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60 Sutherland Customer Service Jobs Hiring Near You

Sutherland

English Customer Support (US Account)

This is a full-time on-site role for a Customer Service Representative English Account at Sutherland's location in Cairo. The role involves day-to-day tasks related to ensuring customer satisfaction ...

Sutherland

Associate - Customer Service - Work At Home

$14.75 - $20.50/hr

Associate - Customer Service - Work At Home Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and ...

Sutherland

VP CDE - TTHL

OR · On-site +1

$138K - $177K/yr

... align Sutherland's current and future capabilities to create client opportunities and solve business problems * Sell across the suite of services, including digital transformation, IT, customer ...

Sutherland

AVP CDE Insurance

Pittsford, NY · On-site

EXECUTIVE SUMMARY Sutherland is seeking a high‑performing Client Development Executive to drive ... Experience selling digital transformation, customer experience focused services with hands-on ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · On-site

... align Sutherland's current and future capabilities to create client opportunities and solve business problems * Sell across the suite of services, including digital transformation, IT, customer ...

Sutherland

Director - Research

Rochester, NY

... service operations, expand research and analytics capacity, and maximize value from Sutherland ... follow-up, CRM hygiene, revenue forecasting, and client touchpoint planning Ensure client ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

... align Sutherland's current and future capabilities to create client opportunities and solve business problems * Sell across the suite of services, including digital transformation, IT, customer ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

Company Description Sutherland is a digital transformation company focused on delivering ... Experience selling digital transformation, customer experience focused services with hands-on ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · Remote

Company Description Sutherland is a digital transformation company focused on delivering ... Experience selling digital transformation, customer experience focused services with hands-on ...

Sutherland

AVP - CDE, Manufacturing

Pittsford, NY · Remote

Sell across the suite of services, including digital transformation, IT, customer engagement, and ... grow with Sutherland Additional Information All your information will be kept confidential ...

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Sutherland Jobs Information

What is it like to work at Sutherland?

Sutherland is a global company that values diversity, flexibility, and innovation, fostering a dynamic work environment that encourages collaboration and growth.

The company's team structure is often organized into agile teams, working on various projects and initiatives, with a focus on delivering high-quality services to clients across multiple industries. Sutherland's work environment is designed to be adaptable, with flexible work arrangements and opportunities for professional development.

Working at Sutherland may appeal to candidates who are looking for a challenging and rewarding career in a fast-paced, global organization, with opportunities to work on diverse projects, develop new skills, and contribute to the company's mission of delivering exceptional customer experiences.

What makes Sutherland an attractive place to work?

Sutherland is a leading business process outsourcing (BPO) company that provides innovative solutions to clients across various industries. The company's workplace is characterized by a culture of collaboration, innovation, and continuous learning, with opportunities for employees to work on diverse projects and develop their skills in a dynamic environment. Joining Sutherland can provide professionals with a chance to make a meaningful impact, drive business growth, and advance their careers in a rapidly evolving industry.

What are the most popular jobs at Sutherland?

What are the most popular categories at Sutherland?

Infographic showing various Customer Service job openings at Sutherland in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 20% Physical, and 80% Remote job distribution.

Customer Service Representatives - Emergency (Virginia State Residents)

Remote

Sutherland
See more jobs at Sutherlandexternal

$15/hr

Other

Medical, Dental, Vision, PTO

Posted 19 days ago

Job description

Company Description
We're Sutherland and we're seeking Customer Service/Emergency Services Representatives. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you.
Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day.
Job Description
The Emergency Customer Service Representative will deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence. This includes:
• Agents will be handling various types of customer service calls (i.e. service requests, billing questions, energy conservation advice, etc.)
• Will be handling calls related to power outages and other emergency situations.
• Must be an active listener and can leverage probing question skills to provide resolutions.
• Agents will also educate customers on suppliers and energy choice programs.
Pay:
What we offer:
  • Hourly rate - $15 per hour with available performance incentives.
    • Prefer overnights? Agents working overnight shifts earn an extra $1 overnight premium!
  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities - 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
  • Excellent verbal and written communication skills
  • Full time availability
  • Driven by solving problems and meeting goals
  • Familiar with Microsoft Office
  • Experienced in customer service with strong multi-tasking skills
  • High school diploma or equivalent

Additional Information
This position must be performed from within the State of Virginia. Employees may not perform work while located outside this region. Compliance with work-location requirements may be verified through company systems, sign-in records, security technologies and identity-verification procedures, including webcam verification as required.
About us:
As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world's most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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