IT Support Analyst
Rochester, NY · On-site
Responsibilities : • Coordinates software and hardware implementation plans. • Oversees tasks as directed by the IT Helpdesk Manager. • Installs hardware and peripheral computer components. • ...
IT Support Analyst
Rochester, NY · On-site
Responsibilities : • Coordinates software and hardware implementation plans. • Oversees tasks as directed by the IT Helpdesk Manager. • Installs hardware and peripheral computer components. • ...
Helpdesk Analyst
Rochester, NY · On-site
$40K - $55K/yr
Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position ... She/he will interface with all departments and all levels of management on a daily basis. Duties ...
Helpdesk Analyst
Rochester, NY · On-site
$40K - $55K/yr
Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position ... She/he will interface with all departments and all levels of management on a daily basis. Duties ...
Helpdesk Analyst
Rochester, NY · On-site
$40K - $55K/yr
Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position Objective ... She/he will interface with all departments and all levels of management on a daily basis. Duties ...
Helpdesk Analyst
Rochester, NY · On-site
$40K - $55K/yr
Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position Objective ... She/he will interface with all departments and all levels of management on a daily basis. Duties ...
Helpdesk Analyst
$40K - $55K/yr
Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position ... She/he will interface with all departments and all levels of management on a daily basis. Duties ...
Helpdesk Analyst
$40K - $55K/yr
Overview Help Desk Administrator Compensation depends on expereince: Range from $40k-$55k Position ... She/he will interface with all departments and all levels of management on a daily basis. Duties ...
Management: Aligns the right work with the right people; delegates tasks according to people's strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff ...
Management: Aligns the right work with the right people; delegates tasks according to people's strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff ...
Management: Aligns the right work with the right people; delegates tasks according to people's strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff ...
Management: Aligns the right work with the right people; delegates tasks according to people's strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff ...
HelpDesk Suupport
$19.75 - $26.75/hr
Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training.
HelpDesk Suupport
$19.75 - $26.75/hr
Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training.
Help Desk Manager
$50 - $65/hr
Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead a large enterprise IT support team within a fast-paced university environment. This role will ...
Help Desk Manager
$50 - $65/hr
Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead a large enterprise IT support team within a fast-paced university environment. This role will ...
Help Desk Manager
$50 - $65/hr
Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead a large enterprise IT support team within a fast-paced university environment. This role will ...
Quick apply
Help Desk Manager
$50 - $65/hr
Help Desk Manager (On-Site - Rochester, NY) We are seeking an experienced Help Desk Manager to lead a large enterprise IT support team within a fast-paced university environment. This role will ...
Junior Associate, Compliance HelpDesk
$18.25 - $24.75/hr
Providing backup support for other services managed by the Compliance HelpDesk A successful candidate would possess these skills: * Effective written and verbal communication skills * Customer ...
Junior Associate, Compliance HelpDesk
$18.25 - $24.75/hr
Providing backup support for other services managed by the Compliance HelpDesk A successful candidate would possess these skills: * Effective written and verbal communication skills * Customer ...
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related ...
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related ...
IT HELPDESK TECHNICIAN
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related ...
IT HELPDESK TECHNICIAN
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related ...
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related ...
Quick apply
IT HELPDESK TECHNICIAN
Rochester, NY · On-site
$21.55 - $22.76/hr
Jordan Health is now seeking an IT Helpdesk Technician who, under the guidance of the IT Systems Manager, is primarily responsible for serving as the primary point of contact for all IT-related ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...
IT Helpdesk Technician
Rochester, NY · On-site
$40K - $60K/yr
Maintain Help Desk queue on a daily basis * Interaction and communication with all end users * Setup and configuration of newly hired employee's * Install, maintain and support workstations, laptops ...
