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Entry Level Helpdesk Jobs in Rochester, NY (NOW HIRING)

AutoNation

Entry Level Technician

Hilton, NY · On-site

Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive ...

Globe Life

Entry-Level Sales Associate

East Rochester, NY · On-site

$35K - $47K/yr

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Globe Life

Entry-Level Sales Rep

East Rochester, NY · On-site

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Globe Life

Entry-Level Sales Associate

East Rochester, NY · On-site

$35K - $47K/yr

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Globe Life

Entry-Level Sales Rep

Rochester, NY · On-site

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Globe Life

Entry-Level Sales Rep

East Rochester, NY · On-site

Help secure families' financial futures * Close sales and earn performance-based pay and bonuses We find that coachable individuals with a good attitude perform best in this environment.

Ethos Risk Services

Entry-Level Investigator

Rochester, NY · On-site

$45K - $56K/yr

Our Full-Time Entry-Level Field Investigator position will help launch your career by providing you with an industry leading FULLY PAID Investigator Training Program - no prior experience necessary!

EWASTE+

Driver Helper

Victor, NY

$16.50/hr

EWASTE+ is looking for a motivated and reliable Driver Helper to join our outstanding Victor ... This entry-level position offers an exciting and fast-paced work environment where you will ...

EWASTE+

Driver Helper

Victor, NY

$16.50/hr

EWASTE+ is looking for a motivated and reliable Driver Helper to join our outstanding Victor ... This entry-level position offers an exciting and fast-paced work environment where you will ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Rochester, NY

Entry Level Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do entry level helpdesk jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for entry level helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are some common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What are the key skills and qualifications needed to thrive as an Entry Level Helpdesk Technician, and why are they important?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What are entry level helpdesk jobs?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Helpdesk jobs? Cities near Rochester, NY with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Rochester, NY as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.
Entry Level Technician

Entry Level Technician

AutoNation

Hilton, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 28 days ago

AutoNation rating

5.9

Company rating: 5.9 out of 10

Based on 140 frontline employees who took The Breakroom Quiz

397th of 727 rated retailers

Job description

The Express Service Technician performs vehicle maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability.
Keep America Moving. Drive your Technician Career with AutoNation.
At AutoNation, we don't just service vehicles, we support the people who keep them running. As America's most admired automotive retailer, we offer factory training, cutting-edge tools, and a clear path to advancement.
Why You'll Love Working Here:
  • Competitive pay and benefits
  • Paid training and OEM certification support
  • Opportunities to grow into Service, Sales, Management, Regional, and Executive roles
  • Career options coast to coast through our nationwide footprint of locations

What We're Looking For:
  • Valid driver's license
  • A passion for cars and customer service

Apply today and join a team that values your skills and invests in your future.
What are the day-to-day responsibilities?
  • Performing vehicle maintenance work as outlined on the repair order with efficiency and accuracy, in accordance with dealership and factory standards, to drive Customer loyalty.
  • Communicating with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication.
  • Documenting work performed on each vehicle on the repair order.
  • Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.
  • Providing an exceptional customer experience to drive loyalty

How will I know if I am successful?
The performance of a Service Technician is measured by achieving:
  • Targeted production
  • Targeted Customer Satisfaction Index

What are the requirements for this job?
  • High School diploma or equivalent
  • Experience as an express/quick lube technician is preferred
  • Attention to detail
  • Ability to follow processes to ensure quality and safety
  • Valid in-state driver's license and have and maintain an acceptable, safe driving record

What are the opportunities for career growth?
  • Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:
  • Service Technician
  • Service Advisor

Exciting Benefits and Perks Await You:
  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

What AutoNation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About AutoNation

Sourced by ZipRecruiter

AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with \"DRVPNK\" and \"What Drives You, Drives Us.\" AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.

Industry

Motor vehicle and motor vehicle parts wholesalers

Company size

10,000+ Employees

Headquarters location

Fort Lauderdale, FL, US

Year founded

1996

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