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Manager Systems Support Engineer Jobs in Rochester, NY

Ralliant

Quality Assurance Engineer

Fairport, NY · On-site

Ensure compliance with ISO 9001 Quality Management System requirements * Maintain proper ... assets, supporting customers across power generation, transmission, and distribution. We are ...

New

CallTower, Inc.

Systems Administrator II

Rochester, NY

$92K - $104K/yr

... supporting all aspects of the public and private cloud environment that provides hosted voice and ... This person will be a member of a team whose focus includes engineering and operations for Azure ...

CallTower Inc

Systems Administrator II

Rochester, NY · On-site

$92K - $104K/yr

Position summary The System Administrator II is responsible for implementing and supporting all ... This person will be a member of a team whose focus includes engineering and operations for Azure ...

CallTower, Inc.

Systems Administrator II

Rochester, NY · On-site

$92K - $104K/yr

... supporting all aspects of the public and private cloud environment that provides hosted voice and ... This person will be a member of a team whose focus includes engineering and operations for Azure ...

L3HHCM20

Specialist, Systems Engineering

Rochester, NY · On-site

$80K - $149K/yr

Specialist, Systems Engineer Job Code: 37310 Job Location: Rochester, NY Job Schedule: 9/80 ... Direct programs and product management support. * Ability to work with outside vendors to perform ...

Northland Controls

Application Engineer

Pittsford, NY · On-site

$65K/yr

Install, test, configure, and troubleshoot access control and video management systems. * Integrate access control and video solutions with customer infrastructure. * Support programming and ...

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All JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Rochester, NY

Manager Systems Support Engineer information

See Rochester, NY salary details

$18

$42

$74

How much do manager systems support engineer jobs pay per hour?

As of Jun 24, 2026, the average hourly pay for manager systems support engineer in Rochester, NY is $42.32, according to ZipRecruiter salary data. Most workers in this role earn between $31.30 and $47.93 per hour, depending on experience, location, and employer.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer, and why are they important?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Rochester, NY? For Manager Systems Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Rochester, NY look for? The top searched job categories for Manager Systems Support Engineer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Manager Systems Support Engineer jobs? Cities near Rochester, NY with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you

Quality Assurance Engineer

Ralliant

Fairport, NY • On-site

Full-time

Posted 2 days ago

Job description


Manufacturing Quality Engineer
Location: Fairport, NY
Reports to: Quality Manager
Your Impact
As a Manufacturing Quality Engineer at Qualitrol, you will play a critical role in ensuring product and process quality across our manufacturing operations. You will drive continuous improvement, support production teams, and ensure compliance with ISO 9001 standards and customer requirements.
In this role, you will actively lead defect prevention efforts, conduct root cause analysis, and implement sustainable corrective actions while partnering cross-functionally to enhance product reliability and manufacturability. This position offers the opportunity to make a direct impact on quality performance and operational excellence on the shop floor.
What You'll Do
Quality & Process Improvement
  • Develop and maintain PFMEA, DFMEA, and control plans to proactively mitigate risk
  • Perform workstation and process audits to ensure adherence to standards
  • Drive continuous improvement initiatives to reduce defects and improve First Pass Yield (FPY)
  • Lead root cause analysis and corrective actions using structured methodologies (8D, 5-Why)
  • Manage and oversee shop floor Non-Conformance Report (NCR) processes

Production & Cross-Functional Collaboration
  • Support First Article Inspection (FAI) and New Product Introduction (NPI) validation activities
  • Investigate internal and external quality issues and implement corrective actions
  • Collaborate with supplier quality and design engineering teams to address upstream process improvements
  • Participate in daily management and Gemba activities to monitor work-cell performance
  • Communicate customer concerns and quality trends at the production level

Customer & Quality Systems
  • Support customer quality requirements, reporting, and issue resolution
  • Ensure compliance with ISO 9001 Quality Management System requirements
  • Maintain proper documentation, traceability, and document control processes
  • Develop and report key quality performance indicators (KPIs)
Qualifications
Required
  • Bachelor's degree in Engineering (Mechanical, Electrical, Industrial, or related field)
  • 3+ years of experience in manufacturing quality or process engineering
  • Experience with PFMEA/DFMEA and control plans
  • Strong knowledge of root cause analysis tools (8D, 5-Why)
  • Ability to read and interpret engineering drawings and Bills of Materials (BOMs)
  • Strong data analysis and problem-solving skills
Key Competencies
  • Analytical mindset with strong attention to detail
  • Ability to thrive in a fast-paced manufacturing environment
  • Effective communicator with strong collaboration skills
  • Results-oriented with a continuous improvement mindset
  • Strong documentation and organizational skills
Working Conditions
  • Majority of time spent on the manufacturing floor
  • Frequent interaction with production and engineering teams
About Ralliant & Qualitrol
Ralliant, originally part of Fortive, is a global leader in precision technology, empowering engineers to drive innovation and solve complex challenges. At Qualitrol, we design and manufacture monitoring and protection devices for high-value electrical assets, supporting customers across power generation, transmission, and distribution.
We are committed to building a culture of collaboration, continuous improvement, and innovation-where employees are empowered to make a meaningful impact.
Equal Opportunity Statement
Ralliant Corporation and all Ralliant companies are proud to be equal opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees.
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