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Part Time Tier 2 Support Jobs in Brooklyn, NY (NOW HIRING)

InfoTrack US

Technical Support Specialist

New York, NY · On-site

$70K - $95K/yr

About the role As a Technical Support Specialist, you provide Tier 2 support across InfoTrack's production applications and service suite. You act as the bridge between Customer Support and ...

InfoTrack US

Technical Support Specialist

New York, NY · On-site

$70K - $95K/yr

About the role As a Technical Support Specialist, you provide Tier 2 support across InfoTrack's production applications and service suite. You act as the bridge between Customer Support and ...

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Part Time Tier 2 Support information

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How much do part time tier 2 support jobs pay per hour?

As of May 28, 2026, the average hourly pay for part time tier 2 support in Brooklyn, NY is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.49 per hour, depending on experience, location, and employer.

What is the difference between Part Time Tier 2 Support vs Part Time Help Desk Technician?

AspectPart Time Tier 2 SupportPart Time Help Desk Technician
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work EnvironmentTechnical support, troubleshooting complex issuesFrontline customer support, basic troubleshooting
Industry UsageIT support, managed servicesIT help desk, customer service roles

Part Time Tier 2 Support and Part Time Help Desk Technician roles both involve technical support, but Tier 2 Support handles more complex issues requiring advanced troubleshooting skills, while Help Desk Technicians focus on basic customer inquiries and initial problem resolution. The certifications and work environments overlap, but Tier 2 roles typically require more specialized knowledge.

What are the most commonly searched types of Tier 2 Support jobs in Brooklyn, NY? The most popular types of Tier 2 Support jobs in Brooklyn, NY are:
What are popular job titles related to Part Time Tier 2 Support jobs in Brooklyn, NY? For Part Time Tier 2 Support jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Part Time Tier 2 Support jobs in Brooklyn, NY look for? The top searched job categories for Part Time Tier 2 Support jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Part Time Tier 2 Support jobs? Cities near Brooklyn, NY with the most Part Time Tier 2 Support job openings:
Part Time Tier 2 Support jobs near you
Information Technology Hourly IT Support Assistant - Part-Time

Information Technology Hourly IT Support Assistant - Part-Time

The City University of New York

New York, NY • On-site

$24.48 - $27.68/hr

Part-time

Medical, Retirement

Posted 5 days ago

City University of New York rating

7.5

Company rating: 7.5 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

261st of 528 rated colleges and universities

Job description

GENERAL DUTIES
I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.
Work tasks include as:
-Operating, transporting, adjusting, and installing/configuring computing and related equipment
-Communicating with technology users and staff to understand, identify, document and resolve problems
-Performing simple repairs to computing and related equipment.
This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/
CONTRACT TITLE
IT Support Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
Responsibilities:
Within the Office of Information Technology, under the direction of the Client Services IT Manager, we seek an experienced and highly skilled IT Helpdesk Desktop Support Technician for Level 2 support. This role provides advanced technical support, resolves complex IT issues, and serves as an escalation point for Level 1 support. The ideal candidate will have a deep understanding of IT systems, strong problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.
The successful candidate will have the following responsibilities:
  • Provide tier 2 in-person IT support to troubleshoot and address software, hardware, and network configuration issues within a Microsoft Windows and Macintosh OS X environment
  • Assist with the evaluation, acquisition, configuration, testing, and implementation of new IT equipment and technology deployments
  • Follow established Client Service procedures and practices to effectively resolve or escalate issues and document troubleshooting and resolutions in the ticketing system/knowledge base
  • Collaborate with other IT teams (e.g., Network, Security, Systems) to resolve cross-functional issues
  • Help deploy and maintain desktop computing infrastructure, including IT resources in faculty and staff offices, general-use computer labs, and public areas
  • Participate in IT projects, including system upgrades, migrations, and new technology implementations
  • Provide guidance and mentoring to Level 1 support staff
  • Manage and maintain desktop images, software packages, and deployment systems
  • Maintain excellent teamwork, standards for safety, and the proper use of equipment and tools
  • Performs other tasks as requested by the OIT - Client Services Manager/Director

MINIMUM QUALIFICATIONS
1. High School Diploma, G.E.D., or equivalent
2. Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
3. Demonstrated English Language proficiency
4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
OTHER QUALIFICATIONS
Preferred Qualifications:
  • At least 12 months of experience providing tier-1 or better IT help desk support in a large Windows and Apple environment
  • Strong Knowledge of Microsoft Office and MS 365
  • Experience using IT Service Desk Management Software
  • Knowledge of IT security and networking fundamentals
  • A+, Security+, Network+, Apple and/or Microsoft certification
  • Outstanding customer service skills
  • Ability to effectively communicate verbally and in writing
  • Work to high standards on assignments with minimum supervision
  • Self-motivated with a desire to consistently deliver high-quality service
  • Willingness to constantly improve customer service and technical skills

COMPENSATION
Salary:
New Hire $24.48
Incumbent: $27.68
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
If you are viewing this job posting in CUNYfirst, please click on "Apply Now" on the bottom of this page and follow the instructions
If you are viewing this job posting externally, please apply as follows:
Go to www.cuny.edu and click on Employment
Click on "More options to search for CUNY jobs"
Search for Job Opening ID number: 31809
Click on the "Apply Now button and follow the instructions.
PLEASE NOTE THAT YOU MUST UPLOAD A RESUME IN ANY OF THE FOLLOWING FORMATS: DOC,. doc,. docx,. pdf,. rtf, or text format.
CLOSING DATE
Open until filled with the review of resumes starting March 5, 2026.
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

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