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Union Help Desk Technician Jobs in Rochester, NY

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Stem Xpert

HelpDesk Suupport

Rochester, NY · On-site

$19.75 - $26.75/hr

Technical agents, have worked on technical Help Desk in the past (not things like 'turbo tax' or 'ticketmaster', etc). We are looking for good agents who are not going to require a lot of training.

INA Solution Inc

IT Suppot Technician

Rochester, NY · On-site

Position: IT Support Technician Location: Rochester, NY Shift: M - F; 40 hours Job Summary The ... Job Qualifications * 0-2 years of IT or Help Desk experience, or strong aptitude. * Familiarity ...

Ontario ARC

PC Technician

Canandaigua, NY

$17.25 - $23/hr

The Arc Ontario PC Technician Salary: $ 19.67-20.95 Position Overview: Join our team as a PC ... Monitors and responds to internal help desk system to maintain a high level of customer service to ...

The Arc Ontario

PC Technician

Canandaigua, NY · On-site

$19.67 - $20.95/hr

The Arc Ontario PC Technician Salary: $ 19.67-20.95 Position Overview: Join our team as a PC ... Monitors and responds to internal help desk system to maintain a high level of customer service to ...

The Arc Ontario

PC Technician

Canandaigua, NY · On-site

$19.67 - $20.95/hr

Join our team as a PC Technician and play a key role in keeping The Arc Ontario's technology ... Monitors and responds to internal help desk system to maintain a high level of customer service to ...

Just Solutions

IT Service Delivery Manager

Fairport, NY · Hybrid

$60K - $80K/yr

Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians Preferred Qualifications: * Strong understanding of help desk and ...

U.S. Navy

IT Support Specialist

Walworth, NY · On-site

Enlisted Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...

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All JobsUnion Help Desk Technician JobsUnion Help Desk Technician Jobs in Rochester, NY

Union Help Desk Technician information

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How much do union help desk technician jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for union help desk technician in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a union help desk technician?

Union Help Desk Technicians are IT professionals who provide technical support and troubleshooting services within organizations that are unionized. They assist employees with hardware, software, and network issues, ensuring that technological systems run smoothly. As union members, they are protected by collective bargaining agreements, which may offer specific benefits, working conditions, and procedures for resolving workplace issues. Their responsibilities often include responding to support tickets, maintaining systems, and offering guidance to users on technology-related problems.

What skills and qualifications are needed to be a union help desk technician?

To thrive as a Union Help Desk Technician, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like ServiceNow or Zendesk, remote support tools, and common operating systems is essential. Excellent communication, patience, and problem-solving skills help in effectively assisting union members and collaborating with IT teams. These skills and qualities are crucial for ensuring quick issue resolution, user satisfaction, and smooth daily operations within union organizations.

What are common challenges faced by union help desk technicians and how can they be addressed?

Union Help Desk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting a wide range of technical issues, and balancing contractual obligations with user needs. Effective time management, clear communication, and staying current with the latest technology and union protocols are key to overcoming these challenges. Colleagues and supervisors are typically supportive, and regular training or peer collaboration sessions can provide valuable knowledge-sharing opportunities.

What is the difference between Union Help Desk Technician vs Network Support Specialist?

AspectUnion Help Desk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, support centers, on-siteNetwork operations, troubleshooting, on-site/remote
Industry UsageUnionized IT support roles in various industriesNetwork infrastructure, enterprise IT

The Union Help Desk Technician primarily provides user support and troubleshooting within unionized environments, focusing on end-user issues. In contrast, the Network Support Specialist specializes in maintaining and troubleshooting network infrastructure. While both roles require technical certifications and involve IT support, the Union Help Desk Technician emphasizes user support, whereas the Network Support Specialist concentrates on network systems.

What are the most commonly searched types of Help Desk Technician jobs in Rochester, NY?

The most popular types of Help Desk Technician jobs in Rochester, NY are:

What are popular job titles related to Union Help Desk Technician jobs in Rochester, NY?

For Union Help Desk Technician jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Union Help Desk Technician jobs in Rochester, NY look for?

The top searched job categories for Union Help Desk Technician jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Union Help Desk Technician jobs?

Cities near Rochester, NY with the most Union Help Desk Technician job openings:

Union Help Desk Technician jobs near you
Infographic showing various Union Help Desk Technician job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,533 per year, or $22.9 per hour.

Help Desk Technician - Level 1

DIMARCO GROUP LLC

Rochester, NY • On-site

$20 - $24/hr

Full-time

Re-posted yesterday

Job description

Description

The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician - Level 1 to provide technical support across all DiMarco Group entities.

This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure.


Key Responsibilities

  • Serve as the first level of technical support for end users across the organization.
  • Respond to and resolve help desk tickets in a timely and professional manner.
  • Create and manage user accounts, including password resets and access requests.
  • Maintain accurate IT documentation, asset records, and inventory tracking.
  • Provide exceptional customer service and technical assistance to employees.
  • Assist with the setup, deployment, and support of computer hardware and software.
  • Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
  • Utilize the Halo ticketing system to document, track, and manage support requests.
  • Travel to company locations as needed to provide onsite technical support.
  • Demonstrate a willingness to learn new technologies and expand technical skills.


Qualifications

Required

  • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
  • Strong customer service and communication skills.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Reliable transportation and the ability to travel to offsite locations as needed.
  • Ability to work independently and as part of a team.


Preferred

  • Experience supporting Microsoft 365 applications.
  • Familiarity with Windows 11 operating systems.
  • Experience using help desk or ticketing systems, preferably Halo.
  • Previous customer service or technical support experience.

Work Environment


  • This is a full-time, onsite position located in Henrietta, New York.
  • Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM.
  • Participation in an on-call rotation may be required as needed.

Apply