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Helpdesk Manager Jobs in Rochester, NY (NOW HIRING)

Carrols Corporation

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Webster, NY · On-site

$13.75 - $17.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager - NY

Victor, NY · On-site

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager - NY

Greece, NY · On-site

$14.25 - $18/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Irondequoit, NY

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager - NY

Irondequoit, NY

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Newark, NY · On-site

$15 - $19/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Williamson, NY · On-site

$14.75 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager - NY

Rochester, NY

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Geneseo, NY

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager - NY

Geneseo, NY

$14.50 - $18.25/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager - NY

Rochester, NY · On-site

$14.50 - $18.50/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Burger King

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

Carrols Corporation

Shift Manager - NY

Rochester, NY · On-site

$14.75 - $18.75/hr

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention ...

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Helpdesk Manager information

See Rochester, NY salary details

$37K

$82.7K

$122.8K

How much do helpdesk manager jobs pay per year?

As of May 28, 2026, the average yearly pay for helpdesk manager in Rochester, NY is $82,665.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Helpdesk Manager jobs? Cities near Rochester, NY with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 4% Full Time, 85% Part Time, 4% Temporary, and 7% Contract. Highlights an 68% Physical, and 32% Remote job distribution, with an average salary of $82,665 per year, or $39.7 per hour.
Shift Manager - NY

Shift Manager - NY

Carrols Corporation

Rochester, NY • On-site

$14.75 - $18.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Carrols Restaurant Group rating

4.9

Company rating: 4.9 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

63rd of 104 rated fast food restaurants

Job description

Burger King Hourly Shift Coordinator

Bring the flavor. Bring the fire. Lead the way.

Welcome to the Flame-Grilled Life

At Burger King, our Hourly Shift Coordinators are the leaders who set the tone for every shift. You're responsible for delivering a smooth operation, strong team performance, and an exceptional guest experience - every time the doors open.

In this role, you'll lead Team Members during your assigned shifts, ensuring food quality, service speed, cleanliness, and safety standards are consistently met. You'll coach in the moment, solve problems quickly, and keep the team focused, motivated, and accountable.

Working under the direction of the Restaurant General Manager (RGM) and Assistant Manager (AM), you'll take ownership of shift execution and help drive results through strong communication, attention to detail, and leading by example.

If you're dependable, confident in making decisions, and ready to step into an entry-level leadership role in a fast-paced environment, this is your opportunity to grow.

What You'll Do

  • Create great guest experiences by guiding the team to deliver accurate, fast, friendly service in a clean environment
  • Coach and motivate the crew by offering feedback, supporting development, and keeping everyone energized throughout the shift
  • Lead shift operations by executing the shift plan, upholding BK standards, directing workflow, and stepping in wherever needed
  • Support profitability by following cash control procedures, helping manage inventory, and receiving truck orders

What You Bring

  • At least 18 years of age
  • High School Diploma or GED preferred
  • Experience in restaurants, retail, or another fast-paced environment
  • A people-first attitude with strong communication skills
  • Ability to motivate others and solve problems confidently during busy shifts
  • Commitment to great guest experiences, BK standards, and learning new responsibilities

Why You'll Love It Here

  • Weekly pay
  • Meal discounts*
  • Quarterly Bonus*
  • Flexible schedules
  • Training that builds leadership skills
  • Opportunities to grow into Hourly Shift Coordinator & beyond
  • Paid time off*
  • Medical, dental, vision & 401(k)*
  • Recognition programs, and more

*Benefits vary by location & eligibility. Actual pay varies based on experience, training, and location. Rates may differ based on state or local minimum wage requirements. Hourly Team Members are eligible for overtime, per applicable laws and Carrols policies.

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