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Sutherland

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Sutherland

SAP BTP Lead

Troy, MI · On-site

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core ...

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What is it like to work at Sutherland?

Sutherland is a global company that values diversity, flexibility, and innovation, fostering a dynamic work environment that encourages collaboration and growth.

The company's team structure is often organized into agile teams, working on various projects and initiatives, with a focus on delivering high-quality services to clients across multiple industries. Sutherland's work environment is designed to be adaptable, with flexible work arrangements and opportunities for professional development.

Working at Sutherland may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, global organization, with opportunities to work on diverse projects, develop new skills, and contribute to the company's mission of delivering exceptional customer experiences.
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Infographic showing various job openings at Sutherland in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 50% Physical, and 50% Remote job distribution.
Customer Service Consultant - Biggest Telecom Account

Customer Service Consultant - Biggest Telecom Account

Sutherland

Remote

Other

Medical

Posted 15 days ago

Job description

Customer Service Consultant - Biggest Telecom Account

Sutherland specializes in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and scalable business solutions for global brands. With a focus on digital engineering services, Sutherland delivers innovative technologies and business process excellence to create unique value propositions. The company has developed 363 independent inventions, including 250 AI-based solutions with patent grants in critical technologies, enhancing business operations and reinventing user experiences. Sutherland delivers its cutting-edge solutions through a seamless "as-a-service" model that supports rapid innovation and business growth development.

Job Description
  • Act as a front-line interface with US customers
  • Role involves responding to customers over the phone and resolving their inquiries.
  • Work remote from anywhere inside Egypt after 6 Months
  • Maintaining the customer experience and providing the best image to the company.
  • Provide excellent customer service to inbound callers.
  • Solve customer concerns.
  • Sell client products & offers.

Offered Package:

  • Attractive Packages + Sales bonus scheme + Overnight Shift Allowance.
  • Social Insurance and Private Medical Insurance Coverage.
  • Fun team activities

Working conditions:

  • 2 Days off per week
  • Rotational shifts.
  • 9 working hours including 1-hour Break.
  • Transportation for Night and Overnight Shift
Qualifications
  • Fluent in English C1 is a Must
  • Graduates, Dropouts are welcome to apply.
  • Alexandria resident is a must.
  • Egyptian Nationality is a must.
  • Having ex. in Call Centre (English Account) is preferred.
  • Soft and communication skills.
  • Males & Females

Apply