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Virtual Desktop Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

L3Harris Technologies

IT Customer Service

Rochester, NY

$52K - $97K/yr

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to ...

L3Harris

IT Customer Service

Rochester, NY · On-site

$52K - $97K/yr

Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The ...

HMG Careers

Work From Home Sales Specialist

Piffard, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Walworth, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Churchville, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales and Service Advisor

Piffard, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales and Service Advisor

Hemlock, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Piffard, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Sales Representative

Hilton, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Shortsville, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Remote Benefits Advisor

Rochester, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Sales Coordinator Remote

Port Gibson, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

HMG Careers

Work From Home Sales Specialist

Newark, NY · Remote

$69K/yr

Supportive and collaborative virtual team environment Qualities We Value * Willingness to learn and ... Laptop or desktop computer with a working camera * Insurance license required or willingness to ...

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Virtual Desktop information

See Rochester, NY salary details

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How much do virtual desktop jobs pay per hour?

As of Jul 9, 2026, the average hourly pay for virtual desktop in Rochester, NY is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $24.57 per hour, depending on experience, location, and employer.

What does a typical workday look like for a Virtual Desktop Engineer?

A typical workday for a Virtual Desktop Engineer involves deploying, monitoring, and maintaining virtual desktop infrastructures (VDIs) to ensure optimal performance and security for remote users. You'll troubleshoot connectivity and application issues, apply software updates, and work closely with IT support and cybersecurity teams to address technical challenges. The role often involves collaborating with end-users to gather feedback and implement improvements, as well as participating in infrastructure upgrade projects. This environment is dynamic, balancing routine system checks with project-based initiatives, making adaptability and proactive communication key to success.

What are the key skills and qualifications needed to thrive in the Virtual Desktop position, and why are they important?

To thrive as a Virtual Desktop Engineer, you need expertise in virtualization technologies (such as VMware Horizon, Citrix, or Microsoft Remote Desktop Services) and a background in IT systems administration or computer science. Familiarity with thin client hardware, Active Directory, cloud platforms, and relevant certifications (e.g., Microsoft Certified: Azure Virtual Desktop Specialty or Citrix Certified Associate) is often required. Strong problem-solving, communication, and customer service skills are crucial for resolving technical issues and collaborating with end-users. These competencies ensure secure, efficient remote desktop environments and smooth day-to-day operations for organizations.

What is a Virtual Desktop job?

A Virtual Desktop job typically involves managing, maintaining, and supporting virtual desktop infrastructure (VDI) solutions. Professionals in this role ensure that virtual desktops are deployed, optimized, and secured for users, often working with platforms like VMware Horizon, Citrix Virtual Apps and Desktops, or Microsoft Azure Virtual Desktop. Responsibilities can include troubleshooting performance issues, configuring virtual machines, and enhancing remote work solutions. This role is crucial for businesses that rely on virtual environments to provide employees with secure and scalable computing resources.

What are the most commonly searched types of Desktop jobs in Rochester, NY? The most popular types of Desktop jobs in Rochester, NY are:
What are popular job titles related to Virtual Desktop jobs in Rochester, NY? For Virtual Desktop jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Virtual Desktop jobs in Rochester, NY look for? The top searched job categories for Virtual Desktop jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Virtual Desktop jobs? Cities near Rochester, NY with the most Virtual Desktop job openings:
Virtual Desktop jobs near you
Infographic showing various Virtual Desktop job openings in Rochester, NY as of July 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 13% Physical, and 87% Remote job distribution, with an average salary of $47,418 per year, or $22.8 per hour.

IT Customer Service

L3HHCM20

Rochester, NY

$52K - $97K/yr

Other

Medical, Retirement, PTO

Posted 27 days ago

Job description

Job Title: IT Customer Service

Job Code: 39826

Job Location: Rochester, NY

Job Schedule: 9/80 (Every other Friday off)

Job Description:

This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting. This position will provide ample opportunities for professional growth and to learn new technologies and develop skills.

Essential Functions:

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical
Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to higher-level support as required
Provide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues
Deliver new systems to employees and remove equipment as required following the processes dictated by the security team
Support ongoing projects to replace or upgrade existing IT equipment as required
Assist with RMF and ICD 503 compliance as required by security
Utilize excellent written and verbal communication skills at all levels of the organization
Ability to travel between L3Harris facilities within the Rochester area

Qualifications:

Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
Security+ CE or any DoD 8570 IAT Level I or higher approved certification
Bachelor's Degree and a minimum of 2 years of prior related experience; Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience; Or, in lieu of a degree, a minimum of 6 years of prior related experience

Preferred Additional Skills:

Active Top Secret/SCI with CI Poly
Experience with Wyse Management Suite
Active Directory and GPO management experience
Experience with Microsoft Exchange
Knowledge of basic networking concepts and working principles
Experience with Cisco routers & switches, SCCM, and supporting RedHat, CentOS, or Ubuntu Linux
Network certification a plus

In compliance with pay transparency requirements, the salary range for this role in New York state is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

The application window for this requisition is anticipated to close September 17, 2026.

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