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Epic Help Desk Analyst Jobs in Brooklyn, NY (NOW HIRING)

Kliger-Weiss Infosystems, Inc.

Help Desk Analyst

Melville, NY · On-site

$21 - $28.75/hr

Part-Time Help Desk Analyst * This role is on-site 5 days a week * The Opportunity The Help Desk Analyst is responsible for all support incidents generated from both internal teams and external ...

Kravet

Help Desk Analyst

Woodbury, NY · On-site

$22.50 - $30.75/hr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Paradigminfotech

Help desk analyst

Edison, NJ · On-site

$21.25 - $29/hr

Location Edison, NJ Skillsets Required - Experience with BI tools in a Customer Care or Helpdesk environment - Working with various TMS tools - Data Analysis experience in discussing reporting ...

Lancesoft

Service Desk Analyst

White Plains, NY · On-site

$35 - $40/hr

Service Desk Analyst Location: White Plains, NY Duration: 12+ months(possibilities of extensions ... Field incoming help desk requests and incidents from end users via both telephone and e-mail in a ...

Benton Partners

Help Desk Analyst x2

Manhattan, NY · On-site

$22.50 - $30.75/hr

It could eventually turn into a Core Infrastructure role for the firm down the line so they won't be stuck in help desk their whole career (i.e. a Windows engineer etc)

Perella Weinberg

Help Desk Analyst, Corporate

New York, NY · On-site

$60K - $95K/yr

... the Service Desk team in our New York City office. The role will provide first and second level ... Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT ...

Perella Weinberg

Help Desk Analyst, Corporate

New York, NY · On-site

$60K - $95K/yr

... the Service Desk team in our New York City office. The role will provide first and second level ... Experience using AI tool to assist in end user problem analysis support. Including Copilot, ChatGPT ...

Cyera

Help Desk Analyst - US

Manhattan, NY · On-site

$22.50 - $30.75/hr

THE OPPORTUNITY We're hiring an experienced IT Administrator / Helpdesk Analyst to join our internal IT team in NYC. This person will be the first line of support for end-user issues and a key player ...

Cyera

Help Desk Analyst - US

New York, NY · On-site +1

$90K - $100K/yr

THE OPPORTUNITY We're hiring an experienced IT Administrator / Helpdesk Analyst to join our internal IT team in NYC. This person will be the first line of support for end-user issues and a key player ...

InfoPeople Corporation

Service Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

InfoPeople Corporation is seeking a Service Desk Analyst to manage incoming help desk requests from end users. The role involves documenting user information, resolving computer issues, and providing ...

InfoPeople

Service Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Project Overview The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user ...

Voyatek OnDemand

NYPA - Service Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

The Service Desk Analyst will field incoming help desk requests from end users via both telephone and e-mail in a courteous/professional manner. Document all pertinent end user information. Resolve ...

Belcan

Remote Tier 1 IT Help Desk Analyst

Brooklyn, NY · Remote

$21.75 - $29.50/hr

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

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Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of May 27, 2026, the average hourly pay for epic help desk analyst in Brooklyn, NY is $25.33, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $28.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Brooklyn, NY? For Epic Help Desk Analyst jobs in Brooklyn, NY, the most frequently searched job titles are:
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Epic Help Desk Analyst jobs near you

Help Desk Analyst

Kliger-Weiss Infosystems, Inc.

Melville, NY • On-site

$21 - $28.75/hr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Part-Time Help Desk Analyst
* This role is on-site 5 days a week *
The Opportunity
The Help Desk Analyst is responsible for all support incidents generated from both internal teams and external retail clients, facilitating direct mobile application support for KWI's clients' stores. The Help Desk Analyst manages all support calls, and then work to troubleshoot, triages issues, and escalate issues to Senior Analysts and Team Management when necessary. The shift for this role would be Monday to Friday from 11am to 4pm.
The Company
We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands.
We combine Point of Sale, Merchandising, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.
As a Help Desk Analyst, you excel at the below core competencies
  • Building strong customer relationships and delivering customer-centric solutions
  • Stepping up to address difficult issues, saying what needs to be said
  • Holding self and others accountable to meet commitments
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
The impact you'll make
  • Escalate Priority 1 Tickets to Senior Analysts
  • Provide the very highest level of service to KWI's Clients
  • Solicit and expound upon all available information from the customer regarding details of system issues (hardware/software/network) & make every possible attempt to resolve
  • Identify and escalate open issues that represent risk
  • Troubleshoot, diagnose, and resolve mobile POS technical issues reported
  • Ensure calls are clearly documented and properly tracked
  • Provide restorative and/or maintenance actions where possible to resolve customer issues and follow up for any unresolved problems
  • Identify trends of incoming calls and report to Senior Analysts
  • Manage priority amongst multiple simultaneous requests
  • Ensure customers are kept well informed of the status of their requests
  • Make recommendations on standards and procedures for support operations
What you will bring
  • College/ Technical school preferred
  • 1+ year experience in Support Services call center support
  • Must be capable of working under high pressure environment to get the job done quickly and effectively with customer satisfaction being the ultimate measure of success
  • Self-starter in an entrepreneurial environment
  • Familiarity with the retail environment (POS, MPOS, and associated components)
  • Ability to work overnight schedule, including weekends and holidays
As a member of the KWI team you will receive
  • Full Medical, Dental and Vision
  • 4 weeks of PTO in your first year
  • Summer Fridays....all year round
  • Tuition Reimbursement
  • Discount from building café
  • 401(K) with a 50% company match (up to 6% of employee contribution)
  • Employee Referral Program
  • (1) Volunteer day each year

Our work space
We are a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.
Our commitment to you
At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.
With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

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