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Entry Level It Support Specialist Jobs in Rochester, NY

Just Solutions

IT Support Specialist

Fairport, NY

$20 - $25/hr

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Support Specialist ! If you enjoy helping customers feel confident about their technology while delivering top-notch technical solutions ...

Anthony L. Jordan Health

IT Support Technician

Canandaigua, NY · On-site

$20.50 - $28/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health ...

Anthony L. Jordan Health

IT Support Technician

Rochester, NY · On-site

$21.25 - $29/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health ...

Transcat, Inc.

IT Support Supervisor

Rochester, NY · On-site

$80K - $90K/yr

Position Summary The IT Support Supervisor is responsible for overseeing the daily operations of the IT Helpdesk, ensuring timely and effective resolution of technical issues, and maintaining high ...

InstantServe LLC

IT Specialist

Rochester, NY · On-site

Sutherland is seeking a reliable and technical person to join us as an IT Specialist. We are a ... Support and maintain technology and security infrastructures; Maintain, analyze, troubleshoot ...

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Entry Level It Support Specialist information

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How much do entry level it support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it support specialist in Rochester, NY is $24.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.98 per hour, depending on experience, location, and employer.

What is an Entry Level IT Support Specialist job?

An Entry Level IT Support Specialist provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, install and configure systems, and escalate complex problems as needed. This role often involves assisting with account setups, maintaining IT documentation, and ensuring smooth daily operations. Strong communication skills and basic technical knowledge are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Entry Level It Support Specialist position, and why are they important?

To thrive as an Entry Level IT Support Specialist, you need a basic understanding of computer hardware, software troubleshooting, networking concepts, and often an associate degree or relevant certification like CompTIA A+ or ITIL. Familiarity with help desk ticketing systems, remote support tools, and operating systems such as Windows and macOS is highly valuable. Strong communication, patience, and problem-solving skills help you address user issues efficiently and build trust with non-technical colleagues. These competencies are crucial for resolving technical problems quickly and ensuring smooth daily operations within an organization.

What are typical daily responsibilities for an Entry Level IT Support Specialist?

As an Entry Level IT Support Specialist, your daily responsibilities often include responding to user requests for help, troubleshooting technical issues, and assisting with software or hardware installations. You may manage support tickets, provide guidance over the phone or in-person, and help maintain company devices and network connections. Many specialists also document solutions, collaborate with team members on larger technical problems, and occasionally assist in training staff on basic IT procedures. This variety ensures you gain experience across many aspects of IT support and build a strong foundation for future advancement.
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Entry Level It Support Specialist jobs near you
IT Support Specialist

IT Support Specialist

Just Solutions

Fairport, NY

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Just Solutions, Inc. in Fairport, NY is seeking a full-time IT Support Specialist!


If you enjoy helping customers feel confident about their technology while delivering top-notch technical solutions, this role was designed for you. Apply now and bring your people skills and tech expertise together.


THE BASICS

Pay:

  • $20–$25 per hour

Schedule:

  • Full-Time
  • Monday through Friday from 8:00 AM to 5:00 PM

Benefits:

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

YOUR DAY AS AN IT SUPPORT SPECIALIST

As our IT Support Specialist, you'll spend your day bridging the gap between technical problem-solving and customer confidence, starting with device intake and clear front-desk communication before diving into hands-on diagnostics and repairs. You'll troubleshoot hardware and software issues, install and configure operating systems and applications, and perform upgrades or system builds with precision. Along the way, you'll carefully document your work, prioritize repair tickets, support data backup and recovery needs, maintain an organized workspace, collaborate with fellow technicians, and occasionally assist with on-site hardware support, ensuring every customer interaction ends with trust, and every system leaves working better than before.


WHAT WE NEED FROM OUR IT SUPPORT SPECIALIST

  • Hands-on experience in diagnosing and repairing computer hardware and software
  • Strong troubleshooting skills across desktops, laptops, and mobile devices
  • Experience with Windows and macOS operating systems
  • Ability to perform hardware repairs and upgrades such as RAM, storage, screens, and components
  • Familiarity with software installation, system configuration, and basic networking concepts
  • Strong attention to detail with accurate documentation skills
  • Ability to manage multiple repair tasks and prioritize effectively
  • Professional and friendly customer interaction skills

Preferred qualifications include experience with iOS and Android devices.


A LITTLE ABOUT US: JUST SOLUTIONS, INC.

Just Solutions, Inc. is built on the belief that great technology starts with great people. For more than 25 years, we've been providing comprehensive IT solutions designed to help businesses operate smarter, faster, and more securely. Our work covers everything from cloud services and network design to security enhancements and system performance, offering true end-to-end support. What sets us apart is our commitment to innovation, collaboration, and service excellence. We empower our team with the tools, trust, and opportunities they need to solve complex challenges and drive meaningful technological progress every day.


WE CAN'T WAIT TO HEAR FROM YOU!

Ready to join a company that values both technical expertise and customer care? Apply today to get started with our fast, simple, mobile-friendly initial application process! We work to make it easy to take the next step whenever it's convenient for you.


Must have the ability to pass a background check

Apply