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Flexible Help Desk Analyst Jobs in Rochester, NY

TEKsystems

IT Service Desk Analyst 1

Rochester, NY

$18 - $20.50/hr

Provide analysis, troubleshooting, implementation and operational support for client network ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Posted today

TEKsystems

IT Service Desk Analyst 1

Rochester, NY

$18 - $20.50/hr

Provide analysis, troubleshooting, implementation and operational support for client network ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Posted today

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Must be willing to be flexible in work hours to get projects or maintenance done if needed Work ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... Must be willing to be flexible in work hours to get projects or maintenance done if needed Work ...

MidTown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

Help members with program registration, payment processing, and scheduling services. * Handle check ... Availability to work a flexible schedule (including evenings, weekends, and some holidays) * At ...

Midtown Athletic Club

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

Help members with program registration, payment processing, and scheduling services. * Handle check ... Availability to work a flexible schedule (including evenings, weekends, and some holidays) * At ...

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Flexible Help Desk Analyst information

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How much do flexible help desk analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for flexible help desk analyst in Rochester, NY is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What is the difference between Flexible Help Desk Analyst vs Help Desk Technician?

AspectFlexible Help Desk AnalystHelp Desk Technician
CertificationsCompTIA A+, ITIL, HDICompTIA A+, HDI, Microsoft Certified
Work EnvironmentRemote or on-site support, flexible hoursPrimarily on-site or help desk center
Employer & IndustryIT service providers, corporate IT departmentsIT support teams, tech companies, corporate environments
Common Search & ComparisonYesYes

The Flexible Help Desk Analyst and Help Desk Technician roles share many similarities, including required certifications like CompTIA A+ and work in IT support environments. However, the Flexible Help Desk Analyst often offers more adaptable hours and remote support options, whereas Help Desk Technicians typically work on-site in dedicated support centers. Both roles are essential in IT support, but the Flexible Help Desk Analyst provides greater flexibility to meet diverse organizational needs.

What are the most commonly searched types of Help Desk Analyst jobs in Rochester, NY?

The most popular types of Help Desk Analyst jobs in Rochester, NY are:

What are popular job titles related to Flexible Help Desk Analyst jobs in Rochester, NY?

For Flexible Help Desk Analyst jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Flexible Help Desk Analyst jobs in Rochester, NY look for?

The top searched job categories for Flexible Help Desk Analyst jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Flexible Help Desk Analyst jobs?

Cities near Rochester, NY with the most Flexible Help Desk Analyst job openings:

Flexible Help Desk Analyst jobs near you
Infographic showing various Flexible Help Desk Analyst job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $49,438 per year, or $23.8 per hour.

Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY • On-site

$40K - $55K/yr

Full-time

Re-posted 4 days ago

Job description

Overview

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees' help desk related concerns are attended to on a timely basis and to assist with the company's internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC's
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.
Employment Type: OTHER

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