Rochester, NY · Remote
$25 - $28.85/hr
The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Rochester, NY · Remote
$25 - $28.85/hr
The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...
Rochester, NY · Remote
$84K - $135K/yr
Field Service Technician - Industrial Bandsaws - Remote Albany, NY and Syracuse, NY Come build your ... Help us continue to make positive changes locally and globally through volunteerism, giving back ...
Rochester, NY · Remote
$84K - $135K/yr
Field Service Technician - Industrial Bandsaws - Remote Albany, NY and Syracuse, NY Come build your ... Help us continue to make positive changes locally and globally through volunteerism, giving back ...
Rochester, NY · On-site +1
$22/hr
From the farm to the packing line, Vivid's real-time insights help fruit producers grow more with ... This role involves traveling to farm locations in Lyndonville and Williamson, along with remote ...
Rochester, NY · On-site +1
$22/hr
From the farm to the packing line, Vivid's real-time insights help fruit producers grow more with ... This role involves traveling to farm locations in Lyndonville and Williamson, along with remote ...
For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.
For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.
Rochester, NY · On-site +1
$90K - $140K/yr
... help organizations make smarter business decisions. In this role, you'll develop scalable data ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.
Rochester, NY · On-site +1
$90K - $140K/yr
... help organizations make smarter business decisions. In this role, you'll develop scalable data ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.
Rochester, NY · Remote
$90K - $140K/yr
... help organizations make smarter business decisions. In this role, you'll develop scalable data ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.
Rochester, NY · Remote
$90K - $140K/yr
... help organizations make smarter business decisions. In this role, you'll develop scalable data ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.
Rochester, NY · Remote
$90K - $140K/yr
... help organizations make smarter business decisions. In this role, you'll develop scalable data ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.
Quick apply
Rochester, NY · Remote
$90K - $140K/yr
... help organizations make smarter business decisions. In this role, you'll develop scalable data ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.
Rochester, NY · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Rochester, NY · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Rochester, NY · On-site +1
$75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Rochester, NY · On-site +1
$75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Rochester, NY · On-site +1
$55K - $75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Rochester, NY · On-site +1
$55K - $75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...
Rochester, NY · Remote
$60 - $65/hr
Help develop and improve clinical policies and procedures on an ongoing basis to support overall ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...
Quick apply
Rochester, NY · Remote
$60 - $65/hr
Help develop and improve clinical policies and procedures on an ongoing basis to support overall ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...
Rochester, NY · On-site +1
$80K - $100K/yr
Inspire and guide Behavior Technicians through effective supervision and support, ensuring that ... to help each client reach their potential. * Embrace Challenges with Grace: Stay calm and ...
Rochester, NY · On-site +1
$80K - $100K/yr
Inspire and guide Behavior Technicians through effective supervision and support, ensuring that ... to help each client reach their potential. * Embrace Challenges with Grace: Stay calm and ...
Rochester, NY · Remote
$24 - $45/hr
... Remote Traveling Technicians residing anywhere in the U.S. Work EnvironmentField-based work at industrial customer sitesExposure to cranes, hoists, energized systems, and moving equipmentWork ...
Quick apply
Rochester, NY · Remote
$24 - $45/hr
... Remote Traveling Technicians residing anywhere in the U.S. Work EnvironmentField-based work at industrial customer sitesExposure to cranes, hoists, energized systems, and moving equipmentWork ...
Rochester, NY · On-site +1
$120K - $159K/yr
We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with ... We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads ...
Rochester, NY · On-site +1
$120K - $159K/yr
We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with ... We're a high-growth startup with a busy, remote team. You know how and when to engage or be heads ...
Rochester, NY · Remote
$70 - $80/hr
Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety expertise on a key customer project. In this role, you'll apply your expertise to help train next ...
Rochester, NY · Remote
$70 - $80/hr
Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety expertise on a key customer project. In this role, you'll apply your expertise to help train next ...
$12.57 - $14.47
2% of jobs
$14.47 - $16.37
6% of jobs
$16.37 - $18.26
12% of jobs
$18.80 is the 25th percentile. Wages below this are outliers.
$18.26 - $20.16
17% of jobs
The median wage is $21.68 / hr.
$20.16 - $22.06
16% of jobs
$22.06 - $23.96
16% of jobs
$24.90 is the 75th percentile. Wages above this are outliers.
$23.96 - $25.85
12% of jobs
$25.85 - $27.75
7% of jobs
$27.75 - $29.65
6% of jobs
$29.65 - $31.55
3% of jobs
$31.55 - $33.44
2% of jobs
$12
$22
$33
A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.
To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.
Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.
$25 - $28.85/hr
Other
Medical, Dental, Vision, Retirement, PTO
Re-posted 25 days ago
Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.
Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!
$25.00 - $28.85 Hourly
