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Part Time Tier 2 Support Jobs in Rochester, NY (NOW HIRING)

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Part-Time Hair Stylist

Webster, NY · On-site

$20 - $40/hr

... offering top-tier training, incredible perks, and unwavering support to ensure your success ... to excel! 2+ yrs required Bring Your Skills and Your Local Great Clips Salon will Provide*: * A ...

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All JobsPart Time Tier 2 Support JobsPart Time Tier 2 Support Jobs in Rochester, NY

Part Time Tier 2 Support information

See Rochester, NY salary details

$11

$18

$25

How much do part time tier 2 support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for part time tier 2 support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Part Time Tier 2 Support vs Part Time Help Desk Technician?

AspectPart Time Tier 2 SupportPart Time Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentTechnical support, troubleshooting complex issuesFrontline customer support, basic troubleshooting
Industry UsageIT support, managed servicesIT help desk, customer service roles

Part Time Tier 2 Support and Part Time Help Desk Technician roles both involve technical support, but Tier 2 Support handles more complex issues requiring advanced troubleshooting skills, while Help Desk Technicians focus on basic customer inquiries and initial problem resolution. The certifications and work environments overlap, but Tier 2 roles typically require more specialized knowledge.

What are popular job titles related to Part Time Tier 2 Support jobs in Rochester, NY? For Part Time Tier 2 Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Part Time Tier 2 Support jobs in Rochester, NY look for? The top searched job categories for Part Time Tier 2 Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Part Time Tier 2 Support jobs? Cities near Rochester, NY with the most Part Time Tier 2 Support job openings:
Part Time Tier 2 Support jobs near you
Infographic showing various Part Time Tier 2 Support job openings in Rochester, NY as of June 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.
Internal IT & Innovation Administrator (Rochester)

Internal IT & Innovation Administrator (Rochester)

ComTec Solutions

Rochester, NY • On-site

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Description:

THIS IS AN ON-SITE POSITION


JOB SUMMARY:

The Internal IT & Innovation Administrator owns ComTec’s internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.


The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.

REPORTS TO: Director of Finance

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

  1. INTERNAL IT OPERATIONS
  • Administer and maintain Microsoft 365, Windows Server, Active Directory, Exchange, Intune, endpoint security, backup systems, VPN, and network infrastructure.
  • Manage user lifecycle (onboarding/offboarding, permissions, account administration).
  • Deploy and support laptops, desktops, mobile devices, and peripherals.
  • Perform patching, upgrades, refresh cycles, and routine system maintenance.
  • Monitor system performance, security, and backups.
  • Maintain accurate documentation of configurations and procedures.
  • Ensure compliance with internal IT policies and change management processes.

2. SUPPORT & SERVICE MANAGEMENT

  • Serve as primary internal IT support resource (Tier 1–3).
  • Manage ticket intake, resolution, documentation, and escalation.
  • Provide professional support to employees at all levels.
  • Identify and reduce recurring technical issues.
  • Provide occasional after-hours support as needed.
  • Technology Strategy & Innovation
  • Develop and maintain an internal technology roadmap aligned with company goals.
  • Research emerging tools, automation platforms, and AI solutions.
  • Identify operational inefficiencies and propose technology-driven improvements.
  • Lead pilot programs and proof-of-concept initiatives.
  • Evaluate solutions based on ROI, usability, scalability, and security.
  • Present recommendations to leadership and support organization-wide adoption.
  • Track and report measurable outcomes from innovation initiatives.

3. SUCCESS MEASURES

  • Stable and secure internal IT environment
  • Timely issue resolution and high employee satisfaction
  • Reduction in recurring support issues
  • Successful rollout and adoption of new technologies
  • Measurable operational improvements


ADDITIONAL RESPONSIBILITIES:

  • Adhere to departmental policies for reporting and managing requests and change control
  • Maintain daily timesheet and expense report entries and submit them accurately and timely
  • Other duties as required


Requirements:

TECHNICAL SKILLS & EXPERIENCE:

Strong working knowledge of:

  • Microsoft Windows Server
  • Microsoft Active Directory (AD, DNS, Group Policy)
  • Microsoft 365 & Exchange
  • Microsoft Intune
  • Windows Desktop OS
  • VPN and remote access solutions
  • Endpoint security platforms
  • Backup and disaster recovery systems
  • Wi-Fi and LAN networking fundamentals
  • HP and Dell hardware environments
  • Understanding of internet architecture and mail flow

Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred.


SOFT SKILLS & COMPENTENCIES:

  • Strong technical troubleshooting skills
  • Organized and process-oriented
  • Clear communicator
  • Strategic thinker with hands-on execution ability
  • Independent, accountable, and collaborative


EDUCATION & QUALIFICATIONS:

Qualifications

  • 3–5+ years of progressive IT experience
  • Strong systems administration background
  • Experience supporting Microsoft 365 and Windows environments
  • Experience implementing or evaluating new technologies preferred
  • Associate or Bachelor’s degree in IT-related field preferred

Preferred Certifications:

CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent


WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

  • Primarily office-based work using standard computer equipment
  • Ability to remain calm and effective during time-sensitive situations
  • Occasional evening or weekend work as needed
  • Valid driver’s license and reliable transportation



Compensation details: 33.63-43.27 Hourly Wage


PI68b8559c23de-38003-39935738

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