Fulltime Help Desk Tier Two Jobs in Rochester, NY

About Facilities Management Services (FMS) and Construction Services
Facilities Management Services (FMS) supports the RIT community by designing, constructing, operating, and maintaining a high-quality, cost-effective campus environment.
As part of FMS Construction Services, the Small Projects Team plays a key role in enhancing and maintaining the university's buildings and spaces through renovation, improvement, and infrastructure projects that support the evolving needs of the campus.
About the Role
The Project Coordinator primarily self-performs and manages Tier 1 construction and renovation projects, which represent more than 90% of the role. Working under general supervision, the incumbent independently plans, coordinates, and executes routine campus improvement projects while managing project budgets, schedules, quality, and contractor performance. Responsibilities include obtaining contractor estimates, coordinating and overseeing work performed by vendors, and ensuring projects are completed safely, on time, and within budget. Through hands-on project execution and coordination, the Project Coordinator develops project management, technical, customer service, and fiscal skills while supporting the ongoing enhancement of the university's facilities and spaces. Opportunities may exist to assist with projects in higher tiers based on departmental needs and project assignments.
Types of Projects
Projects are categorized into four tiers based on size, complexity, risk, and institutional impact. The Project Coordinator primarily manages and self-performs Tier 1 projects, which include routine campus improvements such as painting, flooring, card access and security upgrades, entrance door improvements, shelving installations, and office or classroom refreshes. Tier 2 projects typically involve larger renovations and infrastructure improvements, including office and classroom renovations, restroom upgrades, common area enhancements, and building system replacements. Tier 3 projects consist of major renovations, new construction, and significant site improvements that require greater coordination and may span multiple phases. Tier 4 projects represent the university's most complex and strategically important capital initiatives, including landmark facilities, major campus developments, and multi-year projects involving multiple divisions and stakeholders.
Why Join Our Team
Work with a team that values hard work and the difference it makes every day. FMS provides dependable, year-round employment and hands-on training to help you grow on the job.
Benefits
Eligible for RIT's comprehensive benefits program, including:

• Medical, dental, and vision coverage
• Sick and vacation time
• 12 paid holidays per year
• Retirement and financial planning resources
• Educational benefits for employees and dependents
• Employee wellness program
• Free use of on-site fitness facilities

Essential Duties & Responsibilities

• Participates in meetings with project requestors to establish scope, job schedules, priorities, and timeline
• Assists in the review and approval of contract plans and specifications for compliance with appropriate building codes and project requirements
• Attends pre-construction meetings and assists with the review of contract bidding documents
• Supports project budget management by researching and providing cost estimates for labor, materials and equipment. Receives pay requests from contractors and approves for payment
• Performs work on projects and assists in monitoring project progress. Ensures procedures and materials comply with specifications
• Tracks construction processes using appropriate software
• Other duties as assigned

Knowledge, Skills, & Abilities

• Knowledge of construction/renovation processes
• Knowledge of building structures and systems
• Skill in organization and time management
• Skill in customer service and establishing relationships with stakeholders/project requestors
• Ability to use software systems for project management
• Ability to assist with aspects of project/construction, from establishing the budget to delivering on budget

Minimum Education & Experience

• Associate's degree in related field
• 1 year of relevant experience
• Equivalent combination of experience & education may be considered

Job Level Overview
Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.
FLSA Category
Non-Exempt
Work Location
On Campus
Compensation
$19.65-$26.00
Application Materials
When you are ready to complete an application for this position please be prepared to submit the below requested information. This will be required to ensure your application is processed in a timely manner.
Curriculum Vitae or Resume
Candidates must be eligible to work in the United States.
Additional Details
In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.
If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to careers@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.