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Fulltime Help Desk Tier Two Jobs in Rochester, NY

DiMarco Group

Help Desk Technician - Level 1

Rochester, NY · On-site

$20 - $24/hr

Job Type Full-time Description The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician ...

CALERO

Mobility Support Specialist

Rochester, NY · On-site

... Help Desk tickets for issues such as data allowances or activations; and providing timely ... Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any ...

NBT Bank

Branch Manager II

Penfield, NY · On-site

$63K - $85K/yr

Pay Range: $63,925.00 - $85,250.00 Oversees a Tier II or Tier III branch. As a leader of the branch ... Benefits for Full-Time Employees: * Generous Paid Time Off : At least 22 days annually, prorated in ...

NBT Bank

Branch Manager II

Penfield, NY · On-site

$63K - $85K/yr

Pay Range: $63,925.00 - $85,250.00 Oversees a Tier II or Tier III branch. As a leader of the branch ... Benefits for Full-Time Employees: * Generous Paid Time Off : At least 22 days annually, prorated in ...

MidTown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

This is a full-time role, based in Rochester, New York. The Position Midtown believes in putting ... Help members with program registration, payment processing, and scheduling services. * Handle check ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$13.75 - $17.75/hr

... help expand our client base Schedule: * Full time but may change depending on business needs ... Requirements * 2 Years of administrative experience, preferably in a beauty enhancement environment ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$19 - $21/hr

... help expand our client base Schedule: * Full time but may change depending on business needs ... Requirements * 2 Years of administrative experience, preferably in a beauty enhancement environment ...

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Fulltime Help Desk Tier Two information

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How much do fulltime help desk tier two jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for fulltime help desk tier two in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

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Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY

$40K - $55K/yr

Full-time

Re-posted 3 hours ago

Job description

Overview

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC's
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.
Employment Type: OTHER

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