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Desktop Support Specialist Jobs in Rochester, NY

L3HHCM20

Desktop Support Technician

Rochester, NY

$68K - $127K/yr

Desktop Support Technician Job Code: 41723 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job ...

L3HHCM20

Desktop Support Technician

Rochester, NY · On-site

$68K - $127K/yr

Desktop Support Technician Job Code: 41597 Job Location: Rochester, NY Job Schedule: 9/80: Employees work 9 out of every 14 days - totaling 80 hours worked - and have every other Friday off Job ...

CALERO

Mobility Support Specialist

Rochester, NY · On-site

Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and ...

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Rochester, NY Job Schedule: 9/80 (Every other Friday off) This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified ...

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All JobsDesktop Support Specialist JobsDesktop Support Specialist Jobs in Rochester, NY

Desktop Support Specialist information

See Rochester, NY salary details

$15

$26

$41

How much do desktop support specialist jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop support specialist in Rochester, NY is $26.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $29.42 per hour, depending on experience, location, and employer.

What is a desktop support specialist?

Desktop Support Specialists are IT professionals responsible for providing technical support and troubleshooting for computer hardware, software, and network issues within an organization. They assist users with installing, configuring, and maintaining desktop systems, as well as resolving technical problems remotely or onsite. Their role is crucial in ensuring that employees can work efficiently by minimizing downtime and maintaining the smooth operation of computers and related equipment.

What are the key skills and qualifications needed to thrive as a desktop support specialist?

To thrive as a Desktop Support Specialist, you need strong troubleshooting abilities, knowledge of operating systems and hardware, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with remote support tools, ticketing systems, and software deployment platforms is also essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These abilities are crucial for resolving technical issues efficiently and ensuring smooth daily operations for end-users and organizations.

What are some common challenges faced by desktop support specialists, and how can they be addressed?

Desktop Support Specialists often encounter challenges such as troubleshooting diverse hardware and software issues across multiple devices, managing time-sensitive requests, and communicating technical solutions to non-technical users. To address these, it's important to develop strong problem-solving skills, maintain up-to-date knowledge of operating systems and software, and practice clear, patient communication. Proactively documenting solutions and collaborating with IT team members can also help streamline support processes and enhance overall service quality.

What is the difference between Desktop Support Specialist vs Help Desk Technician?

AspectDesktop Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting desktops and peripheralsRemote or on-site, providing technical support
Employer UsageIT departments, corporate officesIT support centers, service providers
Common Search IntentTechnical support for desktops and hardwareHelp desk support, customer service in IT

Both roles involve technical support, but Desktop Support Specialists typically focus on hardware and software troubleshooting on-site, while Help Desk Technicians often handle remote support and customer inquiries. The roles overlap in certifications and work environments, but their primary focus and interaction methods differ.

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What are popular job titles related to Desktop Support Specialist jobs in Rochester, NY?

For Desktop Support Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Desktop Support Specialist jobs in Rochester, NY look for?

The top searched job categories for Desktop Support Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Desktop Support Specialist jobs?

Cities near Rochester, NY with the most Desktop Support Specialist job openings:

Desktop Support Specialist jobs near you
Infographic showing various Desktop Support Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,678 per year, or $26.3 per hour.

Desktop Support Specialist

Rochester Regional Health

Clifton Springs, NY • On-site

$22 - $25/hr

Full-time

Re-posted 7 days ago

Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 219 frontline employees who took The Breakroom Quiz

304th of 893 rated healthcare providers

Job description

Job Title: Desktop Support Specialist
Department: Deployment & Site Support NWCH
Location:Newark-Wayne-Community Hospital,1200 Driving Park Avenue Newark, NY 14513
Hours Per Week:40
Schedule: Full-Time, Day Shift M-F, (7:30 am -4:00 pm) , On-Call Requirements is once every 4 weeks

On-Call

Mon-Fri - 5:00 PM - 7:30 AM

Sat-Sun -7:30 AM - 7:00 AM

Position Summary:
This position is to provide IT technical support at Rochester Regional Health for all approved end-user computer hardware, software and related technologies. Support also includes the scheduling and installation of approved hardware and software to meet customer and organizational needs. The position also require independent analysis and problem solving as well as great customer service skills.
Key Responsibilities:

  • Acts as a liaison with end-user for computer related issues and escalations.

  • Acts as a technical resource in assisting customers to assess and resolve hardware and software issues.

  • Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware.

  • Upgrade operating systems and software.

  • Assist with new project requests as needed.

  • Create and update documentation as needed.

  • Track and document, within the ticketing system, progress and steps taken to resolve issues.

  • Performs and assists in hardware and software maintenance services.

  • Report on trends.

  • Participate in the major incident identification and resolution process.

  • Performs on-call responsibilities.

  • Able to work a flexible schedule (hours may vary), work after-hours calls, may include some evenings and weekends as needed.

  • Maintains a high degree of computer expertise.

  • Troubleshoots and resolves tickets for issues and requests for new mobile equipment, features, and functionality for customer's in-person, remotely, and by phone support.

  • Maintains mobile device inventory management.

  • Provides Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices.

  • Performs other duties as assigned.


Desired Attributes:

  • Strong customer service skills required.


Minimum Qualifications:

  • Associate's degree in Computer Science or related field preferred.

  • 2-3 years of Information Technology experience preferred.


Required Licensure/Certification Skills:

  • None

Rochester Regional Health System is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran

EDUCATION:

AS (Required)

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

L - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly; requires occasional walking, standing or squatting.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE:

$22.00 - $25.00

CITY:

Newark

POSTAL CODE:

14513

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

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