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Manager Systems Support Engineer Jobs in Rochester, NY

Specialist, Electrical Engineer

Rochester, NY ยท On-site

$80K - $149K/yr

... Engineering systems support and development to customer-funded programs within our Exquisite ... Detail-oriented and capable of managing multiple priorities in a fast-paced environment. In ...

Systems Engineer II

Rochester, NY ยท On-site

$77K - $115K/yr

The Systems Engineer II shares responsibility for management and administration of on-premise and ... In support of our values and those of our society, the University is committed to not ...

Systems Engineer II

Rochester, NY ยท On-site

$77K - $115K/yr

The Systems Engineer II shares responsibility for management and administration of on-premise and ... In support of our values and those of our society, the University is committed to not ...

Specialist, Electrical Engineer

Rochester, NY ยท On-site

$80K - $149K/yr

... Engineering systems support and development to customer-funded programs within our Exquisite ... Detail-oriented and capable of managing multiple priorities in a fast-paced environment. In ...

Senior Systems Engineer

Bergen, NY ยท On-site

$100K - $120K/yr

Summary: The position of Senior System Engineer is responsible for designing, implementing, and ... Support cloud adoption strategies, including hybrid environments and migrations * Optimize cloud ...

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Manager Systems Support Engineer information

See Rochester, NY salary details

$18

$42

$74

How much do manager systems support engineer jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for manager systems support engineer in Rochester, NY is $42.32, according to ZipRecruiter salary data. Most workers in this role earn between $31.30 and $47.93 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Rochester, NY? For Manager Systems Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Rochester, NY look for? The top searched job categories for Manager Systems Support Engineer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Manager Systems Support Engineer jobs? Cities near Rochester, NY with the most Manager Systems Support Engineer job openings:

Senior Engineer - Energy Control Systems

Iberdrola

Rochester, NY โ€ข On-site

$164K - $170K/yr

Other

Medical, Dental, Vision, Retirement

Posted 11 days ago


Job description

Job Title: Senior Engineer - Energy Control Systems

Reports to: Supervisor, Energy Control Systems

Reports in Office, 5 days a week Location: Rochester, NY

The salary range for this position is dependent on location and experience level ranging from $100,000 - $120,500

What We Offer:
Competitive benefits and growth opportunities
Generous performancebased bonuses
12% 401(k) match
Comprehensive health, dental, and vision insurance

Tuition reimbursement
Professional development and clear career advancement pathways

For more information please visit:Benefits - Avangrid

JOB SUMMARY:

Provides support for the AVANGRID Energy Control Systems (ECS) used to operate electric transmission and distribution systems (EMS/SCADA/ADMS/OMS and Back Office based platforms.

Defines, implements and maintains supervisory control and data acquisition databases and definitions and maintains telemetry data and evaluates accurate information in the Electric Management System (EMS).

Supports the specification, design, testing, implementation and development of the EMS to ensure that changing functional requirements are met.

Design enhancements to the ECS to improve the user interfaces.

Provides leadership with the SCADA/ECS Team on projects, training, and commissioning duties assigned and managed by ECS

Coordinate the safe and orderly commissioning of new and redesigned intelligent electronic devices and instrumentation as well as other systems and components in substations and other interconnecting facilities

Monitors and ensures that systems and components are designed, installed, tested operated and maintained according to operational requirements and standards for safety and reliability

Documents commissioning procedures, provides operational assistance and troubleshooting

Analyzes key power system data to ensure that the bulk electric system can operate in a safe, reliable, and coordinated manner in accordance with ISO/RTO operating principles and standards

Works within the Control Center environment and supports Cyber Security requirements for Control Center operations. Maintains and creates documentation for supported platforms and systems to meet all regulatory requirements/standards

JOB REQUIREMENTS:

Education & Experience Required:

  • 5-7 Years technically related experience
  • Applied Science Degree (Engineering preferred) 7+ years technical experience
  • BS Degree (Electrical Engineering preferred) 5+ years technical experience
  • MS Degree (Electrical Engineering preferred) 1+ years technical experience

Skills/Abilities:

  • Strong analytical, problem-solving, interpersonal, and communication skills.
  • Strong understanding of Supervisory Control and Data Acquisition (SCADA) systems
  • Strong troubleshooting skills

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

Understanding of relevant Compliance Regulations and Policies (NERC-CIP, etc)
Able to evaluate accuracy of the information in the Control System under supervision.
Understanding of the NERC-CIP ECS/ECC requirements
Understanding and knowledge of databases (Microsoft SQL, Oracle, etc)
How to query, configure and edit
Understanding of network diagrams, firewall rules, ports and services
Working knowledge of PHMSA control room management requirements
Knowledge of Gas Measurement fundamentals
Ability to create a script or small compiled application

#LI-AM1

#LI-ONSITE

Company:

ROCHESTER GAS & ELEC CORP

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.

Job Posting End Date:

August-28-2026