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Remote Help Desk Technician Jobs in Rochester, NY

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

Mindex is looking for a Reports Developer to help migrate our reporting environment out of Informer ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Athena

LCSW Clinical Supervisor - Remote

Rochester, NY · Remote

$60 - $65/hr

Help develop and improve clinical policies and procedures on an ongoing basis to support overall ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Rochester, NY · Remote

$130K - $230K/yr

We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... Although this is a remote position , this is not a desk-only construction management role. The ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Rochester, NY · Remote

$130K - $230K/yr

We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... Although this is a remote position , this is not a desk-only construction management role. The ...

Mindex

Software Engineering Manager - Remote

Rochester, NY · On-site +1

$120K - $173K/yr

This role combines people leadership, technical strategy, and operational excellence to help teams ... Prolonged periods sitting at a desk and working on a computer * No heavy lifting is expected.

Mindex

Software Engineering Manager - Remote

Rochester, NY · On-site +1

$120K - $173K/yr

This role combines people leadership, technical strategy, and operational excellence to help teams ... Prolonged periods sitting at a desk and working on a computer * No heavy lifting is expected.

centralins

Middle Market Underwriter

New York, NY · Remote

Remote Position type: Full time - salary We're a team of employees passionate about delivering best ... As a Middle Market Underwriter, you'll help Central fulfill its promise to its customers by ...

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Remote Help Desk Technician information

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How much do remote help desk technician jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote help desk technician in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are the most commonly searched types of Help Desk Technician jobs in Rochester, NY?

The most popular types of Help Desk Technician jobs in Rochester, NY are:

What are popular job titles related to Remote Help Desk Technician jobs in Rochester, NY?

For Remote Help Desk Technician jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Technician jobs in Rochester, NY look for?

The top searched job categories for Remote Help Desk Technician jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Help Desk Technician jobs?

Cities near Rochester, NY with the most Remote Help Desk Technician job openings:

Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $47,533 per year, or $22.9 per hour.

Reports Developer (Power BI) - Remote

Mindex

Rochester, NY • On-site, Remote

$70K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Mindex is looking for a Reports Developer to help migrate our reporting environment out of Informer and into modern, scalable platforms. In this role, you'll work closely with business and technical stakeholders to rebuild and modernize existing reports - moving self-service reporting into Report Center (Prism) and more complex, custom reporting into Power BI, where it can connect directly to custom tables and objects in HRP that aren't replicated into Report Center.
You'll need to be comfortable moving between reporting tools and the underlying data platforms that feed them, translating existing Informer report logic into new formats without losing accuracy or business context along the way.
Compensation
$70,000 - $120,000
What You'll Accomplish
  • Analyze existing Informer reports to understand business logic, data sources, and intended use, then translate them into Report Center (Prism) or Power BI.
  • Build self-service reports in Report Center (Prism) that give end users flexibility without ongoing developer support.
  • Develop custom Power BI reports and data models for reporting needs that require direct access to custom tables and objects in HRP not available in Report Center.
  • Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support report development.
  • Validate migrated reports against their Informer originals to confirm data accuracy and completeness.
  • Partner with business stakeholders to clarify report requirements, prioritize the migration backlog, and manage expectations during the transition.
  • Document report logic, data lineage, and migration decisions to support long-term maintenance.
  • Identify opportunities to improve or simplify reports during migration rather than just replicating them as-is.

Requirements
  • Experience building reports or dashboards in Power BI, Sigma, or a similar BI tool.
  • Strong SQL skills across one or more of: Snowflake, Microsoft SQL Server, or Oracle.
  • Experience translating business reporting requirements into technical report designs.
  • Ability to work independently with limited initial documentation, asking the right questions to fill in gaps.
  • Comfortable managing a migration-style project with a defined backlog of existing reports to convert.

Preferred
  • Experience with SSIS or Apache Airflow for data orchestration or movement.
  • Familiarity with Report Center or Prism specifically.
  • Experience with HRP (HR/Payroll) systems or HR data models.
  • Experience integrating AI tools into report development or data workflows.
  • Background in data migration or legacy system decommissioning projects.

Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.
Benefits
  • Fully Remote Work Environment
  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities

Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions
  • Prolonged periods sitting at a desk and working on a computer.
  • No heavy lifting is expected. Exertion of up to 10 lbs.

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