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Entry Level Helpdesk Jobs in Rochester, NY (NOW HIRING)

Aspen Dental

Dental Assistant - Entry Level

Batavia, NY · On-site

$20/hr

Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career. When you join our team as an Entry-Level Dental Assistant , you will have ...

TES Staffing

Be Seen First

Teacher Aide (Entry-Level)

Rochester, NY · On-site

$16.50 - $17.50/hr

Help prepare classroom projects and materials that inspire and motivate students. * Deliver direct ... Whether you're starting your career, retired, or looking for a change, this is a great entry-level ...

Schnitzer Agency

Entry Level Sales

Rochester, NY · On-site +1

We connect you with real clients who have already requested help. Your job is to follow up, book appointments, and meet virtually to guide them through their coverage options. That's it. ✅ Proven ...

Nexera

Entry Level Remote Insurance Sales

Rochester, NY · Remote

$1.5K - $3.2K/wk

About this role We're hiring entry-level Financial Sales Consultants for our remote team ... You'll help families find the right financial protection for their needs -- by phone and Zoom, from ...

Nextiny

Entry Level Digital Marketer

Geneseo, NY · On-site

We are looking for an entry-level Digital Marketer to join our team ... No prior marketing experience is necessary--we are happy to teach the necessary skills to help you ...

AutoNation

Entry Level Technician

Hilton, NY · On-site

Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive ...

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All JobsHelpdesk JobsEntry Level Helpdesk JobsEntry Level Helpdesk Jobs in Rochester, NY

Entry Level Helpdesk information

See Rochester, NY salary details

$12

$22

$33

How much do entry level helpdesk jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level helpdesk in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are common challenges faced by entry level helpdesk professionals, and how can they be overcome?

Entry level helpdesk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical backgrounds. To overcome these challenges, it's helpful to develop strong organizational skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on practice. Building strong communication and customer service skills also goes a long way in ensuring successful interactions with end-users and colleagues.

What skills and qualifications are needed for an entry level helpdesk?

To thrive as an Entry Level Helpdesk Technician, you need a basic understanding of computer hardware, software troubleshooting, networking fundamentals, and often an associate degree or relevant certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you support users effectively and work well under pressure. These skills ensure prompt resolution of technical issues, high customer satisfaction, and smooth IT operations.

What is the difference between Entry Level Helpdesk vs Technical Support Specialist?

AspectEntry Level HelpdeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; basic IT knowledgeHigh school diploma; some roles prefer certifications like CompTIA A+
Work EnvironmentHelpdesk or call center; office settingSupport teams; remote or on-site
Employer & Industry UsageIT departments, MSPs, tech companiesIT support, software companies, hardware vendors
Common Search & ComparisonYesYes

Entry Level Helpdesk roles focus on basic troubleshooting, customer service, and ticket management, often requiring minimal certifications. Technical Support Specialists handle more complex technical issues, may require additional certifications, and often have a broader technical skill set. Both roles are essential in IT support, but the Technical Support Specialist typically involves more advanced problem-solving.

What is an entry level helpdesk?

Entry level helpdesk jobs are positions in IT support where individuals assist users with basic technical issues, such as troubleshooting software, hardware, or network problems. These roles often serve as the first point of contact for customers or employees needing technical assistance. Entry level helpdesk staff typically follow scripts or guidelines to resolve common problems and may escalate more complex issues to higher-level technicians. This role provides valuable experience and foundational knowledge for those interested in advancing in the IT field.
What are the most commonly searched types of Helpdesk jobs in Rochester, NY? The most popular types of Helpdesk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Helpdesk jobs? Cities near Rochester, NY with the most Entry Level Helpdesk job openings:
Entry Level Helpdesk jobs near you
Infographic showing various Entry Level Helpdesk job openings in Rochester, NY as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Dental Assistant - Entry Level

Aspen Dental

Rochester, NY

$16 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Aspen Dental rating

6.3

Company rating: 6.3 out of 10

Based on 464 frontline employees who took The Breakroom Quiz

671st of 887 rated healthcare providers

Job description

At Aspen Dental, we put You First, offering the security and job stability that comes with working with a world-class dental service organization (DSO).  Our best-in-class training program, generous benefits package, and flexible scheduling will help you thrive in your career.  When you join our team as an Entry-Level Dental Assistant, you will have the opportunity to give back to communities and positively affect patients’ lives. 

Salary: $16 - $18 / hour

Job Type: Full-Time

At Aspen Dental, we put You First.  We offer:

  • A pathway for you to become a DANB Certified Dental Assistant (CDA) to maximize your career potential
  • Part-time, Full-time, flexible scheduling available*
  • Paid training to become radiology and safety certified through our partnership with the Dental Assisting National Board (DANB)
  • Paid time off and holidays, Health, Vision, and 401(k) savings plan
  • Free Continuing Education (CE) through TAG U

How You’ll Make a Difference

As an Entry-Level Dental Assistant, you will help support the clinical needs of the practice’s patients and doctors. You will have the support and training you need to help you be successful, no matter your level of expertise.   We are committed to promoting from within to allow you to expand your career and your life.  You can help make a difference in your community one smile at a time. 

  • Assist during a variety of treatment procedures
  • Set up and breakdown operatory post treatment
  • Manage infection control – prepare and sterilize instruments and equipment
  • Supports patient charting for Doctors
  • Perform various office tasks as necessary
  • Collaborate with other members of the dental team to provide exceptional patient care

Qualifications:

  • High school diploma or equivalent
  • Obtain your radiology and safety certification within the required timeframe for the state of practice
  • Strong communication and interpersonal skills, with the ability to build rapport with patients of all ages and backgrounds
  • Commitment to ongoing learning and professional development

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

*May vary by independently owned and operated Aspen Dental locations.

ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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