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Entrylevel Help Desk Analyst Jobs in Rochester, NY

Cooper Companies

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute ...

CooperCompanies

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute ...

Cooper Cos.

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

Provides first line support to resolve all tickets at the service desk before transferring to other ... Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute ...

Morgan Properties

Senior IT Analyst - Deskside

Rochester, NY · On-site

$44.50 - $59.25/hr

The Senior IT Analyst plays a critical role in ensuring seamless IT operations across remote ... level help desk staff to enhance overall IT service delivery. • Assist with IT aspects of new ...

SynergisticIT

Junior Data Analyst

Rochester, NY · On-site

Synergisticit Job Opportunities Since 2010 SynergisticIT has helped jobseekers get employed in the ... We are continuously looking for entry-level software programmers, Java full stack developers ...

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Entrylevel Help Desk Analyst information

See Rochester, NY salary details

$14

$23

$35

How much do entrylevel help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for entrylevel help desk analyst in Rochester, NY is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Rochester, NY? For Entrylevel Help Desk Analyst jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Rochester, NY look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entrylevel Help Desk Analyst jobs? Cities near Rochester, NY with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
IT Help Desk

IT Help Desk

Wellington Steele & Associates

Rochester, NY

Other

Posted 9 days ago

Job description

Overview

Job Title: IT Help Desk

Location: Victor, NY (Onsite)

Employment Type: 6-month contract to hire

Hours: Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Overview

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

  • Provide first-line technical support via phone, email, and in person
  • Troubleshoot hardware, software, and network-related issues
  • Support user accounts, password resets, and permissions in Active Directory
  • Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
  • Set up and configure desktops, laptops, and peripherals
  • Escalate more complex issues as needed
  • Document tickets, resolutions, and processes
  • Deliver strong customer service to internal users
Qualifications

Required Skills & Qualifications

  • Experience or exposure to Active Directory (user management, resets, permissions)
  • Basic knowledge of Cisco networking (switches, routers, connectivity)
  • Comfortable handling phone support and interacting with users daily
  • Strong communication and customer service skills
  • Ability to work onsite and support users face-to-face
  • Basic understanding of Windows environments and IT fundamentals

Preferred

  • CompTIA A+, Network+, or similar certifications
  • Internship or help desk experience
  • Experience with ticketing systems
Employment Type: OTHER

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