliver seamless technical support.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support specialist, and why are they important?

To thrive as a Senior Desktop Support specialist, you need in-depth knowledge of operating systems, hardware troubleshooting, network basics, and usually a degree in IT or related field. Familiarity with ticketing systems, remote management tools, and certifications like CompTIA A+, Microsoft MCSA, or ITIL are commonly required. Strong problem-solving, communication, and customer service skills help you resolve technical issues efficiently and work well with end users. These skills are essential to minimize downtime, ensure smooth IT operations, and provide excellent support in dynamic business environments.
What are the most commonly searched types of Desktop Support jobs in Rochester, NY? The most popular types of Desktop Support jobs in Rochester, NY are:
What are popular job titles related to Senior Desktop Support jobs in Rochester, NY? For Senior Desktop Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Desktop Support jobs in Rochester, NY look for? The top searched job categories for Senior Desktop Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Desktop Support jobs? Cities near Rochester, NY with the most Senior Desktop Support job openings:
Senior Desktop Support jobs near you
IT/Helpdesk Specialist

IT/Helpdesk Specialist

Graham Corporation

Batavia, NY • On-site

$18 - $22/hr

Full-time

Posted 25 days ago

Job description

Job Title: IT/Helpdesk Specialist
Reports To: Sr. IT Manager
Division/Department: IT Department
Level of Work: I
Position Summary:
The Helpdesk Specialist will be the first point of contact for all company IT service desk incidents and requests. Perform routine information technology support activities involving installation, maintenance, and technical support of personal computer systems, network systems, and communications equipment. Works under the direct supervision of IT management or senior IT staff.
Key Results Areas:
Level I: Quality - Complete and accurate work performed efficiently
Production quality and efficiency using appropriate tools and equipment, qualified to perform special processes as needed
  • Maintain IT infrastructure:
  • Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/software problems, e-mail, Internet and local-area network access problems
  • Installs and configures computers, printers and other peripherals
  • Troubleshoot and maintain IT equipment:
  • Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management as appropriate
  • Ability to communicate -oral or written - technical information to all levels of end-users
  • Maintains various programs and small projects
  • Performs other related duties as required and assigned

Follow instructions - oral and/or written
  • Follows all Graham Corporation Policies and Procedures as stated in the Employee handbook
  • Follows all IT Policies and Procedures
  • Performs other related duties as required and assigned

Safety & housekeeping
  • Maintains a clean and safe work area.
  • Practices safety at all times while at work.
  • Follows safety policies and procedures and speaks up when others are non-compliant.
  • Wears all safety equipment when in the shop area.

Continual Improvement suggestions
  • Keeps an open mind to others continuous improvement suggestions.
  • Bring continuous improvement suggestions to the appropriate team member.

Professional Development
  • Demonstrates initiative, positive attitude, and enthusiasm for the job.
  • Will follow up with supervisor on professional development goals and opportunities.
  • Takes an interest and lets it be known that they have a desire to grow with the company.

Qualifications:
To qualify for this position, an individual must possess the knowledge, training, experience and abilities required.
Education and Training:
  • High school diploma or GED required.
  • Technical training in computer science
  • 1 to 3 years of experience in helpdesk/desktop support preferred

Desired Job Qualifications:
  • Experience working directly with business end-users a plus.
  • Experience with Lotus Notes
  • A + Certification

Skills:
  • Proficient in Microsoft Office software products
  • Ability to work efficiently with many different types of people, skill levels, and personalities
  • High attention to detail
  • Demonstrate behavior consistent with company values.
  • Maintain strict confidentiality regarding company matters.
  • Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture

Physical and Mental Demands
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical Demands : May be required to move items up to 60 pounds for distances of up to 10 feet. May be required to stand, stoop, bend, kneel and squat for extended periods. May be exposed to fumes or dust, toxic or caustic chemicals, outdoor weather, moving mechanical parts and moderate to loud noise levels. Must wear appropriate protective gear and clothing as necessary. Traveling between buildings will be required
  • Mental demands: While performing the duties of this position, the incumbent is required to read, write, analyze data and reports, exercise judgment, develop plans, procedures and goals, present information to others and work under pressure. Work may require evening and weekend work.
  • Work Environment: This job primarily operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers. While performing the duties of this position, the incumbent is also exposed to high level of manufacturing and equipment noise. Some duties are performed indoors in a manufacturing environment with temperature changes. Exposure to hazardous materials, fumes or airborne particles and moving mechanical parts with vibration.

Work Authorization/Security Clearance
  • Must be a U.S citizen. Must be able to obtain a secret security clearance if needed.

This job description is not all-inclusive but rather serves as a general guideline of the current needs of the position and can be modified at the discretion of management to meet current business needs. Experience and education requirements are the primary basis for awarding this position, however substitutions that are essentially equivalent may be made as they relate to the essential functions, duties, and responsibilities of this position
Salary Description
$18.00-$22.00/hour

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