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Remote Help Desk Technician Jobs in Rochester, NY

Mindex

UniData Software Engineer - Remote

Rochester, NY · Remote

$70K - $120K/yr

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Mindex

UniData Software Engineer - Remote

Rochester, NY · Remote

$70K - $120K/yr

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

New

Mindex

UniData Software Engineer - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

... solutions - all while helping us continue to modernize and expand our Salesforce environment ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · On-site +1

$90K - $140K/yr

... solutions - all while helping us continue to modernize and expand our Salesforce environment ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

... helping us continue to modernize and expand our Salesforce environment. Compensation $90,000 - $140 ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

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Remote Help Desk Technician information

See Rochester, NY salary details

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How much do remote help desk technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote help desk technician in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are the most commonly searched types of Help Desk Technician jobs in Rochester, NY?

The most popular types of Help Desk Technician jobs in Rochester, NY are:

What are popular job titles related to Remote Help Desk Technician jobs in Rochester, NY?

For Remote Help Desk Technician jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Technician jobs in Rochester, NY look for?

The top searched job categories for Remote Help Desk Technician jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Help Desk Technician jobs?

Cities near Rochester, NY with the most Remote Help Desk Technician job openings:

Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,533 per year, or $22.9 per hour.

Remote BCBA | Your Next Career Upgrade

BK Behavior

Rochester, NY • On-site, Remote

$73K - $89K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Board Certified Behavior Analyst
We are seeking a Board Certified Behavior Analyst (BCBA) to provide remote Applied Behavior Analysis (ABA) services to children and families across multiple states. In this role, you will conduct assessments, develop and oversee individualized treatment plans, supervise behavior technicians, and collaborate with caregivers to support meaningful and measurable progress.
Responsibilities
  • Conduct behavioral assessments and develop individualized ABA treatment plans
  • Provide clinical supervision and guidance to behavior technicians implementing programs
  • Monitor client progress and adjust treatment plans as needed
  • Collaborate with caregivers and multidisciplinary teams to support treatment goals
  • Maintain accurate documentation and ensure services align with ethical and clinical standards

Qualifications
  • Active BCBA certification in good standing
  • Master's degree in Behavior Analysis, Psychology, Education, or a related field
  • Experience providing ABA services to individuals with autism or developmental disabilities preferred
  • Strong communication and organizational skills

What We Offer
  • Fully remote position with flexible scheduling
  • No minimum or maximum caseload requirements
  • No non-compete agreements
  • LBA Expansion Program with support and reimbursement for additional state licensure
  • A dedicated BCBA Success Manager to provide ongoing support and help ensure clinical and professional success

Apply