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Entry Level Helpdesk Jobs in Rochester, NY (NOW HIRING)

Entry Level Manager

Fairport, NY · On-site

$21.75 - $22.50/hr

We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give ... Paid time off (PTO) to help you balance your personal and work life * Higher premium pay rates for ...

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

What you'll do to drive success When you join us as an Entry-Level Lube Technician, your personal ... Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ...

EWASTE+ is looking for a motivated and reliable Driver Helper to join our outstanding Victor ... This entry-level position offers an exciting and fast-paced work environment where you will ...

EWASTE+ is looking for a motivated and reliable Driver Helper to join our outstanding Victor ... This entry-level position offers an exciting and fast-paced work environment where you will ...

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Entry Level Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do entry level helpdesk jobs pay per hour?

As of May 29, 2026, the average hourly pay for entry level helpdesk in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Helpdesk jobs? Cities near Rochester, NY with the most Entry Level Helpdesk job openings:
Entry Level Financial Filings Assistant

Entry Level Financial Filings Assistant

ACI, Inc.

Pittsford, NY • On-site

Part-time

Posted 23 days ago


Job description

Company Description
The company that has this open position is an established computer software and services company in business for 30+ years, with clients and customers worldwide. This company develops and markets its own prepackaged software products as well as custom software solutions in the U.S. and worldwide. The company also provides regulatory financial filing services (e.g., SEC filings) to its domestic and international clients.
Job Description
The position of Entry Level Financial Filings Assistant is primarily responsible for assisting in preparation of regulatory financial filings, such as public company quarterly and annual reports. Training will be provided, but an interest in and aptitude for basic accounting is required. The position also entails taking care of routine office management and customer contact tasks. This position will report to a senior manager. The key elements of job description are:
• Edit, clean up and format Microsoft Word documents
• Assist in preparing and tagging financial filings documents (training will be provided)
• Administrative help
• Handle phone calls
• Respond to emails
• Miscellaneous office tasks (training will be provided)
• Long-term position
• 25 to 30 hours/week
• Some flextime
• Excellent learning and growth opportunities
This is a part-time position and does not offer health benefits.
Qualifications
• Associate or Bachelors degree in Business or Accounting
• English skills (speaking / listening / writing)
• Ability to sit at desk and work on computer in quiet environment
• Attention to detail
• Expertise in Microsoft Word (required)
• Computer skills and understanding of basic accounting (a big plus)
Additional Information
Starting date is as soon as possible. All your information will be kept confidential according to EEO guidelines.