ZipRecruiter

Log In

1

Manager Systems Support Engineer Jobs in Rochester, NY

MKS Instruments, Inc.

Technical Support Engineer

Rochester, NY · On-site

$71K - $118K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Review test procedures and assembly instructions; provide feedback to Engineering. * Support ... Ability to manage multiple priorities with minimal supervision. * Up to 20% domestic and ...

fairlife

EHS Systems Engineer

Rochester, NY · On-site

$72K - $94K/yr

The EHS Systems Engineer is responsible for designing, maintaining, and continuously improving ... EHS Management System Support & Governance * Administer EHS enterprise systems that support ISO ...

L3HHCM20

Scientist, Systems Engineer

Rochester, NY

$133K - $247K/yr

  • Medical

  • Retirement

  • PTO

Cameo Systems/No Magic Model-based systems engineering (MBSE), SysML Ability to manage multiple and competing priorities. Ability to support program milestone reviews (SRR, SDR, PDR, CDR, FCA/PCA ...

Kodak Alaris, Inc.

Systems Engineer

Rochester, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Systems Engineer POSITION SUMMARY: Kodak Alaris is seeking a self-motivated, Imaging Systems ... Support project managers and develop configuration diagrams and bill of materials * Work with ...

Redcom Laboratories, Inc.

SYSTEMS ENGINEER

Victor, NY · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Systems Engineer Location: Hybrid Role (Typically 1-3 days in office weekly) About REDCOM ... Support the development and integration of real-time communications systems, ensuring low latency ...

REDCOM Laboratories, Inc.

SYSTEMS ENGINEER

Victor, NY · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Systems Engineer Location: Hybrid Role (Typically 1-3 days in office weekly) About REDCOM ... Support the development and integration of real-time communications systems, ensuring low latency ...

next page

Showing results 1-20

All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Rochester, NY

Manager Systems Support Engineer information

See Rochester, NY salary details

$18

$42

$74

How much do manager systems support engineer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for manager systems support engineer in Rochester, NY is $42.32, according to ZipRecruiter salary data. Most workers in this role earn between $31.30 and $47.93 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Rochester, NY?

For Manager Systems Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Rochester, NY look for?

The top searched job categories for Manager Systems Support Engineer jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Manager Systems Support Engineer jobs?

Cities near Rochester, NY with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

Systems Support Engineer

Integrated Resources INC

Rochester, NY

Full-time

Re-posted 3 days ago

Job description

Company Description

Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Position Summary:

New Product Development Service Engineer 

Bachelor's Degree in Science, Engineering or related fields 

Strong Technical Experience 

Excellent Communication Skills, Written, Verbal and Presenting 

Strong Continuous Process Improvement Experience 

Responsibilities: 

The New Product Development Service Engineer will support company's Customer Technical Services team. 

Ensure when products are launched that all service procedures and logistics are in place. 

Provide subject matter expert input into service procedures and error code recoveries. 

Provide reliability information to design teams for current product performance; Drive serviceability and reliability initiatives as part of design team; Become SME on new product and deliver information / strategy to other parts of CTS; Drive implementation of critical diagnostic tools for new products that will deliver Field and Technical Support Center efficiencies; Develop service documentation for the FEs and Technical Solution Center staff; Work with the parts planners to develop a spare parts strategy; Communicate schedule to and new product updates to CTS Leadership; Ensure service systems are updated and prepared for product launch. 

Provide Service Support that will drive Field Engineer efficiency by ensuring the Service Manuals are current and relevant, that modifications are developed and deployed properly, that service issues are escalated to the proper support teams and the output of the support teams are serviceable, and that products are launched with all service procedures and logistics in place. 

Drive Service efficiency by ensuring all changes are serviceable with current FE Tools and drive issues back to the proper support teams. 

Create Standardization of repair processes and troubleshooting globally; Understand instrument reliability trends and prioritize WW CTS issues to Business Fields; Deliver new innovative diagnostic tools to drive Field and Technical Support Center efficiencies; Develop parts repair and refurbishment procedures. 

Provide project management oversight to broad service related projects as required. 

In this capacity, a service engineer may be called upon to lead cross functional projects that include representatives from IT, Finance, R&D, and Operations. 

The scope of projects may be similar to the development of a new eConn user interface, supporting the development of new cross functional service IT utilities, or the development of new global service metrics or dashboards. 

Comply with all SOPs 


Additional Information

Thanks

Regards

Sweta Verma

732-459-5907

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

View All Integrated Resources Jobs

Apply