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Helpdesk Manager Jobs in Rochester, NY (NOW HIRING)

Stem Xpert

HelpDesk Suupport

Rochester, NY

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training.

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all ...

New

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all ...

Graham Manufacturing

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Description Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...

XLI Manufacturing LLC

Office Manager

Gates, NY · On-site

$25 - $30/hr

Help manage payroll documentation and timekeeping records. Project Management Support * Provide administrative assistance to project teams, including tracking deliverables, timelines, and resource ...

XLI Manufacturing, LLC

Office Manager

Rochester, NY · On-site

$25 - $30/hr

Help manage payroll documentation and timekeeping records. Project Management Support * Provide administrative assistance to project teams, including tracking deliverables, timelines, and resource ...

XLI Manufacturing LLC

Office Manager

Rochester, NY

$25 - $30/hr

Help manage payroll documentation and timekeeping records. Project Management Support * Provide administrative assistance to project teams, including tracking deliverables, timelines, and resource ...

XLI Manufacturing LLC

Office Manager

Rochester, NY · On-site

$25 - $30/hr

Help manage payroll documentation and timekeeping records. Project Management Support * Provide administrative assistance to project teams, including tracking deliverables, timelines, and resource ...

XLI Manufacturing LLC

Office Manager

Rochester, NY

$25 - $30/hr

Help manage payroll documentation and timekeeping records. Project Management Support * Provide administrative assistance to project teams, including tracking deliverables, timelines, and resource ...

Casella Waste Systems, Inc.

Helper

Rochester, NY · On-site

$18 - $19/hr

Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Rochester, NY · On-site

$18 - $19/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

Casella Waste Systems, Inc.

Helper

Rochester, NY

$18 - $19/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Rochester, NY

Helpdesk Manager information

See Rochester, NY salary details

$37.2K

$83.2K

$123.6K

How much do helpdesk manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for helpdesk manager in Rochester, NY is $83,171.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $99,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk Manager jobs? Cities near Rochester, NY with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 80% Full Time, 15% Part Time, 2% Contract, and 2% Summer. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $83,171 per year, or $40 per hour.
Helpdesk Analyst

Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY • On-site

$40K - $55K/yr

Other

Re-posted 26 days ago

Job description

Overview
Help Desk Administrator
Compensation depends on expereince: Range from $40k-$55k
Position Objective:
The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.
Duties & Responsibilities:
  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:
  • Strong technical skills with PC's
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:
  • PC, printer, telephone, fax machine, copier, and other office equipment.

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