Business Manager
$82K - $124K/yr
Work with corporate departments to help manage A R, Suppliers, Marketing Programs and Quality standards. (Measure by P&L Results) * Performs other duties as assigned. Job Specific Requirements:
Business Manager
$82K - $124K/yr
Work with corporate departments to help manage A R, Suppliers, Marketing Programs and Quality standards. (Measure by P&L Results) * Performs other duties as assigned. Job Specific Requirements:
Helper
Newark, NY · On-site
$18 - $20/hr
Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...
Quick apply
Helper
Newark, NY · On-site
$18 - $20/hr
Overview The Helper performs duties and operations to assist driver's complete customer routes with ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...
Business Manager
Rochester, NY · On-site
$39.90 - $59.84/hr
Work with corporate departments to help manage A R, Suppliers, Marketing Programs and Quality standards. (Measure by P&L Results) * Performs other duties as assigned. Job Specific Requirements:
Business Manager
Rochester, NY · On-site
$39.90 - $59.84/hr
Work with corporate departments to help manage A R, Suppliers, Marketing Programs and Quality standards. (Measure by P&L Results) * Performs other duties as assigned. Job Specific Requirements:
Helper
$18 - $20/hr
Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...
Helper
$18 - $20/hr
Position Summary The Helper performs duties and operations to assist driver's complete customer ... Excellent verbal and written communication skills, outstanding relationship management skills, and ...
Helpdesk Manager information
See Rochester, NY salary details
$37K - $44.8K
1% of jobs
$44.8K - $52.6K
6% of jobs
$52.6K - $60.4K
8% of jobs
$66.1K is the 25th percentile. Wages below this are outliers.
$60.4K - $68.2K
13% of jobs
$68.2K - $76K
14% of jobs
The median wage is $79.7K / yr.
$76K - $83.8K
17% of jobs
$83.8K - $91.6K
13% of jobs
$94.8K is the 75th percentile. Wages above this are outliers.
$91.6K - $99.4K
8% of jobs
$99.4K - $107.2K
7% of jobs
$107.2K - $115K
7% of jobs
$115K - $122.8K
5% of jobs
$37K
$82.7K
$122.8K
How much do helpdesk manager jobs pay per year?
As of Jun 23, 2026, the average yearly pay for helpdesk manager in Rochester, NY is $82,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?
To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.
Is help desk one or two words?
The term 'help desk' is typically written as two words in the context of IT support roles. Helpdesk Manager is a common job title, and using two words aligns with industry standards for describing support services and related positions.
What does a Helpdesk Manager do?
A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.
What does a helpdesk do?
A helpdesk manages technical support for users by troubleshooting hardware, software, and network issues. Helpdesk staff often use ticketing systems and require strong communication skills to resolve problems efficiently and may hold certifications like CompTIA A+.
Which is correct, helpdesk or help desk?
For a Helpdesk Manager role, the correct term is typically written as two words: 'help desk.' However, 'helpdesk' as a single word is also widely used in the industry and accepted in some organizations. Consistency within a company's documentation or branding is often the deciding factor.
What is the difference between Helpdesk Manager vs IT Support Specialist?
| Aspect | Helpdesk Manager | IT Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree in IT or related field, certifications like HDI Support Center Manager | Associate's or Bachelor's degree, certifications like CompTIA A+ |
| Work Environment | Oversees helpdesk teams, manages support processes | Provides technical support directly to users |
| Employer & Industry Usage | Common in large organizations, IT departments | Found in various industries, including corporate, healthcare, education |
The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.
What are some common challenges faced by Helpdesk Managers, and how can they be addressed?
Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
Do you need a degree for IT helpdesk?
Helpdesk managers and technicians typically do not require a formal degree but benefit from certifications like CompTIA A+ or Network+ and strong technical skills. Employers often prioritize relevant experience, problem-solving abilities, and knowledge of helpdesk software over formal education.
What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk Manager jobs? Cities near Rochester, NY with the most Helpdesk Manager job openings:
Transcat rating
8.9
Based on 17 frontline employees who took The Breakroom Quiz
10th of 103 rated laboratories
Job description
Job Summary:
Transcat is a leading calibration and compliance services provider in North America, dedicated to delivering quality service across various industries. The IT Support Analyst role involves installing and supporting hardware and software systems, providing technical assistance and training to users, and ensuring the operational efficiency of critical systems.
