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Fulltime Help Desk Tier Two Jobs in Rochester, NY

CALERO

Mobility Support Specialist

Rochester, NY · On-site

... Help Desk tickets for issues such as data allowances or activations; and providing timely ... Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any ...

NBT Bank

Branch Manager II

Penfield, NY

$63K - $85K/yr

Pay Range: $63,925.00 - $85,250.00 Oversees a Tier II or Tier III branch. As a leader of the branch ... Benefits for Full-Time Employees: * Generous Paid Time Off : At least 22 days annually, prorated in ...

NBT Bank

Branch Manager II

Penfield, NY · On-site

$63K - $85K/yr

Pay Range: $63,925.00 - $85,250.00 Oversees a Tier II or Tier III branch. As a leader of the branch ... Benefits for Full-Time Employees: * Generous Paid Time Off : At least 22 days annually, prorated in ...

MidTown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

This is a full-time role, based in Rochester, New York. The Position Midtown believes in putting ... Help members with program registration, payment processing, and scheduling services. * Handle check ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$13.75 - $17.75/hr

... help expand our client base Schedule: * Full time but may change depending on business needs ... Requirements * 2 Years of administrative experience, preferably in a beauty enhancement environment ...

Empower Aesthetics

Front Desk

Rochester, NY · On-site

$19 - $21/hr

... help expand our client base Schedule: * Full time but may change depending on business needs ... Requirements * 2 Years of administrative experience, preferably in a beauty enhancement environment ...

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How much do fulltime help desk tier two jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for fulltime help desk tier two in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.
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Fulltime Help Desk Tier Two jobs near you
Recovery Representative I (Tier II)

Recovery Representative I (Tier II)

Acara Solutions

Rochester, NY

$15.01 - $24.04/hr

Full-time

Posted 3 days ago

Job description

Job Title: Recovery Representative I (Tier II)
Location: Rochester, NY
Employment Type: Temp (6 Months)
Industry: Business Process Outsourcing
Compensation: $15.01-24.04/Hour
Schedule: 40 Hours/Week
About the Opportunity:
  • Manage and resolve returned payment items while minimizing financial risk and maximizing revenue recovery.
  • Provide exceptional customer service to internal and external stakeholders through issue resolution and account support.
  • Ensure compliance with regulatory requirements and company policies while maintaining accurate account records.
Why You'll Love Working Here:
  • Supportive, team-driven culture that values collaboration, transparency, and accountability.
  • Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
  • People-first environment that encourages employees to bring their authentic selves to work.
  • Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.
Why This Opportunity is Exciting:
This role offers the chance to join a company that prioritises both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY
What You'll Do:
  • Research, investigate, and resolve returned payment items accurately and within established timelines.
  • Communicate with clients and internal teams to explain resolution processes and available service options.
  • Handle inbound calls and customer inquiries while maintaining departmental performance standards.
  • Process daily returned items, pending transactions, and related account updates.
  • Review and update payment reports and account status information to ensure accuracy and prevent service disruptions.
  • Evaluate account eligibility and determine appropriate service offerings while mitigating organizational risk.
  • Document account activity and maintain compliance with established policies, procedures, and regulatory requirements.
  • Participate in ongoing training to expand product knowledge and strengthen customer service and recovery skills.

What You'll Bring:
  • High School Diploma or GED
  • 2+ years of Collection Experience
  • 2+ years of experience in customer service, finance, accounting, or payroll
  • 2+ years of Call Center Experience
What Sets You Apart:
  • Bachelor's Degree.
  • Microsoft Word, Excel, and Access knowledge
  • Ability to work in a fast-paced environment
Additional Information:
  • Upon offer of employment, the individual will be subject to a background check.

After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.

The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Acara Solutions logo

About Acara Solutions

Sourced by ZipRecruiter

Acara Solutions, based in Buffalo, NY, is a premier provider of recruitment and workforce solutions. Serving the industry since its inception in 1957, the company has expanded its roots from a small family-owned employment agency to a leading international recruitment agency. Acara provides staffing solutions to a myriad of industries including Engineering, IT, Professional, Industrial and Finance. They offer an array of services from strategic workforce management, talent acquisition, vendor management systems, to executive search services. Driven by the core values of dedication, integrity, teamwork and innovation, Acara exists with the mission to connect job seekers with leading employers while fostering growth and innovation in the industries they serve. A prominent player in the US staffing industry, Acara Solutions has been recognized multiple times on the Staffing Industry Analysts List of Largest US Staffing Firms.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Buffalo, NY, US

Year founded

1957

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