ZipRecruiter

Log In

2

Remote It Service Desk Supervisor Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

This position is fully remote, however, on limited occasion there may be a requirement to meet in ... Associates degree in computer science, information technology, or a related field Bachelors degree ...

Keenfinity

Commercial IT Product Owner

Fairport, NY · Remote

... Remote Security Manger app. ​Fairport, NY is the headquarters for the Radionix sales & marketing ... Self-service portal, account portal, partner/customer access * Customer experience, self-service ...

New

Keenfinity

Commercial IT Product Owner

Fairport, NY · Remote

... Remote Security Manger app. Fairport, NY is the headquarters for the Radionix sales & marketing ... Self-service portal, account portal, partner/customer access * Customer experience, self-service ...

New

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · On-site +1

$90K - $140K/yr

Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of ... Hands-on experience with Sales Cloud and Service Cloud, including Flow automation, opportunity ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of ... Hands-on experience with Sales Cloud and Service Cloud, including Flow automation, opportunity ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Bachelor's degree in Computer Science, Information Technology, or a related field. * 5+ years of ... Hands-on experience with Sales Cloud and Service Cloud, including Flow automation, opportunity ...

Athena

LCSW Clinical Supervisor - Remote

Rochester, NY · Remote

$60 - $65/hr

We provide both in-person and telehealth services for our clients and offer a competitive fee-for ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

next page

Showing results 1-20

All JobsIt Service Desk Supervisor JobsRemote It Service Desk Supervisor JobsRemote It Service Desk Supervisor Jobs in Rochester, NY

Remote It Service Desk Supervisor information

See Rochester, NY salary details

$36K

$93.3K

$154.9K

How much do remote it service desk supervisor jobs pay per year?

As of Aug 31, 2026, the average yearly pay for remote it service desk supervisor in Rochester, NY is $93,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $111,000.00 per year, depending on experience, location, and employer.

What does a remote IT service desk supervisor do?

A Remote IT Service Desk Supervisor oversees a team of IT support professionals who provide technical assistance to users, typically from a remote location. Their responsibilities include managing ticket workflows, ensuring high-quality customer service, mentoring staff, and monitoring performance metrics. They also collaborate with other IT departments to resolve complex issues and implement process improvements. Effective communication and leadership skills are essential for this role, as supervisors must coordinate a distributed team and maintain service standards.

What are the key skills and qualifications needed to thrive as a remote IT service desk supervisor?

To thrive as a Remote IT Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and leadership, typically with a bachelor's degree in information technology or a related field and relevant experience. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Strong communication, problem-solving, and team management skills help drive performance and foster a supportive virtual work environment. These abilities ensure efficient service delivery, high customer satisfaction, and effective management of remote teams.

What are some common challenges faced by a remote IT service desk supervisor, and how can they be effectively managed?

A Remote IT Service Desk Supervisor often encounters challenges such as managing team performance across different time zones, ensuring consistent communication, and maintaining team morale without in-person interactions. Effective strategies include setting clear expectations, leveraging collaboration tools, conducting regular virtual check-ins, and fostering an inclusive team culture. Additionally, implementing robust training programs and tracking key performance metrics can help supervisors proactively address issues and support both team and organizational goals.

What is the difference between Remote It Service Desk Supervisor vs Remote It Support Specialist?

AspectRemote It Service Desk SupervisorRemote It Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified, HDI Support Center
Work EnvironmentSupervisory role overseeing support teams remotelyProviding technical support directly to end-users remotely
ResponsibilitiesManaging support tickets, team coordination, quality assuranceTroubleshooting hardware/software issues, user assistance

The Remote It Service Desk Supervisor focuses on overseeing support teams and ensuring service quality, while the Remote It Support Specialist handles direct technical support tasks. Both roles require relevant certifications and are common in remote IT support environments, but differ mainly in scope and responsibilities.

What are popular job titles related to Remote It Service Desk Supervisor jobs in Rochester, NY?

For Remote It Service Desk Supervisor jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote It Service Desk Supervisor jobs in Rochester, NY look for?

The top searched job categories for Remote It Service Desk Supervisor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote It Service Desk Supervisor jobs?

Cities near Rochester, NY with the most Remote It Service Desk Supervisor job openings:

Remote It Service Desk Supervisor jobs near you
Infographic showing various Remote It Service Desk Supervisor job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $93,258 per year, or $44.8 per hour.

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY • Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.

Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!

$25.00 - $28.85 Hourly

Apply