Responsibilities:
• Coordinates software and hardware implementation plans.
• Oversees tasks as directed by the IT Helpdesk Manager.
• Installs hardware and peripheral computer components.
• Supports the Infrastructure department in maintaining network equipment.
• Monitors business critical systems and takes corrective action to ensure system up time.
• Loads specified software packages such as operating systems, word processing, database, or spreadsheet or business applicable programs into computer.
• Monitors telephone systems. Implements changes to system configurations to meet business requirements including; adds, moves, and changes.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with IT Helpdesk Manager.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is caused by hardware or software.
• Logs and tracks calls and maintains history records and related problem documentation.
• Trains users on software and hardware.
• Other duties as directed.
Qualifications:
Required:
• The knowledge of Microsoft Office software (Outlook, Word, Excel, etc.)
• The knowledge of the following Operating systems; Windows
• The knowledge of basic networking best practices
• Organizational skills
• The ability to learn and understand new hardware and software
• The ability to work in a team environment
• The ability to make a technical problem/solution make sense to a non-technical person
• A minimum of an associate degree from a college or university and two to five years related experience and/or training or equivalent combination of education and experience.
Preferred:
• Knowledge of database software and project management software
• Knowledge of Helpdesk software
• Knowledge of the following Operating systems; OS400, Linux, Windows Server, macOS, IOS, and Android platforms
Company:
Transcat is a provider of accredited calibration, repair, inspection and compliance services including analytical instrument. Founded in 1964, the company is headquartered in Rochester, USA, with a team of 501-1000 employees. The company is currently Late Stage.
Transcat is a leading calibration and compliance services provider in North America, dedicated to delivering quality service across various industries. The IT Support Analyst role involves installing and supporting hardware and software systems, providing technical assistance and training to users, and ensuring the operational efficiency of critical systems.
Responsibilities:
• Coordinates software and hardware implementation plans.
• Oversees tasks as directed by the IT Helpdesk Manager.
• Installs hardware and peripheral computer components.
• Supports the Infrastructure department in maintaining network equipment.
• Monitors business critical systems and takes corrective action to ensure system up time.
• Loads specified software packages such as operating systems, word processing, database, or spreadsheet or business applicable programs into computer.
• Monitors telephone systems. Implements changes to system configurations to meet business requirements including; adds, moves, and changes.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Recommends or performs minor remedial actions to correct problems.
• Coordinates activities with IT Helpdesk Manager.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Interviews users to collect information about problems and leads user through diagnostic procedures to determine source of error.
• Determines whether problem is caused by hardware or software.
• Logs and tracks calls and maintains history records and related problem documentation.
• Trains users on software and hardware.
• Other duties as directed.
Qualifications:
Required:
• The knowledge of Microsoft Office software (Outlook, Word, Excel, etc.)
• The knowledge of the following Operating systems; Windows
• The knowledge of basic networking best practices
• Organizational skills
• The ability to learn and understand new hardware and software
• The ability to work in a team environment
• The ability to make a technical problem/solution make sense to a non-technical person
• A minimum of an associate degree from a college or university and two to five years related experience and/or training or equivalent combination of education and experience.
Preferred:
• Knowledge of database software and project management software
• Knowledge of Helpdesk software
• Knowledge of the following Operating systems; OS400, Linux, Windows Server, macOS, IOS, and Android platforms
Company:
Transcat is a provider of accredited calibration, repair, inspection and compliance services including analytical instrument. Founded in 1964, the company is headquartered in Rochester, USA, with a team of 501-1000 employees. The company is currently Late Stage.
About Transcat
Sourced by ZipRecruiter
Industry
Computer and electronic product manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Rochester, NY, US
Year founded
1964