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Remote It Service Desk Supervisor Jobs in Rochester, NY

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Oracle CPQ Engineer - Remote

Rochester, NY · Remote

Experience working in a consulting or professional services environment supporting external clients ... Bachelor's degree in Computer Science, Information Systems, Business, or equivalent experience. Why ...

CaterTrax

Chief Technology Officer

Rochester, NY · On-site +1

... and information security. The CTO is a strategic leader who bridges business objectives with ... The company is hybrid but qualified remote applicants are encouraged to apply. ESSENTIAL DUTIES AND ...

micro1 AI

Senior Counsel - Remote

Rochester, NY · Remote

$140 - $400/hr

... a collaborative, technology-driven environment. Scope of Work * Conduct comprehensive legal ... information is utilized. * Draft, review, and edit legal content, including memoranda, opinions ...

Talkiatry

Psychiatrist (Remote)

Rochester, NY · Remote

$325K - $375K/yr

Technology package provided What we're looking for: * Board-certified or board-eligible ... For more information on E-Verify, please visit the following: EVerify Participation & IER Right to ...

micro1 AI

Senior Legal Consultant - Remote

Rochester, NY · Remote

$140 - $400/hr

... a collaborative, technology-driven environment. Scope of Work * Conduct comprehensive legal ... information is utilized. * Draft, review, and edit legal content, including memoranda, opinions ...

Deloitte

Epic Denials Management Operator

Rochester, NY · Remote

$17.75 - $23.75/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

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All JobsIt Service Desk Supervisor JobsRemote It Service Desk Supervisor JobsRemote It Service Desk Supervisor Jobs in Rochester, NY

Remote It Service Desk Supervisor information

See Rochester, NY salary details

$36K

$93.3K

$154.9K

How much do remote it service desk supervisor jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote it service desk supervisor in Rochester, NY is $93,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,100.00 and $111,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a remote IT service desk supervisor, and how can they be effectively managed?

A Remote IT Service Desk Supervisor often encounters challenges such as managing team performance across different time zones, ensuring consistent communication, and maintaining team morale without in-person interactions. Effective strategies include setting clear expectations, leveraging collaboration tools, conducting regular virtual check-ins, and fostering an inclusive team culture. Additionally, implementing robust training programs and tracking key performance metrics can help supervisors proactively address issues and support both team and organizational goals.

What does a remote IT service desk supervisor do?

A Remote IT Service Desk Supervisor oversees a team of IT support professionals who provide technical assistance to users, typically from a remote location. Their responsibilities include managing ticket workflows, ensuring high-quality customer service, mentoring staff, and monitoring performance metrics. They also collaborate with other IT departments to resolve complex issues and implement process improvements. Effective communication and leadership skills are essential for this role, as supervisors must coordinate a distributed team and maintain service standards.

What are the key skills and qualifications needed to thrive as a remote IT service desk supervisor?

To thrive as a Remote IT Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and leadership, typically with a bachelor's degree in information technology or a related field and relevant experience. Familiarity with ticketing systems like ServiceNow, remote support tools, and ITIL certifications are commonly required. Strong communication, problem-solving, and team management skills help drive performance and foster a supportive virtual work environment. These abilities ensure efficient service delivery, high customer satisfaction, and effective management of remote teams.

What is the difference between Remote It Service Desk Supervisor vs Remote It Support Specialist?

AspectRemote It Service Desk SupervisorRemote It Support Specialist
CertificationsITIL, CompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified, HDI Support Center
Work EnvironmentSupervisory role overseeing support teams remotelyProviding technical support directly to end-users remotely
ResponsibilitiesManaging support tickets, team coordination, quality assuranceTroubleshooting hardware/software issues, user assistance

The Remote It Service Desk Supervisor focuses on overseeing support teams and ensuring service quality, while the Remote It Support Specialist handles direct technical support tasks. Both roles require relevant certifications and are common in remote IT support environments, but differ mainly in scope and responsibilities.

What are popular job titles related to Remote It Service Desk Supervisor jobs in Rochester, NY? For Remote It Service Desk Supervisor jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote It Service Desk Supervisor jobs in Rochester, NY look for? The top searched job categories for Remote It Service Desk Supervisor jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote It Service Desk Supervisor jobs? Cities near Rochester, NY with the most Remote It Service Desk Supervisor job openings:
Remote It Service Desk Supervisor jobs near you
Infographic showing various Remote It Service Desk Supervisor job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $93,258 per year, or $44.8 per hour.

Business Development Executive (Remote - US Based)

Sutherland

Rochester, NY • On-site, Remote

Full-time

Re-posted 25 days ago

Job description

Company Description
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.
Sutherland
Digital Outcomes.
Job Description
The Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients.
KEY RESPONSIBILITIES:
  • Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting.
  • Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure.
  • Consultative Solution Selling: Position Sutherland's digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges.
  • Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions.
  • Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas.
  • Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies.
  • Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions.
  • Operational Excellence: Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates.

Qualifications
A. Education & Experience
  • Bachelor's or master's degree in business, Data Science, Technology, or related field.
  • Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment.
  • Familiarity with BPO, IT services, or enterprise solutions preferred.

B. Critical Competencies
  • Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms.
  • Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies.
  • Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases.
  • Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends.
  • Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics.
  • Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly.
  • Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration.
  • Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers.

Key Result Areas (KRAs):
Measure of Success
  • Pipeline Growth & Health;
    • Growth in qualified opportunities across all services
  • Revenue Generation;
    • New revenue from digital transformation deals, ACV/TCV targets
  • Lead Conversion Rates;
    • Qualified leads, lead-to-opportunity, and opportunity-to-close conversion rates
  • Consultative Sales Impact;
    • Number of consultative engagements and business cases developed
  • CxO-Level Engagements;
    • Number of strategic, executive-level conversations initiated
  • Market Positioning & Thought Leadership;
    • Participation in industry events, publications, and content contributions
  • Sales Cycle Optimization;
    • Reduction in average deal closure time and dwell time within pipeline stages
  • Operational Efficiency;
    • Proposal-to-win ratio improvements, adherence to pipeline progression KPIs
  • Client Retention & Expansion;
    • Growth in upsell/cross-sell opportunities within existing accounts

Additional Information
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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