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Epic Help Desk Analyst Jobs in Rochester, NY (NOW HIRING)

Cooper Companies

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute ...

CooperCompanies

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute ...

Cooper Cos.

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

Provides first line support to resolve all tickets at the service desk before transferring to other ... Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute ...

Deloitte

Epic Cupid Analyst

Rochester, NY · On-site

As an experienced Epic Cupid Analyst you will have the ability to share new ideas and collaborate ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Deloitte

Epic Cupid Analyst

Rochester, NY · On-site

As an experienced Epic Cupid Analyst you will have the ability to share new ideas and collaborate ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Morgan Properties

Senior IT Analyst - Deskside

Rochester, NY · On-site

$44.50 - $59.25/hr

The Senior IT Analyst plays a critical role in ensuring seamless IT operations across remote ... level help desk staff to enhance overall IT service delivery. • Assist with IT aspects of new ...

Deloitte

Hospital Billing Analyst

Rochester, NY · Remote

$47.40K - $63.10K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

ComTec Solutions

ERP Financial Consultant

Rochester, NY · On-site

$85K - $115K/yr

... a help desk capacity and assist in troubleshooting application questions • Provide on-site ... analytical skills EDUCATION, EXPERIENCE, & KNOWLEDGE: • CPA or CMA Preferred • Minimum 3-5 ...

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for epic help desk analyst in Rochester, NY is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Rochester, NY? For Epic Help Desk Analyst jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Rochester, NY look for? The top searched job categories for Epic Help Desk Analyst jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Epic Help Desk Analyst jobs? Cities near Rochester, NY with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Helpdesk Analyst

Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY • On-site

$40K - $55K/yr

Contractor

Posted 8 days ago

Job description

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC’s
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.

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