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Entry Level Helpdesk Jobs in Rochester, NY (NOW HIRING)

... to help us get our low-mileage, late-model cars ready for our customers: * Entry-Level Auto ... Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or ...

... to help us get our low-mileage, late-model cars ready for our customers: * Entry-Level Auto ... Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or ...

... to help us get our low-mileage, late-model cars ready for our customers: * Entry-Level Auto ... Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or ...

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 ... entry-level roles. As part of our team and the broader Renuity organization, you'll have the ...

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 ... entry-level roles. As part of our team and the broader Renuity organization, you'll have the ...

We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 ... entry-level roles. As part of our team and the broader Renuity organization, you'll have the ...

Help prepare classroom projects and materials that inspire and motivate students. * Deliver direct ... Whether you're starting your career, retired, or looking for a change, this is a great entry-level ...

Help prepare classroom projects and materials that inspire and motivate students. * Deliver direct ... Whether you're starting your career, retired, or looking for a change, this is a great entry-level ...

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

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Entry Level Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do entry level helpdesk jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level helpdesk in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Helpdesk jobs? Cities near Rochester, NY with the most Entry Level Helpdesk job openings:
Entry-Level Auto Technician

Entry-Level Auto Technician

Carvana

Batavia, NY

$18 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago


Carvana rating

6.7

Company rating: 6.7 out of 10

Based on 259 frontline employees who took The Breakroom Quiz

197th of 710 rated retailers


Job description

We're looking for Automotive Mechanics with a minimum of 6 months of professional automotive repair experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.
As an Entry-Level Technician, you'll be expected to perform light maintenance, fluid checks, and/or conduct the initial inspection on our vehicles to look for any imperfections or repairs that may be needed throughout the reconditioning process.
At Carvana, you'll receive a competitive wage and amazing perks – including a 401(k) with Carvana match and even a vehicle purchase discount – all while using state of the art tools in one of our high-tech Inspection Centers (click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company.


Other perks of the Job

  • 100% company-paid healthcare premiums
  • Generous paid-time off and your birthday is a holiday!
  • ASE and tool reimbursement programs
  • Tuition reimbursement and student loan repayment

Starting Pay: $18 - $20 hourly

Schedule:

We do everything we can to deliver an exceptional customer experience, and that includes delivering great vehicles when expected. If we're in a pinch, mandatory overtime is one way in which we can follow-through on this commitment to our customers. We're looking for team players who are all in on our mission and are able to work mandatory overtime based on our business needs.


How To Get Started
Join the Carvana team by applying on this page, or call one of our recruiters by phone at (888) 508-4749, Monday through Friday, between 6 AM and 4 PM MST.


Not a match for this role?
We have a variety of Technician roles in our Inspection Centers, depending on your level of experience - take a look below to see what you'll be doing to help us get our low-mileage, late-model cars ready for our customers:

  • Entry-Level Auto Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or conduct the initial inspection on our vehicles to look for any imperfections or repairs that may be needed throughout the reconditioning process.
  • Brake and Tire Technician (min 1 year professional experience): perform light maintenance or repairs, including changing brakes and tires
  • Mid-Level (Mechanical Repair / Build / General) Technician (min 3 years of professional experience): perform light to medium automotive repairs and minimal diagnostics on our vehicles
  • Experienced Technician (min 5 years of professional experience): perform extensive repairs and heavy engine work, as well as advanced vehicle diagnostics on all makes and models, including electric and hybrid vehicles

We also have a variety of other automotive roles available in one of our 18 locations across the country – take a look at our Careers site to apply for one of the following roles:

  • Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) roles
  • Auto Technician/Mechanic roles: Lube and Oil, Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician roles
  • Entry-Level roles: Detailing, Inventory Associate (Car Porters), Photo, Parts Associate, Inspection, and Coordinator/Administrator roles

General qualifications and requirements

  • Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently
  • Must be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) check
  • An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
  • Use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment

About Carvana
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period.
To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website.
Think you've got what it takes to join our team? Apply today!
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.


What Carvana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Carvana logo

About Carvana

Sourced by ZipRecruiter

At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world - the $1T per year U.S. car market (yes, that's $Trillion with a "T").

Industry

Automobile dealers

Company size

5,001 - 10,000 Employees

Headquarters location

Tempe, AZ, US

Year founded

2011