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Weekend Helpdesk Jobs in Rochester, NY (NOW HIRING)

HelpDesk Suupport

Rochester, NY

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training.

Junior Associate, Compliance HelpDesk

Rochester, NY ยท On-site

$18.25 - $24.75/hr

Responding to Compliance HelpDesk support requests through phone, chat, and other support tools * Guiding callers through policy requirements and mandatory procedures * Documenting and maintaining ...

IT Helpdesk Technician

Rochester, NY ยท On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...

IT Helpdesk Technician

Rochester, NY ยท On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...

IT Helpdesk Technician

Rochester, NY ยท On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...

... Weekends), Help desk support, Support, Windows, Microsoft, It support, Office 365, Servicenow, Ticketing system, Application support, Technical support Top Skills Details Outlook, MS Office, XP, 7, ...

... Weekends), Help desk support, Support, Windows, Microsoft, It support, Office 365, Servicenow, Ticketing system, Application support, Technical support Top Skills Details Outlook, MS Office, XP, 7, ...

Electrician - Helper

Brockport, NY ยท On-site

$18 - $25/hr

Help electricians by performing duties such as using, supplying, or holding materials or tools, and ... Ability to work overtime, early starts, nights, weekends, and holidays. * Must be able to commute ...

Electrician - Helper

Brockport, NY ยท On-site

$18 - $25/hr

Help electricians by performing duties such as using, supplying, or holding materials or tools, and ... Ability to work overtime, early starts, nights, weekends, and holidays. * Must be able to commute ...

Help electricians by performing duties such as using, supplying, or holding materials or tools, and ... Ability to work overtime, early starts, nights, weekends, and holidays. * Must be able to commute ...

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Weekend Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do weekend helpdesk jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for weekend helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a Weekend Helpdesk job?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the Weekend Helpdesk position, and why are they important?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by Weekend Helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What are popular job titles related to Weekend Helpdesk jobs in Rochester, NY? For Weekend Helpdesk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Helpdesk jobs in Rochester, NY look for? The top searched job categories for Weekend Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Helpdesk jobs? Cities near Rochester, NY with the most Weekend Helpdesk job openings:
Infographic showing various Weekend Helpdesk job openings in Rochester, NY as of June 2026, with employment types broken down into 3% As Needed, 6% Full Time, 79% Part Time, 1% Temporary, 10% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.
Helpdesk Analyst

$40K - $55K/yr

Other

Posted 10 days ago


Job description

Overview
Help Desk Administrator
Compensation depends on expereince: Range from $40k-$55k
Position Objective:
The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.
Duties & Responsibilities:
  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:
  • Strong technical skills with PC's
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:
  • PC, printer, telephone, fax machine, copier, and other office equipment.