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Helpdesk Associate Jobs in Rochester, NY (NOW HIRING)

Express

Sales Associate

Victor, NY · On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate

Victor, NY · On-site

$13.50 - $18.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Express

Sales Associate Keyholder

Victor, NY · On-site

$14.50 - $16.25/hr

Demonstrated collaborative skills and ability to work well within a team Benefits and Compensation PHOENIX offers a range of benefits to help protect full-time associate's health and long-term ...

Livingston Associates

Production Associate

Macedon, NY · On-site

$18 - $18.50/hr

Our innovative products and value-added services help organizations across every industry improve communication, scheduling, performance, and workplace safety. We are seeking Production Associates to ...

Carmax

Supply Associate

Pittsford, NY · On-site

$19.43 - $27.09/hr

Position Overview As a Flow Inventory Associate, you'll play a critical role in maintaining CarMax ... Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency ...

Carmax

Supply Associate

West Henrietta, NY · On-site

$19.43 - $27.09/hr

Position Overview As a Flow Inventory Associate, you'll play a critical role in maintaining CarMax ... Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency ...

Carmax

Supply Associate

Rochester, NY · On-site

$19.43 - $27.09/hr

Position Overview As a Flow Inventory Associate, you'll play a critical role in maintaining CarMax ... Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency ...

Carmax

Supply Associate

Henrietta, NY · On-site

$19.43 - $27.09/hr

Position Overview As a Flow Inventory Associate, you'll play a critical role in maintaining CarMax ... Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency ...

Carmax

Supply Associate

Penfield, NY · On-site

$19.43 - $27.09/hr

Position Overview As a Flow Inventory Associate, you'll play a critical role in maintaining CarMax ... Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency ...

Carmax

Supply Associate

North Greece, NY · On-site

$19.43 - $27.09/hr

Position Overview As a Flow Inventory Associate, you'll play a critical role in maintaining CarMax ... Join a team that values integrity, innovation, and teamwork, and help us deliver the transparency ...

Ross Stores, Inc

Retail Associate

Rochester, NY · On-site

$15 - $17.25/hr

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS:

Ross Stores

Retail Associate

Victor, NY · On-site

$14.50 - $16.75/hr

The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS:

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All JobsHelpdesk Associate JobsHelpdesk Associate Jobs in Rochester, NY

Helpdesk Associate information

See Rochester, NY salary details

$14

$21

$32

How much do helpdesk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for helpdesk associate in Rochester, NY is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Associate vs Customer Support Specialist?

AspectHelpdesk AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications like CompTIA A+High school diploma; certifications like Customer Service Certification can be a plus
Work EnvironmentIT support centers, corporate offices, remoteCall centers, retail, online support platforms
Employer & Industry UsageIT companies, tech support firms, corporate IT departmentsRetail, e-commerce, service industries
Common Search & Comparison IntentHelpdesk Associate vs Customer Support Specialist

Helpdesk Associates primarily focus on technical support, troubleshooting hardware and software issues within IT environments. Customer Support Specialists handle a broader range of customer inquiries, including product information and service issues, often in retail or service sectors. While both roles require strong communication skills, Helpdesk Associates need technical knowledge, whereas Customer Support Specialists emphasize customer service skills.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk Associate jobs? Cities near Rochester, NY with the most Helpdesk Associate job openings:
Helpdesk Associate jobs near you
Infographic showing various Helpdesk Associate job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,053 per year, or $21.2 per hour.

Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY • On-site

$40K - $55K/yr

Contractor

Re-posted 23 days ago

Job description

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC’s
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.

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